Pool & Spa Boy

Initial Business Response / [redacted] (1000, 14, 2015/12/28) */ Dear Mr***, I started working on Mr [redacted] 's pool the summer of That summer he had several issues with his automatic cover as the motor was not functioning wellMr [redacted] himself informed and showed me that he was coaxing the motor to work by hitting it with a hammer each time it needed to be opened and closedI initially recommended a new cover mechanism, however Mr [redacted] was hesitant to spend the money needed for newI recommended a local business (***'s Electric in Inver Grove Heights) that rebuilds motors and that I have had success with many times to lengthen the life of electric motorsMr [redacted] took the cover motor there himself and had it rebuilt that summer Over the winter of 2013-the cover fabric failed and tore significantlyAt that time he asked me for a quote for new fabric to be installedI submitted the attached quote for the fabric and again recommended a new cover mechanism to promote the longest operational life of the cover and mechanismHe declined the new cover motor again and I installed the new fabric in Spring I received a call in July that the cover wasn't working properly and my Service Tech visited to adjust the coverWe didn't hear anything more of any issues that summer and closed the pool for Mr [redacted] in October without mention of an issue or issue with the cover when we were thereAttached are the invoices supporting this timeline Mr [redacted] was concerned that the cover was not measured appropriatelyHe contacted me about this issue recently on October 27thWe exchanged several emails on the topic and I explained the methodology of measurement that I have been trained to use by the cover manufacturer, Coverstar Attached is the measurement guideline that I received from Coverstar's representative November 11th Doug [redacted]

Initial Business Response /* (1000, 14, 2015/12/28) */
Dear Mr***,
I started working on Mr***'s pool the summer of That summer he had several
issues with his automatic cover as the motor was not functioning wellMr*** himself informed
and showed me that he was coaxing
the motor to work by hitting it with a hammer each time it needed to be opened and closedI initially recommended a new cover mechanism, however Mr*** was hesitant to spend the money needed for newI recommended a local business (***'s Electric in Inver Grove Heights) that rebuilds motors and that I have had success with many times to lengthen the life of electric motorsMr*** took the cover motor there himself and had it rebuilt that summer Over the winter of 2013-the cover fabric failed and tore significantlyAt that time he asked me for a quote for new fabric to be installedI submitted the attached quote for the fabric and
again recommended a new cover mechanism to promote the longest operational life of the cover and mechanismHe declined the new cover motor again and I installed the new fabric in Spring I received a call in July that the cover wasn't working properly and my Service Tech visited to adjust the coverWe didn't hear anything more of any issues that summer and closed the pool for Mr*** in October without mention of an issue or issue with the cover when we were thereAttached are the
invoices supporting this timeline
Mr*** was concerned that the cover was not measured appropriatelyHe contacted
me about this issue recently on October 27thWe exchanged several emails on the topic and I explained the methodology of measurement that I have been trained to use by the cover manufacturer, Coverstar
Attached is the measurement guideline that I received from Coverstar's representative November 11th
Doug ***
***

Initial Business Response /* (1000, 14, 2015/12/28) */
Dear Mr. [redacted],
I started working on Mr. [redacted]'s pool the summer of 2013. That summer he had several
issues with his automatic cover as the motor was not functioning well. Mr. [redacted] himself informed
and showed me that he was coaxing...

the motor to work by hitting it with a hammer each time it needed to be opened and closed. I initially recommended a new cover mechanism, however Mr. [redacted] was hesitant to spend the money needed for new. I recommended a local business ([redacted]'s Electric in Inver Grove Heights) that rebuilds motors and that I have had success with many times to lengthen the life of electric motors. Mr. [redacted] took the cover motor there himself and had it rebuilt that summer 2013. Over the winter of 2013-2014 the cover fabric failed and tore significantly. At that time he asked me for a quote for new fabric to be installed. I submitted the attached quote for the fabric and
again recommended a new cover mechanism to promote the longest operational life of the cover and mechanism. He declined the new cover motor again and I installed the new fabric in Spring 2014. I received a call in July that the cover wasn't working properly and my Service Tech visited to adjust the cover. We didn't hear anything more of any issues that summer and closed the pool for Mr. [redacted] in October without mention of an issue or issue with the cover when we were there. Attached are the
invoices supporting this timeline.
Mr. [redacted] was concerned that the cover was not measured appropriately. He contacted
me about this issue recently on October 27th. We exchanged several emails on the topic and I explained the methodology of measurement that I have been trained to use by the cover manufacturer, Coverstar.
Attached is the measurement guideline that I received from Coverstar's representative November 11th.
Doug [redacted]
[redacted]