In response to [redacted] Complaint, apparently the manager made a mistake, in to the Transmission bell Housing being cracked. In which this wouldn't have affected the transmission leaking anyway. As I explained to the customer on the phone, we have certain procedures in place, as stop gaps, ie( the...
technician upon removal of trans, would have caught it, the foreman, would have caught it, and the builder himself would have caught it). And upon discovering such a mistake, as I explained to the customer, we would have reinstalled the transmission at no cost to him, if he decided not to have any repair work done, and that was explained to him over the phone, and at that time the customer understood.A vehicle with the amount of mileage on the transmission will not just purge all the transmission fluid out without some kind of internal damage. The customer also agreed with this theory as well. If the customer would had let us proceed with the diagnosis, we would have been able to find the actual cause, and there would not have been a need to tow the vehicle back. As humans we all make mistakes, however our procedures would have caught this, as there was zero malicious intent whatsoever.Thank You for time and consideration in this most important of matters.Mark W[redacted]
Attached response from Mike W[redacted], General Manager Edward's Transmissions Michigan Rd Store.Carla T[redacted]Vice PresidentEdwards's Transmission Exchange, Inc.2 A Gasoline Alley Indianapolis, IN 46222317-635-4215edwardstransmissions.com
In response to [redacted] Complaint, apparently the manager made a mistake, in to the Transmission bell Housing being cracked. In which this wouldn't have affected the transmission leaking anyway. As I explained to the customer on the phone, we have certain procedures in place, as stop gaps, ie( the...
technician upon removal of trans, would have caught it, the foreman, would have caught it, and the builder himself would have caught it). And upon discovering such a mistake, as I explained to the customer, we would have reinstalled the transmission at no cost to him, if he decided not to have any repair work done, and that was explained to him over the phone, and at that time the customer understood.A vehicle with the amount of mileage on the transmission will not just purge all the transmission fluid out without some kind of internal damage. The customer also agreed with this theory as well. If the customer would had let us proceed with the diagnosis, we would have been able to find the actual cause, and there would not have been a need to tow the vehicle back. As humans we all make mistakes, however our procedures would have caught this, as there was zero malicious intent whatsoever.Thank You for time and consideration in this most important of matters.Mark W[redacted]
Attached response from Mike W[redacted], General Manager Edward's Transmissions Michigan Rd Store.Carla T[redacted]Vice PresidentEdwards's Transmission Exchange, Inc.2 A Gasoline Alley Indianapolis, IN 46222317-635-4215edwardstransmissions.com