Poolesville Town Cleaners

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We have not received any compensation yet for the issues with the rugWhen this matter is settled by the insurance company, we will change our response to Accepting Business Response The business has had ample time to discover the facts in this caseBy their own admission, our rug took twice as long to cleanNo explanation has given for this delayFurthermore, the business and the subcontractor admit neglecting to follow proper procedure in their failure to measure the rugThe original rug fit the open floor space in the family room snug up against the furnitureThe rug that we were given is smaller than the original and does not fit (see attached photo)Whether this is an issue with the subcontractor or not is not our concernThe rug was dropped off with Poolesville Town CleanersThey are the ones who would collect payment for the cleaning of the rug so ultimately it is their responsibility, subcontractor or notWe will wait for a response from the insurance company and proceed from there.Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because: We have not received any compensation yet for the issues with the rugWhen this matter is settled by the insurance company, we will change our response to Accepting Business Response.? ? The business has had ample time to discover the facts in this caseBy their own admission, our rug took twice as long to cleanNo explanation has given for this delayFurthermore, the business and the subcontractor admit neglecting to follow proper procedure in their failure to measure the rugThe original rug fit the open floor space in the family room snug up against the furnitureThe rug that we were given is smaller than the original and does not fit (see attached photo).? Whether this is an issue with the subcontractor or not is not our concernThe rug was dropped off with Poolesville Town CleanersThey are the ones who would collect payment for the cleaning of the rug so ultimately it is their responsibility, subcontractor or notWe will wait for a response from the insurance company and proceed from there.Regards, [redacted] ***

To Whom it may concern, We provided enough services for him and there is no dispute monetize value hereAccording to our history, his pants were fixed for both pocket side torn in December and charged $He came back with the same pants on February 2nd and complaint that the side we fixed opened againHe wanted to be fixed the part for free, and we acceptedHowever, there were other problems with that pants ( Another torn in the front which did not exist when I fixed the first timeThat might occur because the fabric had aged), so as an experienced seamstress, I thought I should explain the condition of that pants, and I waited for the customer to comeI haven’t met him for two weeks, so I called him on February 16thIn the phone, I tried to explain but he was unreasonably upsetThere was no chance to say any of them I wanted him to know about the pants [redacted] yelled and threatened that he will report us and sue usI heard that he was upset even the last time when he dropped that pantsNext morning, he wrote a bad review on the cleaners’ [redacted] with his fake account and came for pick up right after we opened the cleanersI wanted to solve the conflict between him and us as an owner of the businessHowever, he refused and passed over the counter areaHe pushed me and grabbed his pantsI called the police and reported him about physically attacking me right after he ranOf cause, there was no charge for the second serviceI still do not understand himIn addition, he kept uploading bad reviews on our [redacted] page even after he was barred to come to the cleaners (about 3days ago that disappeared, I do not know why)He also disputed credit card charges which had nothing with the pantsI had to prove that was a charge for his cleaningHe filed a complaint to the county consumer protection and now I am responding to this claim againThis is too much for usThis is just a small retail store, but we are doing our best to serve to our customers no matter how much we earn from hereHe claims over the amount of $now (I do not know why $15)He is harassing us and it should stopHe is not only hurting my business but also killing my drive to run a businessI am adding some records related his pantsHe paid for fixing once in December, and we fixed again in February without chargeThere is no dispute, thank you for taking time to readBest, Poolesville Town Cleaners Sung K**

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We have not received any compensation yet for the issues with the rugWhen this matter is settled by the insurance company, we will change our response to Accepting Business Response The business has had ample time to discover the facts in this caseBy their own admission, our rug took twice as long to cleanNo explanation has given for this delayFurthermore, the business and the subcontractor admit neglecting to follow proper procedure in their failure to measure the rugThe original rug fit the open floor space in the family room snug up against the furnitureThe rug that we were given is smaller than the original and does not fit (see attached photo) Whether this is an issue with the subcontractor or not is not our concernThe rug was dropped off with Poolesville Town CleanersThey are the ones who would collect payment for the cleaning of the rug so ultimately it is their responsibility, subcontractor or notWe will wait for a response from the insurance company and proceed from thereRegards, [redacted] ***

Dear Representative of The Revdex.comHer complaint will be taken care of by the carpet cleaning company since on December 10, 2015.Since the rug cleaning is not one of the major cleaning items in our cleaning services, these types of special cleanings are sent to the special rug cleaning company for the professionalsThese special items such as rugs or leathers are collected by a subcontractor who visits once a week or biweeklyBecause of the steps of procedure, cleaning special items usually takes a monthThis is almost the same procedure in typical dry cleaning stores.However, this customers' rug cleaning took twice of cleaning period, and we felt sorry for that delay and we apologized when the customer picked up the itemOn 11/25/the same day she made a complaint to Revdex.com, the customer brought it back about two weeks later when she picked that rug up, and complained about the carpet was not her carpetAccording to her complaint, the carpet looked the same, but smaller than what originally she brought to be cleanedAs the company who took her rug at the first place, we accepted her complaint completely without any argument or questioningWe made a ticket for the rug and asked for the time we solve the problemWe need to know what happened and this is a regular procedure for any claim.There are some facts that have to be clear hereThere is no proof which her carpet was a 5xsize originally because her carpet was not measured before it went out for the cleaningThis is very special case because every time when the items out, the subcontractor checks their size and specialtyHowever, her rug condition was a problem to open inside of our business place, and because of odor and condition, the rug stored wrapped by vinyl until it picked upHer rug? her first visit, and this problem occurred.Anyway, we feel sorry for all inconveniences through our cleanersHowever the truth has to be considered that we did our responsibility appropriately for her in all processes and we do take customer's' complaints seriously and listen on behalf of customersThis is very unwanted result that we are ignored our process of responses and have a complaint letter from the Revdex.com while we are serving our customer in at our very best.This customer filled out a claim letter, and this will be taken care of appropriate procedure by the insurance company after allThank you for reading.Sincerely,Sung K [redacted] Poolesville Town Cleaners

Dear Representative of The Revdex.comHer complaint will be taken care of by the carpet cleaning company since on December 10, 2015.Since the rug cleaning is not one of the major cleaning items in our cleaning services, these types of special cleanings are sent to the special
rug cleaning company for the professionalsThese special items such as rugs or leathers are collected by a subcontractor who visits once a week or biweeklyBecause of the steps of procedure, cleaning special items usually takes a monthThis is almost the same procedure in typical dry cleaning stores.However, this customers' rug cleaning took twice of cleaning period, and we felt sorry for that delay and we apologized when the customer picked up the itemOn 11/25/the same day she made a complaint to Revdex.com, the customer brought it back about two weeks later when she picked that rug up, and complained about the carpet was not her carpetAccording to her complaint, the carpet looked the same, but smaller than what originally she brought to be cleanedAs the company who took her rug at the first place, we accepted her complaint completely without any argument or questioningWe made a ticket for the rug and asked for the time we solve the problemWe need to know what happened and this is a regular procedure for any claim.There are some facts that have to be clear hereThere is no proof which her carpet was a 5xsize originally because her carpet was not measured before it went out for the cleaningThis is very special case because every time when the items out, the subcontractor checks their size and specialtyHowever, her rug condition was a problem to open inside of our business place, and because of odor and condition, the rug stored wrapped by vinyl until it picked upHer rug her first visit, and this problem occurred.Anyway, we feel sorry for all inconveniences through our cleanersHowever the truth has to be considered that we did our responsibility appropriately for her in all processes and we do take customer's' complaints seriously and listen on behalf of customersThis is very unwanted result that we are ignored our process of responses and have a complaint letter from the Revdex.com while we are serving our customer in at our very best.This customer filled out a claim letter, and this will be taken care of appropriate procedure by the insurance company after allThank you for reading.Sincerely,Sung K** Poolesville Town Cleaners

Dear Representative of The Revdex.comHer complaint will be taken care of by the carpet cleaning company since on December 10, 2015.Since the rug cleaning is not one of the major cleaning items in our cleaning services, these types of special cleanings are sent to the special rug cleaning
company for the professionalsThese special items such as rugs or leathers are collected by a subcontractor who visits once a week or biweeklyBecause of the steps of procedure, cleaning special items usually takes a monthThis is almost the same procedure in typical dry cleaning stores.However, this customers' rug cleaning took twice of cleaning period, and we felt sorry for that delay and we apologized when the customer picked up the itemOn 11/25/the same day she made a complaint to Revdex.com, the customer brought it back about two weeks later when she picked that rug up, and complained about the carpet was not her carpetAccording to her complaint, the carpet looked the same, but smaller than what originally she brought to be cleanedAs the company who took her rug at the first place, we accepted her complaint completely without any argument or questioningWe made a ticket for the rug and asked for the time we solve the problemWe need to know what happened and this is a regular procedure for any claim.There are some facts that have to be clear hereThere is no proof which her carpet was a 5xsize originally because her carpet was not measured before it went out for the cleaningThis is very special case because every time when the items out, the subcontractor checks their size and specialtyHowever, her rug condition was a problem to open inside of our business place, and because of odor and condition, the rug stored wrapped by vinyl until it picked upHer rug her first visit, and this problem occurred.Anyway, we feel sorry for all inconveniences through our cleanersHowever the truth has to be considered that we did our responsibility appropriately for her in all processes and we do take customer's' complaints seriously and listen on behalf of customersThis is very unwanted result that we are ignored our process of responses and have a complaint letter from the Revdex.com while we are serving our customer in at our very best.This customer filled out a claim letter, and this will be taken care of appropriate procedure by the insurance company after allThank you for reading.Sincerely,Sung K** Poolesville Town Cleaners

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The response is farcicalIt is on its faceIt is defamatoryThe owner cheated me and refused to make amend for her poor workmanshipI am due a refundNo repairs were made
Regards,
*** ***

To Whom it may concern, We provided enough services for him and there is no dispute monetize value hereAccording to our history, his pants were fixed for both pocket side torn in December and charged $He came back with the same pants on February 2nd and complaint that the side we fixed opened
againHe wanted to be fixed the part for free, and we acceptedHowever, there were other problems with that pants ( Another torn in the front which did not exist when I fixed the first timeThat might occur because the fabric had aged), so as an experienced seamstress, I thought I should explain the condition of that pants, and I waited for the customer to comeI haven’t met him for two weeks, so I called him on February 16thIn the phone, I tried to explain but he was unreasonably upsetThere was no chance to say any of them I wanted him to know about the pants*** *** yelled and threatened that he will report us and sue usI heard that he was upset even the last time when he dropped that pantsNext morning, he wrote a bad review on the cleaners’ *** with his fake account and came for pick up right after we opened the cleanersI wanted to solve the conflict between him and us as an owner of the businessHowever, he refused and passed over the counter areaHe pushed me and grabbed his pantsI called the police and reported him about physically attacking me right after he ranOf cause, there was no charge for the second serviceI still do not understand himIn addition, he kept uploading bad reviews on our *** page even after he was barred to come to the cleaners (about 3days ago that disappeared, I do not know why)He also disputed credit card charges which had nothing with the pantsI had to prove that was a charge for his cleaningHe filed a complaint to the county consumer protection and now I am responding to this claim againThis is too much for usThis is just a small retail store, but we are doing our best to serve to our customers no matter how much we earn from hereHe claims over the amount of $now (I do not know why $15)He is harassing us and it should stopHe is not only hurting my business but also killing my drive to run a businessI am adding some records related his pantsHe paid for fixing once in December, and we fixed again in February without chargeThere is no dispute, thank you for taking time to readBest, Poolesville Town Cleaners Sung K**

Dear Representative of The Revdex.comHer complaint will be taken care of by the carpet cleaning company since on December 10, 2015.Since the rug cleaning is not one of the major cleaning items in our cleaning services, these types of special cleanings are sent to the special rug cleaning
company for the professionalsThese special items such as rugs or leathers are collected by a subcontractor who visits once a week or biweeklyBecause of the steps of procedure, cleaning special items usually takes a monthThis is almost the same procedure in typical dry cleaning stores.However, this customers' rug cleaning took twice of cleaning period, and we felt sorry for that delay and we apologized when the customer picked up the itemOn 11/25/the same day she made a complaint to Revdex.com, the customer brought it back about two weeks later when she picked that rug up, and complained about the carpet was not her carpetAccording to her complaint, the carpet looked the same, but smaller than what originally she brought to be cleanedAs the company who took her rug at the first place, we accepted her complaint completely without any argument or questioningWe made a ticket for the rug and asked for the time we solve the problemWe need to know what happened and this is a regular procedure for any claim.There are some facts that have to be clear hereThere is no proof which her carpet was a 5xsize originally because her carpet was not measured before it went out for the cleaningThis is very special case because every time when the items out, the subcontractor checks their size and specialtyHowever, her rug condition was a problem to open inside of our business place, and because of odor and condition, the rug stored wrapped by vinyl until it picked upHer rug? her first visit, and this problem occurred.Anyway, we feel sorry for all inconveniences through our cleanersHowever the truth has to be considered that we did our responsibility appropriately for her in all processes and we do take customer's' complaints seriously and listen on behalf of customersThis is very unwanted result that we are ignored our process of responses and have a complaint letter from the Revdex.com while we are serving our customer in at our very best.This customer filled out a claim letter, and this will be taken care of appropriate procedure by the insurance company after allThank you for reading.Sincerely,Sung K** Poolesville Town Cleaners

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because: We have not received any compensation yet for the issues with the rugWhen this matter is settled by the insurance company, we will change our response to Accepting Business Response.? ? The business has had ample time to discover the facts in this caseBy their own admission, our rug took twice as long to cleanNo explanation has given for this delayFurthermore, the business and the subcontractor admit neglecting to follow proper procedure in their failure to measure the rugThe original rug fit the open floor space in the family room snug up against the furnitureThe rug that we were given is smaller than the original and does not fit (see attached photo).? Whether this is an issue with the subcontractor or not is not our concernThe rug was dropped off with Poolesville Town CleanersThey are the ones who would collect payment for the cleaning of the rug so ultimately it is their responsibility, subcontractor or notWe will wait for a response from the insurance company and proceed from there.Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: We have not received any compensation yet for the issues with the rug. When this matter is settled by the insurance company, we will change our response to Accepting Business Response.  The business has had ample time to discover the facts in this case. By their own admission, our rug took twice as long to clean. No explanation has given for this delay. Furthermore, the business and the subcontractor admit neglecting to follow proper procedure in their failure to measure the rug. The original rug fit the open floor space in the family room snug up against the furniture. The rug that we were given is smaller than the original and does not fit (see attached photo). Whether this is an issue with the subcontractor or not is not our concern. The rug was dropped off with Poolesville Town Cleaners. They are the ones who would collect payment for the cleaning of the rug so ultimately it is their responsibility, subcontractor or not. We will wait for a response from the insurance company and proceed from there.Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: We have not received any compensation yet for the issues with the rug. When this matter is settled by the insurance company, we will change our response to Accepting Business Response. 
 
The business has had ample time to discover the facts in this case. By their own admission, our rug took twice as long to clean. No explanation has given for this delay. Furthermore, the business and the subcontractor admit neglecting to follow proper procedure in their failure to measure the rug. The original rug fit the open floor space in the family room snug up against the furniture. The rug that we were given is smaller than the original and does not fit (see attached photo).
 
Whether this is an issue with the subcontractor or not is not our concern. The rug was dropped off with Poolesville Town Cleaners. They are the ones who would collect payment for the cleaning of the rug so ultimately it is their responsibility, subcontractor or not. We will wait for a response from the insurance company and proceed from there.
Regards,
[redacted]