POOLSDEALS.COM

Review: I ORDERED A SAFETY POOL COVER FROM THIS ONLINE SITE AND THE BOX WAS DELIVERED. BECAUSE OUR POOL GUY WAS COMING OUT TO INSTALL THE COVER, WE DIDN'T OPEN THE BOX. ON OCT 7, 2014, THE POOL GUY CAME OUT AND GOT THE COVER OUT OF THE BOX TO FIND IT WAS THE WRONG SIZE AND THAT THE INVOICE IN THE BOX WAS FOR A COMPLETELY DIFF CUSTOMER - NOT ME! I EMAILED AND STARTED A SERVICE TICKET W/ POOL DEALS. THEY EMAILED BACK AND TOLD ME TO SEND THEM A PICTURE OF THE ITEM. I TOLD THEM I WAS AT WORK AND WASN'T GOING TO TAKE THE COVER OUT OF THE BOX TO PHOTOGRAPH IT! THEY SAID A PICTURE OF THE PRODUCT LABEL WOULD BE FINE. I SENT THEM A COPY OF THE IVOICE INSIDE THE BOX SHOWING THE SIZE OF THE COVER THEY SENT ME, ALONG W/ THE CUSTOMER INFO. THEY THEN ASKED ME TO SEND THEM A PICTURE OF THE LABEL ON THE BOX, WHICH I DID. AFTER I SENT THAT, I GOT ANOTHER RESPONSE STATING THEY DIDN'T NEED THAT, RATHER THEY ONLY NEEDED A PICTURE OF THE PROD LABEL WHICH I ALREADY SENT THEM AN NO ONE WILL ACTUALLY CALL ME TO TALK THIS OUT. ALL I NEEDED WAS A LABEL TO PUT ON THIS BOX TO HAVE UPS COME AND GET IT AND ASKED THEM TO SEND ME THE CORRECT SIZE. THEY'LL SEE WHAT THEY SENT W/ THEIR OWN EYES IF THEY JUST ALLOW ME TO SEND IT BACK TO THEM! I EVEN ORDERED THE INSURANCE THAT GUARANTEES QUICK TURN AROUND IF THE PRODUCT IS INCORRECT! HERE IT IS ONE WEEK LATER AND I'M NO CLOSER TO HAVING THIS RESOLVED. PLUS THE BOX ISN'T REALLY HOLDING THE WRONG COVER CORRECTLY BECAUSE IT'S NEXT TO IMPOSSIBLE TO GET IT FOLDED UP THE WAY THEY SENT IT TO ME! I'M READY TO HAVE MY CREDIT CARD COMPANY REVERSE THE CHARGE AND LET THEM FIGURE OUT HOW TO GET THEIR COVER BACK AND I'LL ORDER IT FROM SOMEONE ELSE!!! PLEASE HELP ME!!!!Desired Settlement: AT THIS STAGE IN THE GAME, I WANT A FULL REFUND OF THE ENTIRE CHARGE THEY PUT ON MY CREDIT CARD, INCLUDING TAX, SHIPPING, AND INSURANCE AND THEY NEED TO MAKE ARRANGEMENTS W/ UPS TO COME PICK UP THE INCORRECT ITEM. I NO LONGER WISH TO DO BUSINESS W/ THIS COMPANY.