Pool & Spa Center

Hello,The customer purchased the bowling bag in March and contacted us yesterday on 5/27/to let us know she was unhappy with her purchaseShe received the bag almost three months ago and did not contact us when she received the bag and noticed that it had a strap to pull the bagI explained to
her that she ordered the Elite Platinum Triple ToteTotes are different than actual rollersThe totes are smaller and easier to carry aroundI explained to her that they're meant to lay flat and not stand up straightI also sent her the link of our triple rollers so that she could see the differenceWhen she called us later that day I tried to talk with her but she wouldn't really let me explain anythingI tried to explain to her that our policy is that we cannot take back used products if there is not a manufactures defect on the bag but we are willing to issue her store credit since she was unhappy with her purchaseBefore I could tell her that she can send the bag back and we will issue her a store credit, she hung up on me once she heard that she has to pay the shipping back to us since the product is not defectiveThank you

I am rejecting this response because:I see the company wants to continue with their wonderful customer service Yes, it was purchased in March, it was a BIRTHDAY gift and not even opened until this past weekend.! that is the reasoning for the late responseThe company wants me to pay to ship a BOWLING BAG bag back to them!! I would pay more in shipping than the credit they would offer me, so that is not very cost effective Id rather just throw the bag away, than pay to ship it to them, so they can offer me less of a refund than I paid in shipping I emailed someone named *** at the company, and then was talking with someone at the company as well both of whom were rude and didn't sound the slightest bit sympathetic I might have accepted their offer of not being able to do anything for me if they were in any way sorry I was unhappy with the productPoor customer service, and poor company ethics

I am rejecting this response because:I don't want the bagYou can believe that. I am in no way willing to pay, the shipping on a bowling bag, just to have you offer me a smaller credit than I paid for the shipping.!What sense that make?I've already spent the $71; now you expect me to shell out more money for you to offer a credit. If the company provides me with a pre-paid shipping label I will return the bag first thing, and provide them with shipping details as well so they can be assured I did indeed ship it back "there is nothing more we can do"--wow.! I am appalled at the lack of integrity in this company

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Revdex.com:
At this time, I have not been contacted by Pool & Spa Center regarding complaint ID...

12228661.
Regards,
[redacted]

We cannot accept used merchandise as it cannot be resold. We were willing to make an exception for you and issueyou a store credit and we would then donate the bag to a junior program.As this is not acceptable to you we have nowhere else to go.