I needed a car on a budgetFrom first contact with *** *** through the handover of the car a couple days later -- all spiffed up and looking pretty; here I am getting juiced over a year old compact -- this was an easy deal, made easier by a whole lot of people clearly dedicated to the principles of getting things done right and flawless customer serviceIt gets better: I had left the car in its new home while I went back to town to engineer the rest of this move; I came back to find the parking brake frozen in the "on" positionThis turned out to be a mere nuisance, not a Big Problem, and the fix was no-costWedekind Motors merits the appellation "Finest Kind"
June 3,
***, Complaint Handler
The Revdex.com
Bryant Woods South
Amherst, NY ,
Dear ***:
Dependability Since
We are in receipt of you letter dated May 21,2014, ID of ***
Miss *** purchased a
Cadillac STS, rear wheel drive automobile on 2/07/and arranged to
pick up her new purchase on 2/10/14, Sometime after that we had a snow storm and soon after that
she complained of problems with traction going up hills, We decided to put two new tires on her car
that had better treads on them (the two we replaced were good tires), There were other issues with her
Cadillac which we took care of at no charge, Miss *** also stated that we agreed to fix dents on her
car and that we drove It over 2,milesAll of which were not true
On 3/10/Miss *** traded her Cadillac in on a Toyota ScionBefore she picked up
her Scion, we put new brakes and rotors on, changed the oil and filter, as well as put a new battery
in the vehicleShe has had a few other issues with her car, but we have taken care of them as well
Her Scion is now at the transmission shop and we are going to replace it for her and there wiil be no
charge, to her at all
It is a shame that she has had issues with both the Cadillac and the Toyota, but we feel that we have
taken care of the issues for her except for the transmission, which we are now in the process of
replacing
As for the Cadillac, we have since sold the vehicie and the customer that purchased completely loves it
Wedekind Motors, Inchas been in business for over years with the same business principles that we
had in when we started taking care of our customersAlso, we are enclosing copies of the two
sales orders, as well as the repair orders for both vehicles
If you have any questions or concerns, please do not hesitate to call us
Respectfully yours,
*** ** ***
President
I began my experience at Wedekind by emailing the internet sales manager Art, Who responded promptly to let me know the vehicle in question was still available and to come in anytimeOnce I arrived at Wedekind I met Dave the sales associate who was more than helpful with my purchaseThere was zero pressure to buy but Dave was willing to answer all my questions and work with meWedekind has a very personable vibe to them as you are met when you walk in the door and it it is kept up with every person you will meet thereI had a great experienceI also want to share that the reason I went to Wedekind in the first place is because of their great price on the truck I purchasedI noticed that the cars on their website were all priced very well, below market value with no hassle negotiatingDave and Art made my purchase very smooth and easyIt could of happened in a few hours had I came there in the morning instead of the evening! You won't be disappointed with Wedekind when you go thereI know I will check with them when it comes time to get another carFriends and family will also get my referral to head to Wedekind!
I needed a car on a budgetFrom first contact with *** *** through the handover of the car a couple days later -- all spiffed up and looking pretty; here I am getting juiced over a year old compact -- this was an easy deal, made easier by a whole lot of people clearly dedicated to the principles of getting things done right and flawless customer serviceIt gets better: I had left the car in its new home while I went back to town to engineer the rest of this move; I came back to find the parking brake frozen in the "on" positionThis turned out to be a mere nuisance, not a Big Problem, and the fix was no-costWedekind Motors merits the appellation "Finest Kind"
June 3,
***, Complaint Handler
The Revdex.com
Bryant Woods South
Amherst, NY ,
Dear ***:
Dependability Since
We are in receipt of you letter dated May 21,2014, ID of ***
Miss *** purchased a
Cadillac STS, rear wheel drive automobile on 2/07/and arranged to
pick up her new purchase on 2/10/14, Sometime after that we had a snow storm and soon after that
she complained of problems with traction going up hills, We decided to put two new tires on her car
that had better treads on them (the two we replaced were good tires), There were other issues with her
Cadillac which we took care of at no charge, Miss *** also stated that we agreed to fix dents on her
car and that we drove It over 2,milesAll of which were not true
On 3/10/Miss *** traded her Cadillac in on a Toyota ScionBefore she picked up
her Scion, we put new brakes and rotors on, changed the oil and filter, as well as put a new battery
in the vehicleShe has had a few other issues with her car, but we have taken care of them as well
Her Scion is now at the transmission shop and we are going to replace it for her and there wiil be no
charge, to her at all
It is a shame that she has had issues with both the Cadillac and the Toyota, but we feel that we have
taken care of the issues for her except for the transmission, which we are now in the process of
replacing
As for the Cadillac, we have since sold the vehicie and the customer that purchased completely loves it
Wedekind Motors, Inchas been in business for over years with the same business principles that we
had in when we started taking care of our customersAlso, we are enclosing copies of the two
sales orders, as well as the repair orders for both vehicles
If you have any questions or concerns, please do not hesitate to call us
Respectfully yours,
*** ** ***
President
I began my experience at Wedekind by emailing the internet sales manager Art, Who responded promptly to let me know the vehicle in question was still available and to come in anytimeOnce I arrived at Wedekind I met Dave the sales associate who was more than helpful with my purchaseThere was zero pressure to buy but Dave was willing to answer all my questions and work with meWedekind has a very personable vibe to them as you are met when you walk in the door and it it is kept up with every person you will meet thereI had a great experienceI also want to share that the reason I went to Wedekind in the first place is because of their great price on the truck I purchasedI noticed that the cars on their website were all priced very well, below market value with no hassle negotiatingDave and Art made my purchase very smooth and easyIt could of happened in a few hours had I came there in the morning instead of the evening! You won't be disappointed with Wedekind when you go thereI know I will check with them when it comes time to get another carFriends and family will also get my referral to head to Wedekind!