PopCap Games Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

This has been responded to, via internal tools

Mr***,
Thank you for your emailAn associate on our team reached out to you to discuss options regarding the current issue you're seeing with Plants vsZombies You sent in message via our ticketing system on June 22, which my team member responded to.
He sent instructions to sync your games with iTunes that same day:
"Hello from PopCap, I apologize for the delay in response and the inconvenience this issue may be causingUnfortunately, we are currently unable to issue a replacement copy of PvZat this timeIf the game was recently synced with your iTunes account, you should be able to restore your progress with the instructions included in the link belowUnfortunately if the game was not synced, there is no way to recover the data once it is resetRestoring from a backup: http://support.apple.com/kb/HTHowever, if you are also playing Plants vsZombies (or would like to play it!), we can gift your account in that game! In order to add items to your PvZaccount, we need to know your PlayerID numberTo locate this information, please click on Settings from your iOS device's home screenThen scroll all the way down until you see a PvZ optionTap on that and you will be presented with your PlayerIDIMPORTANT: Please be sure to include all five lines of informationIf it would be easier for you, you can take a screenshot of this information and include it with your replyThank you for playing PopCap Games! Shawn PopCap Customer Support"
No one was trying to "sell" you on anythingWe're unable to meet your request, so were offering you premium currency in a new (free) version of the game as replacement
You last wrote in on Friday, we don't work on weekends, so we're just now getting caught up on inbound correspondence from the weekendPlease continue working with Shawn for resolution
We also do not offer phone support, so your best course of action will be to review with Shawn, who now is owning your case
Thank you,
JenProduct Support Manager

Complaint: [redacted]I am rejecting this response because: It had been 6 days since the complaint, I have received ONE email from an anonymous customer support agent, who instead of trying to fix my problem with a certain game, is trying to SELL me on ANOTHER game. This is the only "assistance" I've received. The business keeps saying they're communicating with me, but this is a lie.
I will not accept a resolution now until I get a real email or phone call with a real person on the other end. Your "ticket" CRM system does not work.

Complaint: [redacted]I am rejecting this response because: I received a message, but all they did was ask what the problem is. After I clarified, they have stopped communicating. They mention a "Ticket Number", but there's no way to investigate...

"tickets", so I don't know which complaint this is responding to either. It's impossible to communicate with this company.QUESTING THAT THE BUSINESS ADDRESS THE ISSUE OF THE CONSUMER SEEKING HELP FOR A TRANSFER OF A GAME PURCHASE.

I have attempted to email and phone this customer on several occasions now with no response. I emailed her on 1/4/16, and attempted to phone her twice after that. Her emails to my support team here at PopCap are all over 2 years old.
 
No resolution necessary, as I don't see a purchase for...

her, nor do I see any recent correspondence from this player.

We've reached out to the customer via our CRM tool.

The player is working with our customer support for a resolution.