As per your letter of 12-02-15 regarding [redacted] comment that is their “sincere entent to come to an amicable solution to this complaint and be happy to talk with Mrs. [redacted] or her represtative directly” I would like to make the following comments.1. Mees did not complete or sufficiently provide the service as promised.2. I did sign the lading and credit card charge at the new house bat was not aware of the uncompleted move credit I returned to the old house.3. 08-16-15 I phoned Mee’s and left a message regarding problems and on 08-17-15 spoke with [redacted] and he said he would work on it and take care of the problem.4. 08-18-15 called [redacted] left a message to call NO RESPONSE.5. 08-20-15 called [redacted] at [redacted] and he said he would call tomorrow noon. NO RESPONSE.6. 08-24-15 at 9:30 am. Called [redacted] and he advised me he would call back by4:00 that afternoon. NO CALL.7. 08-26-15 my son called [redacted] and was advised they would refund $150.00. My son said that wouldn’t fly. (That wouldn’t ever cover the expenses I had on 08-16-15 to have someone with a package to move items left behind, the frozen food I lost due to the advise of one of the packers and/or the broken glass door to my hatch. He told my son that they did two walk thrus. This is a lie, they did not do any.As you can see Mee’s and [redacted] have not put a good faith effort to resolve this situation. I believe that thought as my husband & me are in our late 80’s that they could us and we would get tired and fade away. My husband passed away 10-11-15 but I have no intention of going away. If they wanted to settle this matter they could have called me. They have my number. Thank you would your attention and I really appreciate your help.Sincerely[redacted] [redacted]
Good Moring,
After looking into this matter and talking with Allied claims department Mrs. [redacted] will be paid out at 60 cents per pound for the weight of two boxes that are missing. [redacted] will sending correspondence directly to the Mrs. [redacted] confirming this. Mrs. [redacted]...
selected 60 cents per pound as her coverage I will be happy to forward the signed contracts. I do apologize for any communication problems the customer experienced with the [redacted] Claims department and I have forwarded Mrs. [redacted] complaints to the appropriate manager. I have also talked with [redacted] who was unaware of the numerous phone calls that were missed. I know [redacted] has spoken with Mrs. [redacted] and there is now a direct line of communication. Thank you for letting us respond to the matter. Please let me know if any additional information is required.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
As per your letter of 12-02-15 regarding [redacted] comment that is their “sincere entent to come to an amicable solution to this complaint and be happy to talk with Mrs. [redacted] or her represtative directly” I would like to make the following comments.1. Mees did not complete or sufficiently provide the service as promised.2. I did sign the lading and credit card charge at the new house bat was not aware of the uncompleted move credit I returned to the old house.3. 08-16-15 I phoned Mee’s and left a message regarding problems and on 08-17-15 spoke with [redacted] and he said he would work on it and take care of the problem.4. 08-18-15 called [redacted] left a message to call NO RESPONSE.5. 08-20-15 called [redacted] at [redacted] and he said he would call tomorrow noon. NO RESPONSE.6. 08-24-15 at 9:30 am. Called [redacted] and he advised me he would call back by4:00 that afternoon. NO CALL.7. 08-26-15 my son called [redacted] and was advised they would refund $150.00. My son said that wouldn’t fly. (That wouldn’t ever cover the expenses I had on 08-16-15 to have someone with a package to move items left behind, the frozen food I lost due to the advise of one of the packers and/or the broken glass door to my hatch. He told my son that they did two walk thrus. This is a lie, they did not do any.As you can see Mee’s and [redacted] have not put a good faith effort to resolve this situation. I believe that thought as my husband & me are in our late 80’s that they could us and we would get tired and fade away. My husband passed away 10-11-15 but I have no intention of going away. If they wanted to settle this matter they could have called me. They have my number. Thank you would your attention and I really appreciate your help.Sincerely[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Good Moring,
After looking into this matter and talking with Allied claims department Mrs. [redacted] will be paid out at 60 cents per pound for the weight of two boxes that are missing. [redacted] will sending correspondence directly to the Mrs. [redacted] confirming this. Mrs. [redacted]...
selected 60 cents per pound as her coverage I will be happy to forward the signed contracts. I do apologize for any communication problems the customer experienced with the [redacted] Claims department and I have forwarded Mrs. [redacted] complaints to the appropriate manager. I have also talked with [redacted] who was unaware of the numerous phone calls that were missed. I know [redacted] has spoken with Mrs. [redacted] and there is now a direct line of communication. Thank you for letting us respond to the matter. Please let me know if any additional information is required.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]