I have been in contact with Ms. [redacted]. We have come to a solution. She will pay $50 for the [redacted] and 29.99 for her [redacted] internet. Saving over $40 per month over her existing service plan. The pricing she was quoted by the sales rep was accurate, however [redacted] internet services were not...
available in her park. The rep Failed to follow up with her to negotiate her existing [redacted] bill to the lower amount in a timely manor. He has been Disciplined and has received Adequate training to avoid future problems. Once the office herd of this mistake we corrected it within 48 hours. Customer satisfaction is our highest priority. Thank you for bringing this to my [redacted]ention and giving us the opportunity to serve you better.
Dear Mr. [redacted] is an independent contractor who we worked with last year. We began receiving phone calls from concerned customers about his demeanor, we also noticed a change in his behavior. It got to the point where he couldn't come into the office sober. we kindly informed...
him that his service were no longer required, he was able to find an alarm dealer to work with, and to the best of our knowledge, another satellite dealer as well.We began receiving phone calls from our customers in early May, they would claim to have signed up with [redacted] for satellite, with the promise of saving money. Not only was he unable to save them money, but left them owing hundreds of dollars in early cancellation fees. We contacted [redacted] and [redacted] to have [redacted] put on the blacklist, in an attempt to prevent him from pulling this scam on other people, but unfortunately the damage had already been done. Our company spent over five hundred dollars sending our customers a Buyer Beware letter warning them of his scam. we have also instructed victims to call the police and fill out a police report, here are a few examples:San Joaquin County Sheriff case# [redacted]Modesto City Police case# [redacted]The pending case in Modesto is in regards to nearly $30,000 in stolen funds. we are working with multiple police agencies, in an attempt to get this criminal off of the streets. we have been successful in helping our victimized customers terminate their new satellite contracts with no early-termination fees. Unfortunately for Mr. [redacted] he is going to have to get a hold of [redacted] in regards to his alarm system, Direct Network Communications is not an alarm dealer.If there is anything we can do in the future to help, don't hesitate to let us know.[redacted]CEO at Direct Network Communications
I have been in contact with Ms. [redacted]. We have come to a solution. She will pay $50 for the [redacted] and 29.99 for her [redacted] internet. Saving over $40 per month over her existing service plan. The pricing she was quoted by the sales rep was accurate, however [redacted] internet services were not...
available in her park. The rep Failed to follow up with her to negotiate her existing [redacted] bill to the lower amount in a timely manor. He has been Disciplined and has received Adequate training to avoid future problems. Once the office herd of this mistake we corrected it within 48 hours. Customer satisfaction is our highest priority. Thank you for bringing this to my [redacted]ention and giving us the opportunity to serve you better.
Dear Mr. [redacted] is an independent contractor who we worked with last year. We began receiving phone calls from concerned customers about his demeanor, we also noticed a change in his behavior. It got to the point where he couldn't come into the office sober. we kindly informed...
him that his service were no longer required, he was able to find an alarm dealer to work with, and to the best of our knowledge, another satellite dealer as well.We began receiving phone calls from our customers in early May, they would claim to have signed up with [redacted] for satellite, with the promise of saving money. Not only was he unable to save them money, but left them owing hundreds of dollars in early cancellation fees. We contacted [redacted] and [redacted] to have [redacted] put on the blacklist, in an attempt to prevent him from pulling this scam on other people, but unfortunately the damage had already been done. Our company spent over five hundred dollars sending our customers a Buyer Beware letter warning them of his scam. we have also instructed victims to call the police and fill out a police report, here are a few examples:San Joaquin County Sheriff case# [redacted]Modesto City Police case# [redacted]The pending case in Modesto is in regards to nearly $30,000 in stolen funds. we are working with multiple police agencies, in an attempt to get this criminal off of the streets. we have been successful in helping our victimized customers terminate their new satellite contracts with no early-termination fees. Unfortunately for Mr. [redacted] he is going to have to get a hold of [redacted] in regards to his alarm system, Direct Network Communications is not an alarm dealer.If there is anything we can do in the future to help, don't hesitate to let us know.[redacted]CEO at Direct Network Communications