Pop's One Stop Repair Shop of Santa Barbara

I bought a outback from them December 15, They have failed to pay off the loan on my trade in full, and neither the salesperson whom I sent emails asking for a resolution and text message alerting him of the issue, and the sales manager has responded to me Further they are now charging a $fee for etching that gives me no benefit other than reducing their insurance costs I have bought a car from them the year before and this was not the case I feel this should be an internal issue and they should pay it The salesman also promised me that since I am a Florida resident (I have a home I live in part of the year in southern NC), that I would not have to pay sales tax when I register the car in Florida, which turned out to be a huge issue, since Florida made me pay tax and now I am charged with trying the get my money back of almost $2000! Next- there was a scratch on the door when they delivered the car to me, and they did agree to fix it, but now with all

At the start of my first lease through Fairway Ford, the sales manager who guided me through the process gave me a few pieces of information that I later learned were untrue:
(1) "There is no leasing company." I clarified by asking whether this meant that all their leases were internal, and he confirmed that they wereThey're not
(2) "You'll never need to buy tires for this car." He told me this as he was handing me the coupon book for my maintenance agreementYou can imagine my surprise when I brought the car in a couple years later with worn out tires and discovered that they were charging me for the new ones
(3) "Overage miles are $per mile, but you only pay that if you walk awayIf you sign up for a new lease, they usually waive that for you." He went on to talk me into upgrading to WearCare, to cover any repairs that might be needed"Do you plan to keep leasing?" he askedThen with WearCare, he explained, I wouldn't have to worry about any fees at the end of my l

In May of 2013, I purchased a Ford Focus SE from *** *** of GreerIn October 2016, I brought my car in for a routine service into Fairway Ford ("Fairway")When I picked my car up, the radio was not workingI brought my vehicle back into Fairway and they replaced the audio control moduleIt seemed that they resolved the issueHowever, in March 2017, the radio stopped working againI brought the car into Fairway, they ended up replacing the audio control moduleI was told that the issue was that there was a faulty partIn April 2018, I had to take it into the dealership once again because the radio stopped working for a third timeAfter a series of tests, I was told the car had a faulty audio control moduleThis time, I was told that I would receive a discount and pay $to replace the radioThis is absolutely unacceptable! The service that I have received is sub-parThis is an issue that Fairway has taken responsibility for two other timesThere is obviously an

I bought a outback from them December 15, They have failed to pay off the loan on my trade in full, and neither the salesperson whom I sent emails asking for a resolution and text message alerting him of the issue, and the sales manager has responded to me
Further they are now charging a $fee for etching that gives me no benefit other than reducing their insurance costs I have bought a car from them the year before and this was not the case I feel this should be an internal issue and they should pay it
The salesman also promised me that since I am a Florida resident (I have a home I live in part of the year in southern NC), that I would not have to pay sales tax when I register the car in Florida, which turned out to be a huge issue, since Florida made me pay tax and now I am charged with trying the get my money back of almost $2000!
Next- there was a scratch on the door when they delivered the car to me, and they did agree to fix it, but now with all

I had a really bad customer service experience with multiple sales reps when considering buying a vehicle from this dealership There were multiple inconsistencies between offers on their website and the actual honoring of those offers (those offers were no longer available, I simply did not understand, it was Ford's website and not the dealership's so the FORD dealership had no control what was placed on its website and did not have to honor it, etc.) When it became clear that we were too far apart to close the gap and I indicated we were too far apart, the reps became confrontational and aggressive And please understand I am not talking about the differences in travalue and things of that nature (thought it was low, but that's business) I am talking about uber-aggressive sales tactics where the reps became visibly and verbally agitated and quick-tempered because I was no longer interested in attempting to do business with them It was the quintessential, stereotypical nightmare car-buying experience that consumers dread

I went to the ford co to trade my *** *** for a vehicle that would pull a 3500lb camperWe spoke to salesman *** *** and he showed us a Ford *** I kept telling him all day that the vehicle would be to high as we are on a fixed income he kept saying no don't worry about it will the payment came to $a month which no I could not doso he showed us a Ford *** with eco boostHe told us it will pull a 3500lb camper and we even talked to him about putting a trailer hitch on my payments went up to $I bought the car in June of in February of we went to *** *** RV sales and found out the car will not pull a 3500lb camper only under 2000lbI went to back to talk to *** *** about this he had I don't care attiude about itI was furiousHe decided to show us a truck which I knew I could not affordBut he said he would look to see what he could come up withI did call the manager on that Monday and talk to him about the matterHe said he wo