Pool Supply Less

Complaint: I am rejecting this response because: We received the cleaner on Wednesday June 17, 2015, as shown on Fed Ex documents My first call was to Hayward on June 22, who recommended we return the defective cleaner to the seller My immediate 2nd call, on June 22, was to PoolSupply4LessMy Verizon document shows a record of all of my calls to PoolSupply4Less In fact, you will find three calls to or from PoolSupply4Less within days of Fed Ex confirmation of our receipt of the pool cleaner, so the PoolSupply4Less representative responding to this complaint (and to our credit card dispute) is either uninformed or not being truthful Note: I'm not computer savy, may I mail this document to the Revdex.com as I'm having difficulty uploading, or it is downloading, a copy of my cell phone records Hayward only suggested trying to "fix" our defective unit after PoolSupply4Less refused to take it back calling it a "warranty issue", even though it didn't work effectively out of the box Hayward did not guarantee a fix could be done, rather, they suggested I "could 'try' foam rollers to see if that would help with poor suction If that didn't help, we could go from there." I explained to the Hayward representative, my husband and didn't spend $1,to end up with a "fixed" piece of equipment...and spend the summer experimenting! Further, our old pool cleaner has the same brush rollers as does the defective model I explained our old model worked beautifully for years, and it has the brush type recommended for a new model by a local Hayward dealer When placing my dispute with my credit card company, the representative urged me to NOT send the product back until after the dispute is finalized It is ongoing at this time As for the cart, my husband and I plan on keeping that as we hope to resolve this so we can order another cleaner locally It will cost us an additional $over PoolSupply4Less We thought we were saving money by buying online, but these savings were not worth a Summer, and into Autumn of aggravation Lesson learned What PoolSupply4Less will not say, is they have their "no return" policy buried in their "terms & conditions" which you need to know to look for at the bottom of thier website screen This area is not visible on iPad, and that entire section of their website is curiously in grey type on a black background I looked and looked for this policy after it was brought to my attention from their response to my credit card dispute, and it still to me about minutes to figure out where it is on their website! Lastly, one of the Hayward representatives that my husband spoke with, stated she used to work for a government consumer agency, and she is the one who stated PoolSupply4Less should take back a unit that doesn't work out the box And, how are we to know a unit doesn't work before we put it into the water? Of course we tried it...we didn't purchase a $1,piece of equipment to just look at it And yes, we are willing to go back to a model that worked for us for years Regards, [redacted] ***