Pool Pros of St. Louis

Initial Business Response /* (1000, 5, 2015/06/18) */
Contact Name and Title: *** *** - Pres
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@poolpros-stl.com
Pool Pros has completed the work in question, per the contract, as of 6/17/We have left several messages over the last
several days for the ***'s to contact usAs of today,we have not heard from themWe need to meet with them to go over their warranty and water chemistry to get the most longevity out of their liner
The ***'s stated they had called several times to Pool Pros requesting us out, but we went through out phone logs for two months and did not find any calls from themIt is unfortunate this took place, but is now completed and should be closed out

Initial Business Response /* (1000, 5, 2015/12/23) */
Contact Name and Title: *** ***, Presiden
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@poolpros-stl.com
Pool Pros did in fact have a contract to replace pool coping on Mr***'s poolUnfortunately, prior damage behind the
tile caused several pieces to fall off and break during installationPool Pros has been working with Mr*** to repair his tileAs stated in the coping contract and verbally to Mr***, any tile that falls off during coping replacement is not covered under the contractMr***'s pool tile is extremely old and is no longer in productionFinding a suitable replacement has been very difficult and has required us to look outside the standard tile manufacturers to find tile that is even close to his designPool Pros has offered to replace the tile that has fallen off for free since this has taken so longWe hope to find suitable tile within the next 3-weeks and will install prior to pool opening in the Spring or sooner, as weather permits

Initial Business Response /* (1000, 9, 2015/06/18) */
I met with Mr. and Mrs. [redacted] on Tuesday, June 16th. We have worked out an arrangement I believe they are satisfied with and we are in the process of executing their wishes.
Initial Consumer Rebuttal /* (2000, 16, 2015/06/29) */
The...

President of the company has contacted me and is the process of making restitution. Thus far, he's done what he's promised and I anticipate that this process will continue. In anticipation that all my concerns will be satisfied, what steps will be necessary for me to withdraw my complaint?
[redacted]. [redacted]