Pool Pros

In regards to the situation with the [redacted] project, the contract which the [redacted] were provided a copy of, clearly states that under limited warranty Section 2: The warranty becomes void if the pool is not kept full of water except if drained by a professionally licensed contractor for repairs or maintenance, If the pool structure is damaged by reason of the water table rising above the lowest point of the pool, or by reason of any earth fill ground movement, acts of god, war riots or other civil disturbances, or by acts of others, or if the buyer fails to comply with drainage and decking requirements This being said we had offered to reset her existing liner once the [redacted] removed the ground water p***lemHowever we will not provide any additional services We provided the [redacted] with everything that we were contracted toWe were hired to assemble the pool with the excavation (among other items) being provided by a different contractor whom we have no association with, which was hired directly by the [redacted] After we assembled the pool we installed drain tile around the pool and discussed with [redacted] that placing the drain tile around the pool is all we were providing and they would have to take care of anything furtherThe drain tile we installed allowed us to complete the pool so other contractors hired by the [redacted] could perform the other various tasksAfter the pool was completed, there were no complications until this spring when I received an text from [redacted] showing pictures of water under the linerI informed her I would stop by to inspect the pool and I didI had offered to reset the liner for her once the ground water was taken care ofI had given her a name of a trusted contractor who could perform the taskThat was the last I had any communication with the [redacted] My offer to reset the liner still stands, however I will not help with anything further If any documents are required please let me know, I can have copies faxed asap Thank You [redacted]

My response is the same as the previousPer our contractual agreement Pool Pros is not responsible for any further service to this client The topic of ground water is not covered by any type of warranty provided by Pool ProsIf drain tile we installed around pool was connected to another drain tile by another contractor as stated by said client, there would be no ground water around poolSince there is ground water around pool this would fall under the responsibility of the other contractor that improperly connected the two drain tiles, which is not allowing water to drain away from poolAs stated if this was done and done correctly there would be no water around the pool Copies of the signed contract can be made available at any timePool Pros will not be performing any further work for this client Any future responses will be the same

PLEASE READ THIS: Kris ***/Pool Pros came and bid my husband and I an outdoor kitchen and a in ground pool$129,jobAfter taking 115,plus and making a hole in our backyard they never came backPlease find another companyHowever, after being this far into it and not being able to afford another $115,to get this finished it has been a NIGHTMAREI have also ran into several more people that has been scammed by these peopleDONT USE THEM! I've had a hole for over a year.??

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Although I have indicated that I accept the business's response to Revdex.com case [redacted] I am still very disappointed that it was necessary to get the Revdex.com involved just to get this very simple answer to our problem Hopefully the Revdex.com will take this into consideration when grading this company-- their response to the problem we were having with the very expensive equipment they installed certainly does not merit their current grade of A Thank you for your assistance with our complaint [redacted] ***

The heater is under warrantyPlease contact [redacted] Warranty phone number [redacted] ***We did install the heater but the warranty is through [redacted] Thank You [redacted] Pool Pros

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Mr***,
You were given numerous opportunities to replace and repair the work that you did not complete at our house, which you were paid up front and in advanceYou have a judgment against you and Pool Pros from the *** *** on 8/24/case # *** *** *** *** ** *** ** *** *** ** *** *** *** *** *** *** ***

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Although I have indicated that I accept the business's response to Revdex.com case [redacted] I am still very disappointed that it was necessary to get the Revdex.com involved just to get this very simple answer to our problem.  Hopefully the Revdex.com will take this into consideration when grading this company-- their response to the problem we were having with the very expensive equipment they installed certainly does not merit their current grade of A.
Thank you for your assistance with our complaint.
 
[redacted]

Great Service! I had Kris at Pool Pros replace my pool pump last July. Kris was quick to respond, knew my pool filter system (which is quite old) and got to the replacement the same day. He even came back to check on it a few days later and found an unrelated leak but fixed it, no charge. Kris is very experienced, informative and also a nice guy! I have recommended him and will call him with all my pool needs.

PLEASE READ THIS: Kris [redacted]/Pool Pros came and bid my husband and I an outdoor kitchen and a in ground pool. $129,000 job. After taking 115,000 plus and making a hole in our backyard they never came back. Please find another company. However, after being this far into it and not being able to afford another $115,000 to get this finished it has been a NIGHTMARE. I have also ran into several more people that has been scammed by these people. DONT USE THEM! I've had a hole for over a year.??

The heater is under warranty. Please contact [redacted] Warranty phone number [redacted]. We did install the heater but the warranty is through [redacted].
Thank You
[redacted]
Pool Pros