I apologize for any confusion with thisAs it is a snack of the month we ship them within the month selectedI show your item shipped out 1-15-and the free replacement tin is shipping on TuesdayAdditionally a refund was posted to your account in the amount of for the item that posted on 1-12-Tracking for the shipment is below, it shipped via *** [redacted]
A refund was posted to the customers credit card on 1-26-in the amount of $Additionally we are mailing a gift card to the billing address, which should be sent out within business days
I do apologize for any confusion on this I am listing out the charged below: 01/04/ US- January Shipment 02/07/ US- February Shipment 03/07/ US- March Shipment 04/04/ US- April Shipment 06/05/ US- June Shipment 06/30/ US- July Shipment 08/07/ US- August Shipment If you are seeing charges that are outside of this, we will need to obtain a copy of your bank statementYou can email me directly at [redacted] @thepopcornfactory.com or you can call my direct line [redacted] Sales Operations Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I have searched our entire system for The Popcorn Factory and I do not locate an Easter ordersThe last order placed in The Popcorn Factory system was for Valentine's DayI believe this order may have been placed through one of our sister Brands, in which the contact would have to be made directly to themI do apologize for any inconvenience
Complaint: [redacted] I am rejecting this response because: This was on the gallon tin ordered and delivered to Peter EstradaI ordered a gallon butter / cheese, and received a gallon butter/cheese/caramelIssue is I cannot use caramel and was never notified about a substitution Sincerely, [redacted]
Customer wasn't contacted and order placed by The Popcorn FactoryWe are sending items next day air at our expense and mailing the customer a gift card for the delay
Somehow we missed closing this complaint out with a replyI do apologize for the errorThis customer was issued a full refund and sent a $Gift card [redacted] [redacted] Manager of Sales Operations The Popcorn Factory® Fannie May Fine Chocolates® [redacted] *** Lake Forest, IL
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I am sorry for the delay in your refundI did verify with our Accounting Manager that the refund is now posted as of 1/4/2017, you should see this on your credit card statement within business hoursAdditionally for the delay we have mailed a $gift card to the billing address on your accountAgain I am sorry for any inconvenience [redacted] Sales/Service Operations ManagerThe Popcorn Factory [redacted] *
Complaint: [redacted] I am rejecting this response because: Why would your refund my money AFTER YOU TRIED TO COLLECT MORE? The responses are not satisfactory I believe this is in retaliation for going to the Revdex.com It does not make since that a refund came the next week after the Feb shipment was to go out I believe the money was refunded to my credit card because the order was closed and could not be credited to the Febshipment I still stand that the snack of the month should be reinstated and shipped for Feb I am willing to pay for the shipments Sincerely, Rhonda Schiller
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI thank them for responding and for refunding my moneyI wish it would not have come to this, but I do thank them for their response Sincerely, [redacted] ***
Customer had item deliveredTracking link below [redacted] I do also show a refund posted to pay pal in the amount of $this was done on Friday.Customer should see the refund within a few business days
I am sorry for the poor experience you have hadI do show [redacted] Tracking for the replacement gift # [redacted] Delivered 12/24/and was left at the front door [redacted] tracking on the original shipment [redacted] delivered 12/21/A 2nd replacement was done with [redacted] tracking [redacted] - Shows delivered 12/30/and also left at the front doorWe also did post a full refund in the amount of $on your credit card which you should see within business hours on your bank statementAgain I am very sorry for any inconvenience [redacted] Sales/Service Operations ManagerThe Popcorn Factory [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***very disappointed in how long and how many hours were wasted trying to get this matter resolved $gif certificate is really not an adequate apology but they MUST correct their website associated with their family of brands!!!!
I am writing in response to your recent customer service experience. First, I would like to apologize for any inconvenience we may have caused you. Second, I want you to know how much I appreciate your time and effort in notifying us of your situation. We are extremely sensitive... to any service issues, as our reputation is based not only on our products but also our service. Our service levels reflect our brand, image and future. We are where we are today because of our quality products, complimented by the same great service. I am sorry we fell short of those standards for you this season. I have verified with our bank that the refund was processed back to your card on 12/9/16 in the amount of $39.01 and I have mailed you a $50.00 Gift card to the mailing address on your account. Sincerely, [redacted] Manager of Sales/Service Operations [redacted]
I do apologize for the delay, I have verified with our payment processing center your refund was posted on 12/23/Additionally I have mailed you a $Gift Card for the delay [redacted] Sales/Service Operations ManagerThe Popcorn Factory [redacted]
I apologize for any confusion with thisAs it is a snack of the month we ship them within the month selectedI show your item shipped out 1-15-and the free replacement tin is shipping on TuesdayAdditionally a refund was posted to your account in the amount of for the item that posted on 1-12-Tracking for the shipment is below, it shipped via *** [redacted]
A refund was posted to the customers credit card on 1-26-in the amount of $Additionally we are mailing a gift card to the billing address, which should be sent out within business days
I do apologize for any confusion on this I am listing out the charged below: 01/04/ US- January Shipment 02/07/ US- February Shipment 03/07/ US- March Shipment 04/04/ US- April Shipment 06/05/ US- June Shipment 06/30/ US- July Shipment 08/07/ US- August Shipment If you are seeing charges that are outside of this, we will need to obtain a copy of your bank statementYou can email me directly at [redacted] @thepopcornfactory.com or you can call my direct line [redacted] Sales Operations Manager
The refund shows posted as of 3/9/We mailed one gift card for and are mailing a 2nd one for due to the delay
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I have searched our entire system for The Popcorn Factory and I do not locate an Easter ordersThe last order placed in The Popcorn Factory system was for Valentine's DayI believe this order may have been placed through one of our sister Brands, in which the contact would have to be made directly to themI do apologize for any inconvenience
Complaint: [redacted] I am rejecting this response because: This was on the gallon tin ordered and delivered to Peter EstradaI ordered a gallon butter / cheese, and received a gallon butter/cheese/caramelIssue is I cannot use caramel and was never notified about a substitution Sincerely, [redacted]
Customer wasn't contacted and order placed by The Popcorn FactoryWe are sending items next day air at our expense and mailing the customer a gift card for the delay
Somehow we missed closing this complaint out with a replyI do apologize for the errorThis customer was issued a full refund and sent a $Gift card [redacted] [redacted] Manager of Sales Operations The Popcorn Factory® Fannie May Fine Chocolates® [redacted] *** Lake Forest, IL
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I am sorry for the delay in your refundI did verify with our Accounting Manager that the refund is now posted as of 1/4/2017, you should see this on your credit card statement within business hoursAdditionally for the delay we have mailed a $gift card to the billing address on your accountAgain I am sorry for any inconvenience [redacted] Sales/Service Operations ManagerThe Popcorn Factory [redacted] *
Complaint: [redacted] I am rejecting this response because: Why would your refund my money AFTER YOU TRIED TO COLLECT MORE? The responses are not satisfactory I believe this is in retaliation for going to the Revdex.com It does not make since that a refund came the next week after the Feb shipment was to go out I believe the money was refunded to my credit card because the order was closed and could not be credited to the Febshipment I still stand that the snack of the month should be reinstated and shipped for Feb I am willing to pay for the shipments Sincerely, Rhonda Schiller
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI thank them for responding and for refunding my moneyI wish it would not have come to this, but I do thank them for their response Sincerely, [redacted] ***
Customer had item deliveredTracking link below [redacted] I do also show a refund posted to pay pal in the amount of $this was done on Friday.Customer should see the refund within a few business days
I am sorry for the poor experience you have hadI do show [redacted] Tracking for the replacement gift # [redacted] Delivered 12/24/and was left at the front door [redacted] tracking on the original shipment [redacted] delivered 12/21/A 2nd replacement was done with [redacted] tracking [redacted] - Shows delivered 12/30/and also left at the front doorWe also did post a full refund in the amount of $on your credit card which you should see within business hours on your bank statementAgain I am very sorry for any inconvenience [redacted] Sales/Service Operations ManagerThe Popcorn Factory [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***very disappointed in how long and how many hours were wasted trying to get this matter resolved $gif certificate is really not an adequate apology but they MUST correct their website associated with their family of brands!!!!
Response accepted
I am writing in response to your recent customer service experience. First, I would like to apologize for any inconvenience we may have caused you. Second, I want you to know how much I appreciate your time and effort in notifying us of your situation. We are extremely sensitive... to any service issues, as our reputation is based not only on our products but also our service. Our service levels reflect our brand, image and future. We are where we are today because of our quality products, complimented by the same great service. I am sorry we fell short of those standards for you this season. I have verified with our bank that the refund was processed back to your card on 12/9/16 in the amount of $39.01 and I have mailed you a $50.00 Gift card to the mailing address on your account. Sincerely, [redacted] Manager of Sales/Service Operations [redacted]
I do apologize for the delay, I have verified with our payment processing center your refund was posted on 12/23/Additionally I have mailed you a $Gift Card for the delay [redacted] Sales/Service Operations ManagerThe Popcorn Factory [redacted]
- This customer was refunded on 9-25-and we are mailing a $gift certificate for the issues she experienced