I purchased a refrigerator in January of Recently noticed that Freezer on top was not keeping food frozenCalled Bonfe to come out and fixThey took the panel off from inside the freezer and noted that the refrigerator had been repaired beforeI went to appliancesmart and informed the manager that I was given a used refrigerator when I had purchased a new oneHe stated that he would get back to me that dayI didn't hear anything from him
I bought a slirange from ApplianceSmart in Hopkins, MN but also looked previously at ApplianceSmart closer to my house in EaganBoth ApplianceSmart stores recommended the same guy to install my range hood and disconnect and reconnect the gas from my old range and then come back and rehook the gas for the new range When he left, his prices were double from what he quoted me on the phone When I questioned his pricing he got very defensive I called the Hopkins ApplianceSmart and went in to the Corporate office in StPaul and no one got back to me after saying they would follon it I feel that ApplianceSmart should not have recommended a independent plumber to me if he lived min to an hour away as I feel like a lot of his expense was for travelHe also never went over what the extra expenses were for
Shipping Notification
Hello, *** *** Order Summary
Order Number: *** Email Address: ***@gmail.com
Placed on: Friday, July 21, Shipping Address: *** *** *** *** **
EDEN PRAIRIE, MN
United States
Description of item(s) ordered:
GEH WB06X- ROLLER GUIDE ASSYShipped Qty.:
I had ordered this part for my microwave that wasn't turning while cookingI went to appliance smart in Eden Prairie on Martin drThey gave me this informationWhen I got it, It didn't help it at allI called them and asked about a refund, they said no refundI called my dad he called and spoke to a woman of the of lauren who said I had to fill out a formShe was going to email the informationI haven't seen anything
Was sold a refrigerator with previous work doneWas presented as a floor model with only a few cosmetic blemishes but otherwise brand new
Less than years after purchase the refrigerator failed and a technician discovered there was previous work done This is concerning because the sales rep stated it was new but just used to show on the floor
The technician stated that non factory parts were usedObviously we did not purchase a new refrigerator but paid the price for one
We also lost $in food costs for my family being without a refrigerator for a week now
Need urgent resolution please!
I bought a washer and dryer set on 3/31/When they were delivered the dryer wasn't functional it didn't even power onI quickly called the company and let them know of the defective dryer, they did replace the dryerWhen they installed the second dryer it also didn't workAt this point they just left it and said call an electricianI knew power was there because it was a replacement dryer but they are the experts so I called in an electricianThe electrician came in and used a tool to determine power was getting all the way to the dryer (a nice way to spend a $150)I stopped out at the store after work to let them know I had an electrician out, even though I knew power was there, and it is definitely a defective dryerAll they could offer at this point was an "oh well at least you have a warranty call them." Really?!? I cannot return a defective dryer for a full refund or exchange it for a working dryerThe dryer didn't run when they installed itI essentially have been for
On May 11, I purchased a stove, refrigerator and dishwasher from Appliance Smart/Apple Valley Delivery of the stove and refrigerator was scheduled for May The dishwasher was scheduled for installation on May because I had to have it done by a contractor since Appliance Smart doesn’t do dishwasher installations They recommended MD Professional Services, which is who I used for the installation The contractor picked up and delivered the dishwasher to my house as scheduled He spent over hours installing the dishwasher and charged me $for the work($plus an additional $labor) When tested it made a horrible sound and the installer said he had never heard anything that bad and the motor was obviously shot He returned the dishwasher to Appliance Smart I contacted them and Christine told me they would install another and cover the installation fee However, they did not have any of the brand I wanted and she said they could install another one they
We purchased this gas range in July It had to be converted to LP We believe that the conversion was not done right The burners won't light all the time--sometimes the flame is 3-inches away from burnerYou go to turn it down to bring the flame towards the burner and sometimes it goes out and you have to shut it off and turn it on again If it's on high there's a loud roaring noise like it's getting too much air and occasionally you can smell the gas There have been several techs out but they won't change the orifices because they did not do the conversion A guy from Appliance Smart came out, had new orifices but didn't even try replacing them to see if that was the actual problemThe people that have come from Appliance Smart say this is the way this range works I don't think soWe paid almost $for this stove and don't want to use it because it is not working properlyI have had it Don't buy anything from Appliance Smart ever againI have a friend who bough
On 5/14/I purchased two items from Appliance SmartInvoice# ***A Washer model# MVWB765FW & Dryer model# MEDB766FW, the representative stated that both item were new only that the dryer was an opened box unitI was fine with thatThe representative suggested using their in-house delivery service which I agreed to for a cost of $It wasn?t until the delivery guy (Torre ***) showed up that I was informed that he was not an employee of Appliance SmartThis installer forgot to install the drain line for the washer and when he tested it got water all over my floor to which I had to clean up, he also had the cold and hot water lines switched, but most importantly he did not mention that the dryer was defectiveThe power cord for the dryer has three wires and there are three corresponding slots for each wire to be hooked up to the dryerOne of the three holes does not have any threading inside of the hole for the screw to grip and secure the wireThe installer just l
The Smyrna, GA branch of this store is terrible We were promised a two day delivery when we purchased and are now being told it will be a week before our delivery can be made I was told the information I was given at purchase was incorrect, and they have done nothing to compensate for that promise
On a stacked laundry unit, the dryer stopped working and made loud sounds I called 2/6/and told ApplianceSmart of the issue They sent me the receipt and the number for the GE warranty department Due to not having a GE mechanic in the area, I was to allow 24-hours for contact to service I waited until 2/11/and received no calls I called ApplianceSmart again and was told Mgr would call on 2/ Manager/no one called me I called the business again on 2/and was told they would contact a mechanic I then was told they were unable to do anything except sell me another unit I did receive a call from Jackie with appt for 2/between 8- I called to narrow down the time and confirm and was told that he wouldn't fix the unit for the company I called ApplianceSmart again on 2/and have not been contacted again
We purchased a new GE washer and dryer from Appliance Smart on April 19, We paid $for delivery to our homeWe were told by the salesman (and it was indicated on our invoice) that the washer would be installed, but the gas dryer would notAppliance Smart was unable to deliver the set until April 27, On April 2016, the delivery person forgot parts to the hook up the washerWe were told we would have to go to Appliance Smart to pick them up or have them mailedWe elected to have them mailedThe parts arrived on May 2, My husband installed the rest of the parts on the washerWe went to start a load of laundry and water gushed out of the bottom of the washerWe called Appliance Smart who said they couldn't help usWe were directed to the manufacturer, GEOn May 4, 2016, GE sent a local technician over to investigate the problem with the washerThe technician showed my husband a large dent with visible damage near the bottom of the washerThe technician
I ordered appliances from the Appliance Smart location in Eden PrairieThe process of scheduling service, receiving the products, returning the products, and follow up communication has been unsatisfactoryI would not recommend using this business for appliance purchases We had to return our first refrigerator because it would not cool once turned on The second fridge makes a clicking sound, and it has been weeks since the store has contacted us about resolving the problemWe had to reorder our gas range handle because during delivery, the handle was dentedThe handle has not been replaced yet; it's been over a month We have not been able to schedule any repairs because the service department doesn't work past 3:PM during the weekThe lack of customer service and rigid schedule parameters has been frustrating
Had appliance smart delivered a new refrigerator and the delivery guy did not know how to take the door off the refrigerator so they pulled my front door on the house off by unscrewing the hings since the door pins do not remove when they put it back on it was hung crookedly and did not shut properly so I called them and they sent the delivery Gus back out to try and fix it but they strip the screws out and now you have to push in to the door to lock it So they sent a manger out to look at it and told there claims department that the problem was resolved They delivered it on 10-30-and came out to try and fix it on 11-2-
At the beginning of February 2016, my husband (***) and I entered the Maplewood location and placed an order with the salesman named Joe for a GE FridgeThe order was placed under *** H*** (the name was misspelled) under phone number ***On February 26, 2016, the delivery company hired by ApplianceSmart Inccame to our home with the refrigerator and the dishwasher we orderedThe delivery men removed the protective plastic on the fridge outside in their truck and then brought the unit through our front door into the houseOnce inside, the delivery men measured our kitchen island and my husband heard them state something along the lines of: I don't want to remove the doors to the fridge, let's just try to get it through the gapWhen the men made the attempt, the fridge did not fit through the space and the result was significant scratches and damage to the front and side of the unitMy husband took photos of the damage and rejected the unitThe delivery men removed
We purchased a washer and dryer from Appliance Smart They delivered when they said they would, but we were told they would install the units and install a new dryer ventAll they did was basically drop the units in the laundry room and leaveWe called and complained to Appliance Smart and they said sorry but wouldn't do anything about itI will never purchase from them again and I will make sure everyone I know does not go there either
On Thursday, 5/17/18, I bought a microwave oven from themTheir employee carried it out to my pickup truck and while I opened the rear door and folded down the seat for him to place it on, he put the microwave on the tonneau cover of my pickup's box When he dragged it off the tonneau cover it was scratched with small holes put in it I told him at that time that they owed me a new tonneau cover He went back in the store and got the Lead Sales Associate (person in charge at the time), Debi ***, who took a picture to show to the manager who wouldn't be in until Saturday, 5/19/ I had also taken a picture on my cell phone She said she didn't think her cell phone picture would be very good because of the bright sunlight and asked me to take a picture when the truck was in the shade and email it to them, which I did The manager was to call me back on Saturday
I called the store back on Sunday, 5/20/18,11:a.m., when the manager had not called me back (Did not get
I ordered three appliances from ApplianceSmart in Hopkins, Minnesota, on October 12, They promised me they would arrive within weeksTwo weeks passed and I heard nothingAt three weeks I called and they couldn't give me an ETAAt four weeks I called again and they said the ETA was November At five weeks they claimed the appliances arrivedI called three times between November and November trying to get delivery datesThey could not provide delivery dates any of these times and kept on telling me to call back in another day or twoI was fed up by this time and did not trust the vendor so on November 21, I asked the vendor to cancel the orderThe vendor issued a return invoice (return number 1280905) and claimed I would see the refund to my credit card within 24-hoursIt's now been five days and I have not seen the refund amount hit my accountI spoke to my bank (USAA) and they confirmed they see no evidence that a refund was submittedI called the Applianc
I purchased a refrigerator in January of Recently noticed that Freezer on top was not keeping food frozenCalled Bonfe to come out and fixThey took the panel off from inside the freezer and noted that the refrigerator had been repaired beforeI went to appliancesmart and informed the manager that I was given a used refrigerator when I had purchased a new oneHe stated that he would get back to me that dayI didn't hear anything from him
I bought a slirange from ApplianceSmart in Hopkins, MN but also looked previously at ApplianceSmart closer to my house in EaganBoth ApplianceSmart stores recommended the same guy to install my range hood and disconnect and reconnect the gas from my old range and then come back and rehook the gas for the new range When he left, his prices were double from what he quoted me on the phone When I questioned his pricing he got very defensive I called the Hopkins ApplianceSmart and went in to the Corporate office in StPaul and no one got back to me after saying they would follon it I feel that ApplianceSmart should not have recommended a independent plumber to me if he lived min to an hour away as I feel like a lot of his expense was for travelHe also never went over what the extra expenses were for
Shipping Notification
Hello, *** *** Order Summary
Order Number: *** Email Address: ***@gmail.com
Placed on: Friday, July 21, Shipping Address: *** *** *** *** **
EDEN PRAIRIE, MN
United States
Description of item(s) ordered:
GEH WB06X- ROLLER GUIDE ASSYShipped Qty.:
I had ordered this part for my microwave that wasn't turning while cookingI went to appliance smart in Eden Prairie on Martin drThey gave me this informationWhen I got it, It didn't help it at allI called them and asked about a refund, they said no refundI called my dad he called and spoke to a woman of the of lauren who said I had to fill out a formShe was going to email the informationI haven't seen anything
Was sold a refrigerator with previous work doneWas presented as a floor model with only a few cosmetic blemishes but otherwise brand new
Less than years after purchase the refrigerator failed and a technician discovered there was previous work done This is concerning because the sales rep stated it was new but just used to show on the floor
The technician stated that non factory parts were usedObviously we did not purchase a new refrigerator but paid the price for one
We also lost $in food costs for my family being without a refrigerator for a week now
Need urgent resolution please!
I bought a washer and dryer set on 3/31/When they were delivered the dryer wasn't functional it didn't even power onI quickly called the company and let them know of the defective dryer, they did replace the dryerWhen they installed the second dryer it also didn't workAt this point they just left it and said call an electricianI knew power was there because it was a replacement dryer but they are the experts so I called in an electricianThe electrician came in and used a tool to determine power was getting all the way to the dryer (a nice way to spend a $150)I stopped out at the store after work to let them know I had an electrician out, even though I knew power was there, and it is definitely a defective dryerAll they could offer at this point was an "oh well at least you have a warranty call them." Really?!? I cannot return a defective dryer for a full refund or exchange it for a working dryerThe dryer didn't run when they installed itI essentially have been for
On May 11, I purchased a stove, refrigerator and dishwasher from Appliance Smart/Apple Valley Delivery of the stove and refrigerator was scheduled for May The dishwasher was scheduled for installation on May because I had to have it done by a contractor since Appliance Smart doesn’t do dishwasher installations They recommended MD Professional Services, which is who I used for the installation The contractor picked up and delivered the dishwasher to my house as scheduled He spent over hours installing the dishwasher and charged me $for the work($plus an additional $labor) When tested it made a horrible sound and the installer said he had never heard anything that bad and the motor was obviously shot He returned the dishwasher to Appliance Smart I contacted them and Christine told me they would install another and cover the installation fee However, they did not have any of the brand I wanted and she said they could install another one they
We purchased this gas range in July It had to be converted to LP We believe that the conversion was not done right The burners won't light all the time--sometimes the flame is 3-inches away from burnerYou go to turn it down to bring the flame towards the burner and sometimes it goes out and you have to shut it off and turn it on again If it's on high there's a loud roaring noise like it's getting too much air and occasionally you can smell the gas There have been several techs out but they won't change the orifices because they did not do the conversion A guy from Appliance Smart came out, had new orifices but didn't even try replacing them to see if that was the actual problemThe people that have come from Appliance Smart say this is the way this range works I don't think soWe paid almost $for this stove and don't want to use it because it is not working properlyI have had it Don't buy anything from Appliance Smart ever againI have a friend who bough
On 5/14/I purchased two items from Appliance SmartInvoice# ***A Washer model# MVWB765FW & Dryer model# MEDB766FW, the representative stated that both item were new only that the dryer was an opened box unitI was fine with thatThe representative suggested using their in-house delivery service which I agreed to for a cost of $It wasn?t until the delivery guy (Torre ***) showed up that I was informed that he was not an employee of Appliance SmartThis installer forgot to install the drain line for the washer and when he tested it got water all over my floor to which I had to clean up, he also had the cold and hot water lines switched, but most importantly he did not mention that the dryer was defectiveThe power cord for the dryer has three wires and there are three corresponding slots for each wire to be hooked up to the dryerOne of the three holes does not have any threading inside of the hole for the screw to grip and secure the wireThe installer just l
The Smyrna, GA branch of this store is terrible We were promised a two day delivery when we purchased and are now being told it will be a week before our delivery can be made I was told the information I was given at purchase was incorrect, and they have done nothing to compensate for that promise
On a stacked laundry unit, the dryer stopped working and made loud sounds I called 2/6/and told ApplianceSmart of the issue They sent me the receipt and the number for the GE warranty department Due to not having a GE mechanic in the area, I was to allow 24-hours for contact to service I waited until 2/11/and received no calls I called ApplianceSmart again and was told Mgr would call on 2/ Manager/no one called me I called the business again on 2/and was told they would contact a mechanic I then was told they were unable to do anything except sell me another unit I did receive a call from Jackie with appt for 2/between 8- I called to narrow down the time and confirm and was told that he wouldn't fix the unit for the company I called ApplianceSmart again on 2/and have not been contacted again
We purchased a new GE washer and dryer from Appliance Smart on April 19, We paid $for delivery to our homeWe were told by the salesman (and it was indicated on our invoice) that the washer would be installed, but the gas dryer would notAppliance Smart was unable to deliver the set until April 27, On April 2016, the delivery person forgot parts to the hook up the washerWe were told we would have to go to Appliance Smart to pick them up or have them mailedWe elected to have them mailedThe parts arrived on May 2, My husband installed the rest of the parts on the washerWe went to start a load of laundry and water gushed out of the bottom of the washerWe called Appliance Smart who said they couldn't help usWe were directed to the manufacturer, GEOn May 4, 2016, GE sent a local technician over to investigate the problem with the washerThe technician showed my husband a large dent with visible damage near the bottom of the washerThe technician
I ordered appliances from the Appliance Smart location in Eden PrairieThe process of scheduling service, receiving the products, returning the products, and follow up communication has been unsatisfactoryI would not recommend using this business for appliance purchases We had to return our first refrigerator because it would not cool once turned on The second fridge makes a clicking sound, and it has been weeks since the store has contacted us about resolving the problemWe had to reorder our gas range handle because during delivery, the handle was dentedThe handle has not been replaced yet; it's been over a month We have not been able to schedule any repairs because the service department doesn't work past 3:PM during the weekThe lack of customer service and rigid schedule parameters has been frustrating
Had appliance smart delivered a new refrigerator and the delivery guy did not know how to take the door off the refrigerator so they pulled my front door on the house off by unscrewing the hings since the door pins do not remove when they put it back on it was hung crookedly and did not shut properly so I called them and they sent the delivery Gus back out to try and fix it but they strip the screws out and now you have to push in to the door to lock it So they sent a manger out to look at it and told there claims department that the problem was resolved They delivered it on 10-30-and came out to try and fix it on 11-2-
At the beginning of February 2016, my husband (***) and I entered the Maplewood location and placed an order with the salesman named Joe for a GE FridgeThe order was placed under *** H*** (the name was misspelled) under phone number ***On February 26, 2016, the delivery company hired by ApplianceSmart Inccame to our home with the refrigerator and the dishwasher we orderedThe delivery men removed the protective plastic on the fridge outside in their truck and then brought the unit through our front door into the houseOnce inside, the delivery men measured our kitchen island and my husband heard them state something along the lines of: I don't want to remove the doors to the fridge, let's just try to get it through the gapWhen the men made the attempt, the fridge did not fit through the space and the result was significant scratches and damage to the front and side of the unitMy husband took photos of the damage and rejected the unitThe delivery men removed
We purchased a washer and dryer from Appliance Smart They delivered when they said they would, but we were told they would install the units and install a new dryer ventAll they did was basically drop the units in the laundry room and leaveWe called and complained to Appliance Smart and they said sorry but wouldn't do anything about itI will never purchase from them again and I will make sure everyone I know does not go there either
On Thursday, 5/17/18, I bought a microwave oven from themTheir employee carried it out to my pickup truck and while I opened the rear door and folded down the seat for him to place it on, he put the microwave on the tonneau cover of my pickup's box When he dragged it off the tonneau cover it was scratched with small holes put in it I told him at that time that they owed me a new tonneau cover He went back in the store and got the Lead Sales Associate (person in charge at the time), Debi ***, who took a picture to show to the manager who wouldn't be in until Saturday, 5/19/ I had also taken a picture on my cell phone She said she didn't think her cell phone picture would be very good because of the bright sunlight and asked me to take a picture when the truck was in the shade and email it to them, which I did The manager was to call me back on Saturday
I called the store back on Sunday, 5/20/18,11:a.m., when the manager had not called me back (Did not get
I ordered three appliances from ApplianceSmart in Hopkins, Minnesota, on October 12, They promised me they would arrive within weeksTwo weeks passed and I heard nothingAt three weeks I called and they couldn't give me an ETAAt four weeks I called again and they said the ETA was November At five weeks they claimed the appliances arrivedI called three times between November and November trying to get delivery datesThey could not provide delivery dates any of these times and kept on telling me to call back in another day or twoI was fed up by this time and did not trust the vendor so on November 21, I asked the vendor to cancel the orderThe vendor issued a return invoice (return number 1280905) and claimed I would see the refund to my credit card within 24-hoursIt's now been five days and I have not seen the refund amount hit my accountI spoke to my bank (USAA) and they confirmed they see no evidence that a refund was submittedI called the Applianc