Pool & Spa Concepts

My wife and I have been shopping around for spas for about 3-monthsLet me tell you there's a lot of confusing information out thereAfter the first couple of months of research we about gave up, seems like a lot of dealers either don't know their product or they just don't want to work for the saleAfter taking a rest from all of the searching we were told of Pool and Spa ConceptsMy wife and I Checked out their website and were impressed with the products they soldThey were dealers of Artesian and Sundance spasMy wife being the skeptical one decided to check out the two companies on the web and found them to be top notch spa manufacturesWe decided to stop by their showroom on a Saturday to see what they could offer usFirst off the showroom was well stocked with lots of spas to choose from (on other dealer visits we were lucky to see 3-spas, not much of a selection)Even though they were very busy with other customers they took the time to greet us and give us a brief overview of the company and let us browse until they were finished with othersAfter a short wait the manager introduced himself and proceeded to get to know us and what we were in need for our "Backyard Getaway" as he described itAfter telling him of my wife's neck pain and my lower back issues he seemed to zero in on a few spa models that would help us with our aches & painsWe also discussed that we have a year old daughter and a year old son that had lots of friends and would like it if the spa was large enough to accommodate them on occasionThat narrowed it down to two models that looked like they would work out just fineHe described all the features of each spa and did it in a matter that made my wife feel as though she was a spa expertMy wife and I were very impressed not only by the spa brands but by the knowledge of our salesperson; he even offered to let us demo the spas in the showroom with our entire familyWe took advantage of his offer and brought the family back after hours a couple days later and tried out both spasAfter trying them out I could see us using this every night, it was soooo relaxingThe jets seemed to relieve all our aches & pains and the kids loved the idea of having friends over to use it After comparing the two spas we decided to go with the Sundance Optima, it had all the features that we were looking for and price fit nicely into our budgetOur sales person made everything so easy to pick our spa, from the presentation, the demo and even the paperwork and delivery, everything went smoothlyIt's now been a month since we had our spa installed and the whole process has been wonderfulWe use our Sundance as much as possibleThe kids have even had a couple small fun nights with their friends over using the spaI think one of the best things about Pool & Spa Concepts is the after the sale customer serviceMy wife called to ask a water maintenance question and was given a solution on the spotWhatever the question they have the answerThey offer chemicals, accessories, water testing and service after the sale If anyone is looking for a great spa shopping experience don't hesitate to go to Pool & Spa Concepts you won't be disappointed Thank You! [redacted] & Family

My wife and I have been shopping around for spas for about 3-4 months. Let me tell you there's a lot of confusing information out there. After the first couple of months of research we about gave up, seems like a lot of dealers either don't know their product or they just don't want to work for the sale. After taking a rest from all of the searching we were told of Pool and Spa Concepts. My wife and I Checked out their website and were impressed with the products they sold. They were dealers of Artesian and Sundance spas. My wife being the skeptical one decided to check out the two companies on the web and found them to be top notch spa manufactures. We decided to stop by their showroom on a Saturday to see what they could offer us. First off the showroom was well stocked with lots of spas to choose from (on other dealer visits we were lucky to see 3-4 spas, not much of a selection). Even though they were very busy with other customers they took the time to greet us and give us a brief overview of the company and let us browse until they were finished with others. After a short wait the manager introduced himself and proceeded to get to know us and what we were in need for our "Backyard Getaway" as he described it. After telling him of my wife's neck pain and my lower back issues he seemed to zero in on a few spa models that would help us with our aches & pains. We also discussed that we have a 14 year old daughter and a 16 year old son that had lots of friends and would like it if the spa was large enough to accommodate them on occasion. That narrowed it down to two models that looked like they would work out just fine. He described all the features of each spa and did it in a matter that made my wife feel as though she was a spa expert. My wife and I were very impressed not only by the spa brands but by the knowledge of our salesperson; he even offered to let us demo the spas in the showroom with our entire family. We took advantage of his offer and brought the family back after hours a couple days later and tried out both spas. After trying them out I could see us using this every night, it was soooo relaxing. The jets seemed to relieve all our aches & pains and the kids loved the idea of having friends over to use it. After comparing the two spas we decided to go with the Sundance Optima, it had all the features that we were looking for and price fit nicely into our budget. Our sales person made everything so easy to pick our spa, from the presentation, the demo and even the paperwork and delivery, everything went smoothly. It's now been a month since we had our spa installed and the whole process has been wonderful. We use our Sundance as much as possible. The kids have even had a couple small fun nights with their friends over using the spa. I think one of the best things about Pool & Spa Concepts is the after the sale customer service. My wife called to ask a water maintenance question and was given a solution on the spot. Whatever the question they have the answer. They offer chemicals, accessories, water testing and service after the sale. If anyone is looking for a great spa shopping experience don't hesitate to go to Pool & Spa Concepts you won't be disappointed.

Thank You!
[redacted] & Family

Go anywhere else but here, ANYWHERE!

Pool & Spa is by far one of the worst businesses I have ever had the misfortune of dealing with. Right from the start they failed to complete our pool setup in the time frame they promised. That is perhaps the most frustrating part about dealing with this company. They seem to have a really hard time doing WHAT they say, or doing it WHEN they say.

Our pool piping looks terrible, as if it was installed by an untrained blind man. It only took the business owner 3 times of re-piping it to make it look marginal at best. Clearly whatever the easiest thing to do is always approach they take. Not a clue or concern if the job gets done right.

I don't believe proper prep was done during installation either. The bottom of my pool is full of ruts and grooves. Not smooth and you can tell where the liner is stretched and sitting directly on top of support posts. The pool's stainless steel screws and galvanized metal started rusting almost immediately. Pool l