Complaint: [redacted] I am rejecting this response because: I received a message, but all they did was ask what the problem isAfter I clarified, they have stopped communicatingThey mention a "Ticket Number", but there's no way to investigate "tickets", so I don't know which complaint this is responding to eitherIt's impossible to communicate with this company.QUESTING THAT THE BUSINESS ADDRESS THE ISSUE OF THE CONSUMER SEEKING HELP FOR A TRANSFER OF A GAME PURCHASE
I have attempted to email and phone this customer on several occasions now with no responseI emailed her on 1/4/16, and attempted to phone her twice after thatHer emails to my support team here at PopCap are all over years old No resolution necessary, as I don't see a purchase for her, nor do I see any recent correspondence from this player
Complaint: [redacted] I am rejecting this response because: I received a message, but all they did was ask what the problem isAfter I clarified, they have stopped communicatingThey mention a "Ticket Number", but there's no way to investigate "tickets", so I don't know which complaint this is responding to eitherIt's impossible to communicate with this company.QUESTING THAT THE BUSINESS ADDRESS THE ISSUE OF THE CONSUMER SEEKING HELP FOR A TRANSFER OF A GAME PURCHASE
I have attempted to email and phone this customer on several occasions now with no responseI emailed her on 1/4/16, and attempted to phone her twice after thatHer emails to my support team here at PopCap are all over years old No resolution necessary, as I don't see a purchase for her, nor do I see any recent correspondence from this player
We've reached out to the customer via our CRM tool
The player is working with our customer support for a resolution