Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.$is due ( $ more appropriate)
Company puts in writing they did not render the service they have kept my money forI informed them in an email /writing my need to cancel evem prior to the service being scheduled( my insurance company required additional Quotes for the service)
Regards,
*** ***
*** *** ***
Attached are all the correspondences since February that I have had with Mr.*** via e-mail and then all the credit card disputesIt went back and forth multiple times, and in
the end the credit merchant found in our favorWe had already purchased the specific materials for Mr***'s house, paid the initial fee to accept his credit card paymentThen when the first reversal took place, I had to pay a fee againThen when my account got credited the $amount again, I had to pay the credit card fee associated to that transactionThen when it was reversed again, I had to pay a fee associated to the reversalThen when it was credited back again, I had to pay the fee associated with thatI had made several attempts to contact Mr***, when he initially e-mailed me on 2/14/wishing to cancel servicesWe were going to offer a refund, just not in the entirety, due to the fee's we had to pay for, and materials being ordered, etcAlso, we do not keep any credit card information on file, so there was no possible way to refund any amount to Mr***, for he never responded to any calls or e-mails what so ever!!
Like I had previous mentioned it went back and forth for months until they ruled it in our favorHe was stating dates of cancellation that were not true, for we hadn't even serviced him yet for the initial inspection, let alone a cancellationPlease feel free to contact me if you need any other informationBest Regards,
*** *** *** *** ***
P.OBox Twin Lakes,WI 53181 [email protected]
262-448-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.$is due ( $ more appropriate)
Company puts in writing they did not render the service they have kept my money forI informed them in an email /writing my need to cancel evem prior to the service being scheduled( my insurance company required additional Quotes for the service)
Regards,
*** ***
*** *** ***
Attached are all the correspondences since February that I have had with Mr.*** via e-mail and then all the credit card disputesIt went back and forth multiple times, and in
the end the credit merchant found in our favorWe had already purchased the specific materials for Mr***'s house, paid the initial fee to accept his credit card paymentThen when the first reversal took place, I had to pay a fee againThen when my account got credited the $amount again, I had to pay the credit card fee associated to that transactionThen when it was reversed again, I had to pay a fee associated to the reversalThen when it was credited back again, I had to pay the fee associated with thatI had made several attempts to contact Mr***, when he initially e-mailed me on 2/14/wishing to cancel servicesWe were going to offer a refund, just not in the entirety, due to the fee's we had to pay for, and materials being ordered, etcAlso, we do not keep any credit card information on file, so there was no possible way to refund any amount to Mr***, for he never responded to any calls or e-mails what so ever!!
Like I had previous mentioned it went back and forth for months until they ruled it in our favorHe was stating dates of cancellation that were not true, for we hadn't even serviced him yet for the initial inspection, let alone a cancellationPlease feel free to contact me if you need any other informationBest Regards,
*** *** *** *** ***
P.OBox Twin Lakes,WI 53181
[email protected]
262-448-