Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]Pools of Fun did contact me, but it was only after I filed the complaint with the Revdex.com.Gentleman did apologise for other employees behavior or lack there of.There resolution was to put me in the back off line & they'd get to me 2wks later.This was unacceptable seeing I was already treated ridiculously bad & told they were ceasting to do business with me.I did find an outside contractor who performed the work, both to my satisfaction & $cheaper.I truly feel Pools of Fun felt they were really fixing the problem, but in reality they weren't doing anything to fix it other than offering to put me in the back of the line & when my number came up they'd get to me!!I will no longer be doing any business with Pools of Fun
Regards,
*** ***
A Service Technician from PoF was onsite with this homeowner on Wednesday, September 16th and performed a 'drain-and-fill' as well as taking care of the object(s) in question. We feel that this issue has been resolved; however, we would like confirmation from the Revdex.com and the homeowner that...
Our sales manager, Tyler H[redacted], has been in touch with Mr. [redacted]. He and Mr. [redacted] were able to reach a resolution regarding his complaint. It was our understanding that Mr. [redacted] was to be in contact with the Revdex.com to withdrawal his complaint. If this is not the case and...
there is still an issue with Mr. [redacted], please advise so that we may follow-up with Mr. [redacted] to ensure satisfactory resolution.
We apologize for the frustrations Mr. [redacted] encountered with our Weekly Service program. Per Mr. [redacted]'s request, we have processed his refund for the prepaid Weekly Service program, only. Attached you will find a copy of the receipt showing the refund processed on April 26, 2016....
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]Pools of Fun did contact me, but it was only after I filed the complaint with the Revdex.com.Gentleman did apologise for other employees behavior or lack there of.There resolution was to put me in the back off line & they'd get to me 2wks later.This was unacceptable seeing I was already treated ridiculously bad & told they were ceasting to do business with me.I did find an outside contractor who performed the work, both to my satisfaction & $cheaper.I truly feel Pools of Fun felt they were really fixing the problem, but in reality they weren't doing anything to fix it other than offering to put me in the back of the line & when my number came up they'd get to me!!I will no longer be doing any business with Pools of Fun
Regards,
*** ***
A Service Technician from PoF was onsite with this homeowner on Wednesday, September 16th and performed a 'drain-and-fill' as well as taking care of the object(s) in question. We feel that this issue has been resolved; however, we would like confirmation from the Revdex.com and the homeowner that...
this is the case.
Our sales manager, Tyler H[redacted], has been in touch with Mr. [redacted]. He and Mr. [redacted] were able to reach a resolution regarding his complaint. It was our understanding that Mr. [redacted] was to be in contact with the Revdex.com to withdrawal his complaint. If this is not the case and...
there is still an issue with Mr. [redacted], please advise so that we may follow-up with Mr. [redacted] to ensure satisfactory resolution.
We apologize for the frustrations Mr. [redacted] encountered with our Weekly Service program. Per Mr. [redacted]'s request, we have processed his refund for the prepaid Weekly Service program, only. Attached you will find a copy of the receipt showing the refund processed on April 26, 2016....
Thank you.