June 3, [redacted] , Complaint Handler The Revdex.com Bryant Woods South Amherst, NY , Dear [redacted] : Dependability Since We are in receipt of you letter dated May 21,2014, ID of [redacted] Miss [redacted] purchased a Cadillac STS, rear wheel drive automobile on 2/07/and arranged to pick up her new purchase on 2/10/14, Sometime after that we had a snow storm and soon after that she complained of problems with traction going up hills, We decided to put two new tires on her car that had better treads on them (the two we replaced were good tires), There were other issues with her Cadillac which we took care of at no charge, Miss [redacted] also stated that we agreed to fix dents on her car and that we drove It over 2,milesAll of which were not true On 3/10/Miss [redacted] traded her Cadillac in on a Toyota ScionBefore she picked up her Scion, we put new brakes and rotors on, changed the oil and filter, as well as put a new battery in the vehicleShe has had a few other issues with her car, but we have taken care of them as well Her Scion is now at the transmission shop and we are going to replace it for her and there wiil be no charge, to her at all It is a shame that she has had issues with both the Cadillac and the Toyota, but we feel that we have taken care of the issues for her except for the transmission, which we are now in the process of replacing As for the Cadillac, we have since sold the vehicie and the customer that purchased completely loves it Wedekind Motors, Inchas been in business for over years with the same business principles that we had in when we started taking care of our customersAlso, we are enclosing copies of the two sales orders, as well as the repair orders for both vehicles If you have any questions or concerns, please do not hesitate to call us Respectfully yours, [redacted] President
June 3, [redacted] , Complaint Handler The Revdex.com Bryant Woods South Amherst, NY , Dear [redacted] : Dependability Since We are in receipt of you letter dated May 21,2014, ID of [redacted] Miss [redacted] purchased a Cadillac STS, rear wheel drive automobile on 2/07/and arranged to pick up her new purchase on 2/10/14, Sometime after that we had a snow storm and soon after that she complained of problems with traction going up hills, We decided to put two new tires on her car that had better treads on them (the two we replaced were good tires), There were other issues with her Cadillac which we took care of at no charge, Miss [redacted] also stated that we agreed to fix dents on her car and that we drove It over 2,milesAll of which were not true On 3/10/Miss [redacted] traded her Cadillac in on a Toyota ScionBefore she picked up her Scion, we put new brakes and rotors on, changed the oil and filter, as well as put a new battery in the vehicleShe has had a few other issues with her car, but we have taken care of them as well Her Scion is now at the transmission shop and we are going to replace it for her and there wiil be no charge, to her at all It is a shame that she has had issues with both the Cadillac and the Toyota, but we feel that we have taken care of the issues for her except for the transmission, which we are now in the process of replacing As for the Cadillac, we have since sold the vehicie and the customer that purchased completely loves it Wedekind Motors, Inchas been in business for over years with the same business principles that we had in when we started taking care of our customersAlso, we are enclosing copies of the two sales orders, as well as the repair orders for both vehicles If you have any questions or concerns, please do not hesitate to call us Respectfully yours, [redacted] President