Unfortunately Pools by Van Brill, inc. does not do the warranty repair for the inside finish of a spa. It is done by a specialty company that is hired by the manufacturer. However normally that repair is coordinated by our spa manager. Since the spa manager was no longer with us anymore the...
process of that warranty was dropped and not handled efficiently by us. We did talk to Sundance and the company that does the repair. They are calling Robin [redacted] today to schedule the repair. The cost of this warranty repair will be paid by the Sundance as they approved the repair to be done. Sorry for any inconvenience this may have caused for the customer, but this should be handled by the warranty station quickly. Please let me know if the warranty station does not schedule an appointment for the repair in the next two days and I will call them again.
Thanks,
Unfortunately Pools by Van Brill, inc. does not do the warranty repair for the inside finish of a spa. It is done by a specialty company that is hired by the manufacturer. However normally that repair is coordinated by our spa manager. Since the spa manager was no longer with us anymore the...
process of that warranty was dropped and not handled efficiently by us. We did talk to Sundance and the company that does the repair. They are calling Robin [redacted] today to schedule the repair. The cost of this warranty repair will be paid by the Sundance as they approved the repair to be done. Sorry for any inconvenience this may have caused for the customer, but this should be handled by the warranty station quickly. Please let me know if the warranty station does not schedule an appointment for the repair in the next two days and I will call them again.
Thanks,
Michael [redacted]