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Pool & Spa Services of Central Florida

8297 Champions Gate Blvd # 5007, Champions Gate, Florida, United States, 33896-8387

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Pool & Spa Services of Central Florida Reviews (%countItem)

Deck looks better now than when new
Professional, Super Satisfied
Second pool deck that I have had the pleasure of working with this company.
I have referred this company to many others over the years since the first pool deck and driveway they repaired and resurfaced for me.
I am very fuzzy, probably many would call me anal but I expect a great job, this is what you will get when you use this company.
Deck looks better now than when new

I have had Ed Sawyer and his company do both my personal home/pool deck recently and a couple years ago they also resurfaced one of my rental properties. BOTH were done absolutely wonderful and I have recommended Ed and his company to several others over the last few years and all have been extremely satisfied.
I would rate this company A+++++ in service, professionalism and value for the money.

Daisy F

Pool & Spa Services of Central Florida Response • Apr 10, 2020

Thank you, we appreciate your business, your referrals and your review.
It was a pleasure working for you.

Sincerely
Ed

I've Ed S's company resurface my pool deck. After the first week of completing the project it started to peel, they came out and touched it up the first time. Still having the same issues with the deck peeling, and still waiting for his company to come out and redo the deck due to the peeling and the black stains that are coming thru the entire deck.

Pool & Spa Services of Central Florida Response • Jun 24, 2019

We totally apologize for the paint issue.
We took a sample of the peeling paint and sent to Ss to see what their research would show.
We have promised Jill RIGHT when she advised us of the paint issue that we would ABSOLUTELY resolve this issue,

Complete and thorough deck preparation was completed before applying Ss pool deck paint.
S*s acknowledgmented and is supplying the materials to redo the deck,
Again apologies for your issue as no one enjoys such issues but it will be totally resolved as we now have the materials from Ss

Sincerely
Ed S

Customer Response • Jul 23, 2019

As of date the deck has not been redone. Due to the fact that we had company from out of town on the 4th of July weekend and we wanted to have full use of our pool and deck. They did schedule us but due to the weather the days they had planned to come it rained. The deck is still peeling and also on the inside lip of our pool, and it appears we are having additional brown stains coming up. We never had a brown deck so we have no idea what is going on. I did reach out to S but they were unable to help me without the manufactures name of the products used.

We are schedule for tomorrow, we'll wait and see if the weather holds up. If not we feel at this point in time we should be a priority to have this issue resolved.

Pool & Spa Services of Central Florida Response • Jul 24, 2019

I would like to respond to Jills comment:

1) First when she notified us that there was peeling of the finish, we went to see the issue. We did find some flaking which is very unusual but it can happen. We immediately contacted the paint manufacturer to see if there had been any other issues with their High end pool deck paint we used. They confirmed that the paint product had been performing extremely well, and they even went so far as to provide us with more product under their product warranty.
2) We then scheduled a day to refinish the deck, but with all the rain we were currently getting it was agreed that we should wait until dryer weather.
3) Yesterday 7/23/19 Jill writes comment saying deck had not been redone yet, ALTHOUGH we had made arrangements last week to refinish the deck 7/24/19. Sooooo... we refinished the deck this morning, but unfortunately got caught in the rain, l which means we will go back again tomorrow to finish.
THEY HAVE BEEN OUR PRIORITY EVER SINCE WE were made aware of the issue.
As to the stains Jill mentions, we have many pictures, and it is obvious that this is from an external source, probably metal on the outdoor furniture. We are redoing it all so that it will look great, BUT all paint will stain from metal/rust etc..that is not the fault of the paint/manufacturer or the persons doing the painting.

As with all our customers, and I have been in the home improvement business for over 40 years. WE ALWAYS TAKE CARE OF ISSUES IF AND WHEN ONE SHOULD EVER ARISE.

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Address: 8297 Champions Gate Blvd # 5007, Champions Gate, Florida, United States, 33896-8387

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