Pool Supply World

Thank you for the purchase and sorry to see the mwith the itemOur return policy on the website, and email with return label do provide all details on potential returns and shipping fees etc..Any restocking fees are intended to cover the costs that we as a company incurred in sending out the
original shipment for free, as well as the potential replacement of packaging materialIn the case of this order we will go ahead and refund the order in full for you, you can expect to receive the difference back to your account within the next few daysIf you have any further questions please let me know and I would be happy to help. Have a great day! ***Customer CarePoolSupplyWorld***

Hello,We have refunded the customer in full for both of their ordersThe have been notified that the refund has been processed.Thank you

Ms*** placed an order on July 6th On 7/she called and notified us byvoicemail that she did not need the mounting kit she purchasedWe sent email correspondenceto Ms*** stating that we would be happy to get the return process started.The email stated that we require a
picture of the item being returnedThis ispart of our return policy The customermust have inadvertently missed our request to send pictures and we sent a reminder on7/29/Customer replied with pictures the same day and we were able to continue the return process. The item is en route back to our warehouse and is due to arrive on8/6/In effort to make Ms*** happy, we waved out standard RSF of 15%.We apologize for any inconvenience our return process may have caused the customer

We are sorry to cause Ms*** so much frustrationI can assure you we are not trying to scam peopleWe ordered a replacement for the items that were not deliveredDue to a processing error they did not get sent in a timely mannerWe have since rectified the problemThe missing item was delivered on August 5th, Attached is the tracking confirmationAgain, we apologize for the misunderstanding

Hi ***,Thank you for your purchase with us and I don't believe I can apologize quite adequately enough for the lack of service you experiencedAt this point I have refunded your purchase in full and the funds should be back to your account within just a day or two, feel free to use or discard of
the item as you wishYour order/experience is definitely a training moment for our customer service team and something that I will address personally with our teamIf you do have any questions about anything, please feel free to email me directly at ***.com, or call me directly at ***I hate to lose you as a customer and if there is something you need in the future, I would be happy to try and get you the best possible price on it. Have a great summer! ***PoolSupplyWorld*** *** ***.com

I am rejecting this response because: I also told the comprep that I did not want a new linner as it would be weeks to get it.I Told the rep that I would just like a refund and he said ok.To date I have not got any return slip . At no time did the compsay I could not get a refund

I am rejecting this response because:  That company did not inform me that they were sending me a new product until they received my complaint from you (Revdex.com) and I disputed my payment at my bank.  They did not even know that I never received my product (according to them).  A gentleman called me at the end of last week and told me that I would receive my product this past Monday.  That still was not true.  They shipped the wrong product to me on the first part of the order and I still do not have the correct number of sponge pieces for my pool cleaner.  This company is trying to scam people!  What they are doing to me is not right!  I contacted you because I did not get the products I ordered and got no response from them.  They started their resolution ONLY after I started my dispute.

I am rejecting this response because: I have been refunded but it took too much stress and I was not immediately notified. I tried to contacted the business several times and left my phone number with 2 different people and never receive a call. Customer service from your managers is terrible and this makes people angry a simple email or call would do wonders. I do not need an further action but I do not appreciate the lie.

Thanks for the message and sorry to hear about the issues you have experienced. I have emailed you directly to hopefully work towards the solution that was discussed before. Please email me back via the provided email address, and I would be happy to assist further.Have a great day! [redacted]PoolSupplyWorld[redacted]

I am rejecting this response because:They have changed their reason from I should have read the bucket to my ph was too high to I didnt put the tablets in a chlorinator to I didnt use the tablets in a floater to now that I used too many or too nuch. It has been every lame excuse except the bottom line is that my liner is destroyed caused by their chemicals. If I used too much or too many the entire liner should be faded white not just places and streaks and spots. The tablets they sold me were to soft and powdery and strong to the point you needed something covering your face just to use them. They seemed to have chunked off as they went into the water instead of disoving slowly over time. These tablets disolved in a day as opposed to 3 days like the other tablets we had bought in the past yet they never tested that the chlorine was up to the level it wad suppose to be. It always tested low. Also do the math. I still have half a buket of pills maybe more and I started using them the later part of June and closed my pool in October.How many tablets would that be ? By my caculations I should have very few. They did not reach out to me to give a discounted price on any liner or even reimburse me for the tablets until I just now heard it in this email. In other words I have heard nothing about liner discount and not once reimbursement for the tablets which are very hazardous. So I am rejecting their offer because as I have stated they owe me for the liner that their dangerous tablets destryed and for the cost of these horrible tablets. They should be happy that is all I’m asking for because I still have to figure out how to drain my pool this Spring without destroying my landscape with the chlorine and also the cost of fixing my husbands anniversary ring that the tablets damaged and his wedding ring that the tablets turned copper. I am getting those fixed on my own. I only want them to do the right think and pay the entire cost for a new liner and reimburse me for the horrible tablets. That is all. No discounts.

The customer contacted us on the 10/16/17 stating that the pump does not work. We had to contact them 4 times to get photos of the product in order to assist with a return. We finally got them on 10/23/17.  We emailed them a return label on 10/24/17. We have a 30 day return policy. The...

item was not returned to us until 01/08/18. The warranty is through the manufacturer [redacted]. The customer states that they talked to the manufacturer and they deemed it defective. At this time the manufacturer should have replaced anything that would not have been operable. Parts, the entire unit. etc The customer returned this to us outside of our return policy timeframe, and it was returned used. The item is rusty photos are attached. Due to the time frame and the state of the product, the item has been returned to the customer. The customer has this item in their possession and therefore will not be getting a refund.

Hello [redacted],We apologize for any inconvenience. The Pool Liners are made to order and we did unfortunately get back ordered on them. At the point the back order occurred you were immediately notified. The order has been cancelled and you were fully refunded on 06/04/2016. If you need further...

assistance please let me know. I can be reached at [redacted] x [redacted]Thank you[redacted]Pool Supply World

I am rejecting this response because: We received a solar heater on Friday (7/17) (was PROMISED we would have it by Wednesday 7/15) . My husband went to install it yesterday (7/19) and THERE WAS NO HARDWARE INCLUDED! How are we supposed to use this unit without any HARDWARE!!! We are tired of the run around from the manufacturer. It is quite apparent that there are incompetent people both with Pool Supply World and their vendors!We would like a refund. WE WILL NEVER EVER DEAL WITH POOL SUPPLY WORLD EVER AGAIN! This company needs to stand by their product, good or bad!

Some items in the customer's order did not ship. Replacements were issued, but the products still did not ship. The customer contacted Revdex.com to dispute the charge until they received their items. Again, replacement items were issued to the customer and are due to...

arrive tomorrow, 8/5/15 with UPS under tracking # 1Z88W1400398341307

Customer Name: [redacted]Order Number: [redacted]Date of Order: June 24th 2015 Ms. [redacted] placed order on June 24th 2015. 12:05:41pm.Customer selected our 2 day air option. When you select that option a message pops up that reads.” Cutoff for Expedited Shipping options is 10...

AM PST. Orders after 10 AMwill ship the following business day. Expedited Shipping does not include Saturday & Sunday.” Since Ms. [redacted] placed the order after our cut offtime, the order was processed and shipped on the next business day, ThursdayJune 25th and the order arrived on time Monday June 29thon time and on schedule. We apologize for any confusion, it was certainly not ourintention to mislead the customer.

Hello,The customer has been credited in full for this order. Thank youPool Supply World

Hello,We processed a return for the customer. They were provided a return label on 6/14/17. We have sent it again today to make sure that they have it. We have also submitted for the correct part to go out to the customer. As soon as this ships we will be emailing them the new tracking number. Thank...

you for your assistance.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you so much.I was issued a refund today with your assistance.[redacted]

The customer has used the return labels we provided and the product has been returned. The customer was refunded.Thank youPool Supply World

Hello,A return label was provided to the customer on 06/16/17 12:52 PM AZ time. It was sent to [redacted]. I have re forwarded the return label to this email and also to another that I found on file of [redacted]t.  If there are any issues with...

the label not going through this time please let me know. My direct phone number is [redacted]The new order has shipped out under tracking number [redacted].Please let me know if there is anything else that I can do to assist.Thank you[redacted]Pool Supply World[redacted]