Pools & Spas by Mike

We are very familiar with this individualThis organization is a fraternity at **We were hired to provide transportation for them to attend the ** ** *** game in ***As the fraternity is aware of is we do expect the code and conduct of the IFCThis group binged drank before the game and
vomited on the way to the game in the first busOur contract and policies states we have the right to cancel the charter for this infraction aloneThe individual agreed to pay for this charge to ensure we would have the second bus return to the location after the game to take the group back to the destinationThe cleanup was extensive and required longer cleaning then to get the party bus to the next group of clientsWhen the second bus arrived they were told again about the fee and agreed it would not happen againOn the way back to CU campus another individual vomited in the busThis was now twice in one night that a student vomited in the bus due to excessive drinkingThe client signed our paperwork agreeing to the terms and part of the terms which they have a copy of states they will be charged for vomiting in the limousine starting at $per incidentWe had two incidences of this happeningThe client is being held to terms of the contractWe spoke to the client several time with no comprehension of what was being told to himWe sent emails and correct forms for him to sign and return to fix the larger problem at hand which he does not mention here. The client is leaving out information to seek sympathy from the Revdex.com in hopes the companies stance will change over this complaint The companies final decision stands and will not change over a complaint with the Revdex.com. The business has been in contact with the IFC about this Fraternity’s behavior and conduct on a school functionTheir behavior was not acceptable and to damage a business’s reputation because of their irresponsible actions is liable. The client has been given all the receipts required, a explanation of all charges, and a copy of the terms of our company in hand when they boarded our busThere is nothing else we need or can do other than tell them to charge the people that over drank and vomited on our buses

Sunset Luxury Limousine after several calls with *** *** with his threats decided to not refund any moneyThe client has as level of responsibility to the vender on its behalf. Sunset Luxury Limousine notfied his assistant that the time frames they were wanting for the price they wanted to
pay would not workWhen refund was discussed they refused the refund and demanded Sunset Luxury Limousine make a SIZABLE DONATION TO THEIR CHARITY. *** *** did not want to accept the refund that was more than fair for the mistake that was made, but insisted that the company make a donation larger then the amount that was even purchased from the client. We would rather take a Revdex.com Complaint of a story then be told if we do not contribute to Monarch Investment and Management Group he would come and make a claim on Revdex.comThe client used the service for its entire period of the agreed contractThe client comprimised the ability to correct the problem at hand by refusing to any advise from the driverWe attempted to offer a partical refund along with a gift card for their next service needs for their Christmas Party*** *** refused this settlement and demanded that we make a considerble size donation to his business and said it would be TAX DEDUCTIBLEThis is well beyond any damges or inconvienance the client may possibly had sufferedAs the manager I severed communications with *** *** final claim was if we were face with a administrative difficulty and that if we would make a contribution the potential donors would be impressedHe claims he wanted a win win situation, but instead it was to extort more money from a business that made a minor mistake that he could have been able to fix at the time the error was madeSunset Luxury Limousine stands by its decission and at this point only offer the agreed Gift Card as originally discussed

Sunset Luxury Limousine has tried to resolve this issue with the client best as possibleWe cannot come to terms with the client for several reasonsThe client is correct that the rate was $per our agreement with herThis charter was quoted $590.00 all inclusive except for the
gratuity the driver earns for their work provided. Industry for "Services" like restaurants is 20%This would have brought the clients total to $with tip to the driver for his services rendered. Upon arrival the charter had a balance of $plus drivers gratuityAt the first pick up location the person identifying himself as the responsible party decide to pay everything on a credit card only adding a tip of $This is only 6% gratuity and it was at the beginning of the runThe driver worked for hours for $per hour meeting the demands of this clientAs the driver continued to pick up other clients each giving the driver $cashAdding these plus the $pre tip comes to $which is 22% slightly over the 20% which is the standard of the industryDriver thought he did his service as trainedThe client never complained about the services provided, but only that she did not want to tip the driverServices to the client were provided professionally and with in the standards the industry calls forThe client wanted to take back the drivers tip and demand he work for less than minimal wage this was days after the reservation with no cause or complaint of the serviceSunset Luxury Limousine cannot take back a persons gratuity simply because. This client did not receive further communication from Sunset Luxury Limousine because of anything, but the fact we did not agree with her and it became a mute pointThe client also defames the business with no refund offered or givenThis point is false. The over charge was $and we corrected this on December 18th, which she fails to tell in this complaintThe client has received this credit, but continues to defame the business to draw negative attention from other consumers to take negative judgment in hope this business will not get further business because of her perception an individual should only work for $an hourSunset Luxury Limousine stands behind its decision and still believes the compensation was correct

Complaint: ***
I am rejecting this response because:*** *** sent a signed statement to our credit card company that we used the stretched *** ** for the contracted hours"Only after service rendered to the fullest possible he now states they are not what was promised." Sunset limo did deny in the credit card dispute that the limo never broke down and now they are admitting it did.There is no mention of behavior being an issue this evening in his response to our credit card company. This is the first time we are hearing about thisThe driver was tipped at least $or more & everyone in the limo was kind & understanding. There was also no conversation between me, the owner or the office person regarding this matter on the evening of the night I contracted this limo service. All conversations where directly with the driver. I never received a returned phone call back from anyone at Sunset Limo at any time and all messages left with the receptionist were not threatening or degradingWhoever responded to my Revdex.com complaint has just admitted that the vehicle broke down!! *** *** did not admit to our credit card company that there was a mechanical issue with this limo. Please see attached statement that I received from my credit card company
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

But we have talked to the owner 2x then he then started ignoring our calls when we try to contact him. Plus if he had a GPS with the driver why was that not stated per the 2 conversations we had with him? So what your saying is even thou your company ruined my daughter's experience your okay with not refunding an hour of the ride? When you are offering a free 1 hour ride with your company?  So please explain to me what the difference is from a refund of an hour compared a ride with your limousine service?  Worse part is the owneris so professional & to me wanting to avoid the situation refuses to want to deal with this himself. So please tell me how this is fair to us as a consumer/customer & using the Revdex.com as a way to woo customers/clients to use this place of business? Regards! 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I really do not think that Sunset Limousine is responding in good faith.  I never threatened anything and I actually merely requested that rather than refund our company any money I requested that Sunset make a contribution to the charity that we were we trying to support.  It was not our charity and I have no involvement in the charity.  Monarch agreed to sponsor a fundraising tour for the charity and it was for that tour that we hired Sunset.  However, as discussed with Sunset, their failure to show up on time, have a route planned (they initially claimed that we never game them the addresses but later acknowledged that we did) and the failure of the driver to notify us of his status resulted in significant frustration for all of the individuals participating in the fundraising tour.  I laid out al of this for Sunset in an email.Further, I requested that the contribution be equal to 50% of the cost of the services. Not an amount that exceeded the cost of the services as Sunset claims.  I did tell Sunset that if logistically they could not make a charitable contribution then I would be amenable to a 50% refund to Monarch.I do acknowledge that Sunset made an offer to contribute a gift certificate to the charity but after checking with the charity I informed Sunset that that would not be useful to the charity.  After informing Sunset of that on July 7th [redacted] indicated that he would check if they could make the contribution but then I never heard form them again.  I did reach  out again to them on August 4th asking that they follow-up with me but they never did.I sincerely tried to work with Sunset and I am disappointed that after trying to find a mutually agreeable solution they went dark.  [redacted] initially acknowledged fault and indicated that he would work with us, so I ma disappointed that he changed his mind.  I still think that a 50% refund, either in the form of a contribution to the charity Family Homestead or as a refund to Monarch is a very fair request.  Unfortunately, given this experience with Sunset, we would not be interested in a gift certificate.
Sincerely,
[redacted]

In our terms and conditions we have the right to exchange or up grade a limo do to mechanical issues. Sunset Limousine has never denied the car in question broke down. The manager on duty that night made a choice to assist the client in getting them a vehicle of equal value. This did not go over...

well and turn into a contest of words. The driver and the car was brought back to the shop and repaired for its runs the following day. The owner had never been contacted and the managers had enough of the behavior with the client. Client filed a chargeback with the finacial institution. Sunset provided documentation of teh terms and contditions of what was sent to the client via email. In the terms it states "will only be responsible for making up time at nutually agreed date". Sunset Limousine tried thebest to resolve the issue and wanted to satisfy the customer, however behavior became a issue and the Financial institution sided with the business and did not return the money. Things go wrong and there is a way to conduct and fix the issues. It does not become a open door of threats and degrading comments. The business and its staff still has the right to be treated in a certian manner. If the attitude was not going to change then the business was not going to be interested in breaking with its policy's that the client was emailed. Five months have gone by and the client is now complaining to the Revdex.com in hopes that the business will change its position. If the client is willing to apologise to the driver of the remarks made, contact the office member and apologise to her, and the manager on the night in question there could be a chance to start over. Not a promise to, however would listen in a calm manner.

We do not agree to the complaint and as discussed we only offer 20% refund.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} span.s1 {color: #e4af0a} The owner of the company has yet to email all necessary information to me. First, I was never explained the situation, rather different members of my fraternity, who still had trouble explaining it to me, hence the reasoning of asking for an additional explanation. The owner of the company is falsifying information as I still have yet to received a receipt of additional charges, an explanation of those chargers, nor a copy of the contract terms when we boarded the bus (however we were are of the contract terms, something it seems like you aren’t completely aware of yourself.   I obviously am not being held to the terms of the contract because as you say, the sanitation fee for each bus is  $250.00 therefore a total of $500.00 not the 950 I was charged.   I wouldn’t be making these assumptions if you had given me the time of day and explained the charges to me.   You and your company’s business ethics are extremely flawed and I highly recommend taking a class on business ethics, as I think you may benefit from one. Here is a recommendation [redacted] I will not be recommending your company to any other fraternity at our school because of your poor business ethics and decisions.
Sincerely,
[redacted]

The Consumer can continue to disagree with our position. This event happened 6 months ago, the stories are conflicting and after they lost the charge back they are now bringing it to the Revdex.com. Our position remains the same as it did before when this was filed on September 29th 2017. We will no longer carry this complaint on.

The client made the reservation on 9/2/17 for 9/9/17. Our staff member sent the client a confirmation for $557.83 before adding our fees of $17.17 totaling $575.00. The staff memeber quoted the price of $575.00 originally to the client on 9/2/17 when the deposit was made. Client received a...

email confirmation that has all our terms and conditions in that email it says all deposits are non-refundable. Client called a few days later and wanted to cancel, at this time it was a simple cancelation. She was told that she can cancel the reservation but would loose her deposit. She was sent a cancelation on 9/5/17 by the staff. She called back on the 9/8/17 and was demanding her card be refunded and began threating the company with negative reviews and she would contact the media. Company response was that she breached her contract with us and that she had been emailed our terms and conditions that state "ALL REFUNDS ARE NON REFUNDABLE". She was advised that her story needed to include the entire story not just slander a company because it did not agree with her as she did here. The company has not commited Fraud. It provided her with two invoices one before fees and the second with fees included. She was quoted $575.00 by the staff member all inclusive. Client was trying to minipulate the emails she received from the staff member by using the non-totaled invoice as her balance. There had been no attempt to increase her rate and per the agreement,  within her cancelation policy we were entitled to the full amount of $575.00, however only kept the required 25% non-refundable deposit. The only person that has been screaming has been the client. She has the right to file a complaint with the Revdex.com and call the News and we have the right to NOT REFUND HER. Client entered into an agreement and had buyers remorse and wanted to use threats in getting a refund. Sorry we do not conduct business this way. Once a product is booked it is removed from the ability to be rebooked. This allows the client to be reassured they are getting what they pay for. We do not resell the product and when a client cancels shortly before the date there are costs related to rebooking and at times the asset does not get rebooked. Sunset Limousine will stand by its policy and terms and conditions and not refund the NON-REFUNDABLE deposit. Thank you.