Pop's Jersey Style Cheese Steaks

With regard to a complaint filed by Mr [redacted] , we would like to address his concerns When Mr [redacted] placed and paid for his order, he was informed that it would be approximately minutes for his order to be served The average wait time for a cheesesteak is 4-minutes; however, this was a Saturday which is Pop’s busiest day of the week Wait times can exceed minutes MrAnthony’s sandwich was definitely ready within the minute time-frame that he was given Within this time-frame, Mr [redacted] came up to the counter different times to inquire about his order He was told that it was in the process When his order was ready to be served, Pop himself wanted to personally deliver the sandwich to MrAnthony Mr [redacted] was very upset by this time and he did not want the sandwich so Pop passed it to Mr [redacted] wife Mr [redacted] wife tossed it on the table and they both said that they did not want the sandwich Pop’s has been established in Pacific Beach for yearsWe make it a priority to serve delicious food and to ensure that our customers are happy with both the food and the service The incident was unfortunate and we would like to apologize to Mrand Mrs [redacted] that they did not feel that they were treated fairly Pop’s would like to refund Mr [redacted] his $ We would certainly welcome Mr [redacted] back to our restaurant and would like to offer him and his wife a free meal with our compliments We have always been in good standing with the Revdex.com and the community and we would like to maintain our good reputation for serving delicious food and providing excellent customer service Sincerely, Pop’s Jersey Style Cheesesteaks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
John ***
Dear Revdex.com,
I am very pleased that the business has apologized to meHowever, they have misstated the facts as they occurredFirst, it was definitely more than minutes when I voiced my complaintMore importantly, they failed to mention that "Pop" assaulted meHe twisted my right hand such that my right thumb was severely sprainedIt has now been over weeks since the incident and I still have trouble gripping a penMy thumb still hurtsI had it x-rayed and found that it is not fractured
Again, I am pleased that they have responded and I do not intend to pursue the matter any further, but for them to imply that my complaint is only because it took so long to get the sandwich is preposterous
Thank you so much for your good work in this matter
Sincerely,
*** ** ***

With regard to a complaint filed by Mr*** ***, we would like to address his concerns. When Mr*** placed and paid for his order, he was informed that it would be approximately minutes for his order to be served. The average wait time for a cheesesteak is 4-minutes;
however, this was a Saturday which is Pop’s busiest day of the week. Wait times can exceed minutes. MrAnthony’s sandwich was definitely ready within the minute time-frame that he was given
Within this time-frame, Mr*** came up to the counter different times to inquire about his order. He was told that it was in the process. When his order was ready to be served, Pop himself wanted to personally deliver the sandwich to MrAnthony. Mr*** was very upset by this time and he did not want the sandwich so Pop passed it to Mr*** wife. Mr*** wife tossed it on the table and they both said that they did not want the sandwich.
Pop’s has been established in Pacific Beach for yearsWe make it a priority to serve delicious food and to ensure that our customers are happy with both the food and the service
The incident was unfortunate and we would like to apologize to Mrand Mrs*** that they did not feel that they were treated fairly. Pop’s would like to refund Mr*** his $12.00. We would certainly welcome Mr*** back to our restaurant and would like to offer him and his wife a free meal with our compliments.
We have always been in good standing with the Revdex.com and the community and we would like to maintain our good reputation for serving delicious food and providing excellent customer service
Sincerely,
Pop’s Jersey Style Cheesesteaks