POPTIMIZATION INC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is NOT TRUE that they ask no questions regarding returns w/in days. I asked to return the boots for a refund THE DAY AFTER I RECEIVED THEM They asked me for pictures of the product and then they gave me the address where to ship them but DID NOT OFFER TO PAY FOR THE RETURN SHIPPING even though THERE WERE MISTAKES IN THE PRODUCTION. I told them on 7/**/that: 1) The shoe was separate from the leg and this was not indicated on the website, 2) The leg portions slid down the legs as if they were slouched socks, 3) They were a lighter brown than shown on the website. I returned the boots unworn and in the exact condition as I received them. It is also A LIE that they have been working hard trying to resolve this issue. To repeat: I have tried e-mailing (***) repeatedly and they just keep telling me they will look into it. I have left numerous messages on the phone (###-###-####) but no one ever calls me backBelow are the e-mail transcripts:
*** *** *** ***
*** *** ** *** *** ***
*** ***
*** *** *** *** *** **
*** *** ** ***
*** *** *** ** *** ** *** * *** ** *** ** ***
*** ***
* *** * *** *** *** *** *** *** *** *** ** *** *** *** **
***
* *** *** ** *** *** * *** *** ** ***
*** ***
*** ** ***
***
***
** ***
***
** *** *** ** *** * *** ** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ***
***
* *** *** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** ** ** ** *** ***
** *** * *** *** ** ***
*** ** ***
***
** *** *** *** *** *** *** *** *** *** ***
*** ***
*** *** *** ** *** *** *** *** *** *** *** *** ** ** *** *** * *** ***
*** *** ** ** ***
*** *** ** *** *
***
** ***
** *** *** *** ** *** *** *** ** *** *** ***
*** *** *** *** ** ***
*** *** * ** ***
*** *** ** ***
*** ** ***
***
** *** *** *** *** *** *** *** *** *** ***
*** ***
*** *** *** ** ** *** *** * *** *** *** *** *** *** ** ** ***
*** *** *** *** *** *** *** *** *** *** ** *** ** ** *** ***
*** ***
***
** ***
** *** *** *** *** ** *** *** *** *** ***
***
*** *** ** ***
*** ***
*** *** *
*** *** *** ** *** *** *** * ***
*** *** ***
*** ***
*** ***
*** *** *** ** ** *** *** *** *** * *** *** *** * *** *** * *** ***
*** *** ***
*** *** *** ** *** *** * *** *** *** ** *** * *** ** ** ***
*** ***
***
** *** ** *** ** *** ** *** ** *** *** ** ** *** *** ** * ***
*** ** ***
***
*** *** *** *** *** * ***
*** *** ** *** *** ***
*** ***
*** *** *** *** **
** *** *** *** *** *** *** *** *** *** ***
*** ***
*** *** *** ** *** *** *** *** ** *** ** **
*** *** *** *** ***
*** *** ** ***
*** ** *** ** *** *** *** ***
***
** ***
** *** *** ** *** ** *** *** *** ** *** *** *** ***
*** *** *** *** *** *** *** ** ***
*** * *** *** ***
*** ** ***
** *** *** *** *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Apparently they didn't follow my instructionsI talked to my alterations specialistThey said your group should have known that with this type of material, designing the hip area would need more materialI've said this before, the average costumer does not know thisYour team of specialist should have known this as they should be expertsWere it stretchy material this would not be an issue, but it's not and she said that if she made the outfit with the measurements I provided you, she would have taken into consideration what I need to move aroundYour team did not do thisTherefore it is your teams fault, not my own as I am not a professional in making clothesAlso your customer service department was extremely delayed in responding to my original issue, to the point I had to resend an emailYour entire business has been very unprofessional with this transactionIf I don't get a refund or even a replacement, like should have been done as your company messed up, then I'll sell the outfit and make sure word gets around how you handle your 'valued' customers as well as misinformation that is on your website.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hey ***,
Again, we are very sorry that you didn't get the product you wanted but our design team just followed your instructions that you sent usWe are willing to send you new pants with the different measurements that would fit youAnd you only need to add $for the pants and $for the shipping fee
Please check the link provided if you have any other questionsThank you and have a good day
***

Hey ***,
Sorry for the inconvenienceYour order was received on 10/** as a custom order and the package was delivered on *** (*** tracking: ***)As we clearly stated
on the website, "*** *** *** *** *** *** *** *** *** *** ***" (***)Patterns and materials used for custom orders vary depending upon variety of reasonsThat's why our designers and customer service always do our best to communicate with our customers via our commission request form (***) or *** online/offline chatWe understand your frustration and have been working hard to explain and assist you regarding your caseAgain please feel free to contact us directly at *** if you have any questionsAll your questions and concerns will be replied in no more than 24-hoursThank,
Cosplay Shopper Customer Service

Hello,
Thanks for the information.
1em;">The order (***) was received on 7/*/and was processed immediatelyThe package was delivered to an alternative address provided by the customer on 7/**/The UPS tracking number is ***We later received the confirmation from *** ** *** stating, “We get UPS packages delivered there without any problemsThank you.”
Per our return/ exchange policy, our customers can issue requests for a return or exchange within daysNo questions askedHowever the package must be returned back to us in original condition, with original packaging and tags attachedWe cover all costs if there is any mistake done by us during productionIf not, the customers cover the shipping and re-listing feesWe have been working hard trying to resolve this issue with *** ** *** but so far couldn’t locate the package with the information provided
For more information regarding our return policy, please visit ***We can be reached via email at ***All questions will be responded within hours
Thanks, *** *** Customer Service Team

Good day [redacted],
We are sorry you did not receive the product you wanted. Our Design Team has checked the photos you sent carefully and didn't find any fault on our end. You provided 38 inches which is tight on you so we suggested that you should provide 40 inches for 2 inches seam...

allowance. It was made clear that on our size chart once you choose the tailor made option you should provide your measurements. We have suggested to you that even though your exact measurement is 38 inches, 40 inches would be the best fit for you. Our design team just followed your instructions that you sent us. We are willing to send you new pants but with the different measurements that would fit you. You need to add $10 for the pants and $19.50 for the shipping fee.
Since you have stated that you have paid too much, we cannot refund your order since tailor made options are non-refundable. Again, we are very sorry that you didn't get the product you wanted but there is an option to change it as well. We hope you understand. Please check the link provided. Thank you and have a good day.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The average customer is not knowledgeable on how to make garments. Yes you advised me to get 40 after your mistake was made, but since it was your mistake it is your responsibility, not mine, to pay for the replacement. It is up to the maker to know that in order for a garment to fit properly that you need to add extra material, like they advised. Since this was not advertised on your site, it is their responsibility. I gave you accurate information. It is your responsibility to know how to make the garment according to my measurements, which you did not.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I specifically asked the customer service person if I could get a refund on a custom order because it was a gift. The lady told me that yes if there wa a problem I could get a refund. No where did she mention it would only be a partial refund, she just said yes she could refund it pending any issues. This was BEFORE I ever placed an order. After I received the item and it was not what was described and the sizes were way off, I am being told I can only get a 20% refund. I've been constantly ignored for over a month. If their employee told me yes I can get a refund, I feel this business should do this as it was their employee who told me that. If she had told me if was only a partial refund I wouldn't have ordered in the first place. But when I specifically asked I was simply told yes. I expect my full refund. I've been trying to take care of this problem since a week after Halloween. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, Thanks for the information and sorry for the inconvenience that this might cause you. Again we wouldn’t be able to issue the refund if the return package was not received. Per our return/ exchange policy, our customers can issue requests for a return or exchange within 7 days. No questions asked. However the package must be returned back to us in original condition, with original packaging and tags attached. We cover all costs if there is any mistake done by us during production. If not, the customers cover the shipping and re-listing fees. For more information regarding our return policy, please visit [redacted]. We can be reached via email at [redacted]. All questions will be responded within 24 hours. Thanks, [redacted] Customer Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
AGAIN:  I sent the brand new boots back in their original condition with tags and packaging via Certified mail by United States Post Office.  The Post Office said they delivered it to the address that Cosplay gave me.  I followed up with Cosplay and they DID NOT tell me they had not received the package.  Cosplay is JUST NOW CLAIMING THEY CAN'T FIND THE PACKAGE!!  After 2 years!!  And having to get Revdex.com involved!!!  What horrible service!!!!  If Cosplay wanted to ensure they received the package via their own courier, they should have sent a mailing label because, as I showed them in the pictures, the boots were defective.
COSPLAY HAS WASTED MY MONEY, MY TIME, and caused me A LOT of frustration.
COSPLAY SHOULD REFUND ALL MY COSTS AND MUCH MORE! Why should I have to lose money because Cosplay lost the boots?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased a costume from this company that was custom made. I gave them my EXACT measurement. However, the product didn't fit. Even in the size chart I would not have fit what I should have. They responded with that I should have put 40 inches if my hips were 38 inches. No where on their site did they said they needed this. I tried to contact the business several times. They told me that they would get back to me, but never did. Now they don't want to give me a full refund on their error. They want me to pay for a replacement as I no longer qualify for their refund policy since they never got back to me in a timely manner.Desired Settlement: I would like a complete refund without having to pay for shipping and handling. I gave them specific measurements. All my information was accurate. It was not due to my error that the sizing was not right.

Business

Response:

Good day [redacted],

We are sorry you did not receive the product you wanted. Our Design Team has checked the photos you sent carefully and didn't find any fault on our end. You provided 38 inches which is tight on you so we suggested that you should provide 40 inches for 2 inches seam allowance. It was made clear that on our size chart once you choose the tailor made option you should provide your measurements. We have suggested to you that even though your exact measurement is 38 inches, 40 inches would be the best fit for you. Our design team just followed your instructions that you sent us. We are willing to send you new pants but with the different measurements that would fit you. You need to add $10 for the pants and $19.50 for the shipping fee.

Since you have stated that you have paid too much, we cannot refund your order since tailor made options are non-refundable. Again, we are very sorry that you didn't get the product you wanted but there is an option to change it as well. We hope you understand. Please check the link provided. Thank you and have a good day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The average customer is not knowledgeable on how to make garments. Yes you advised me to get 40 after your mistake was made, but since it was your mistake it is your responsibility, not mine, to pay for the replacement. It is up to the maker to know that in order for a garment to fit properly that you need to add extra material, like they advised. Since this was not advertised on your site, it is their responsibility. I gave you accurate information. It is your responsibility to know how to make the garment according to my measurements, which you did not.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hey [redacted],

Again, we are very sorry that you didn't get the product you wanted but our design team just followed your instructions that you sent us. We are willing to send you new pants with the different measurements that would fit you. And you only need to add $10 for the pants and $19.50 for the shipping fee.

Please check the link provided if you have any other questions. Thank you and have a good day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Apparently they didn't follow my instructions. I talked to my alterations specialist. They said your group should have known that with this type of material, designing the hip area would need more material. I've said this before, the average costumer does not know this. Your team of specialist should have known this as they should be experts. Were it stretchy material this would not be an issue, but it's not and she said that if she made the outfit with the measurements I provided you, she would have taken into consideration what I need to move around. Your team did not do this. Therefore it is your teams fault, not my own as I am not a professional in making clothes. Also your customer service department was extremely delayed in responding to my original issue, to the point I had to resend an email. Your entire business has been very unprofessional with this transaction. If I don't get a refund or even a replacement, like should have been done as your company messed up, then I'll sell the outfit and make sure word gets around how you handle your 'valued' customers as well as misinformation that is on your website.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Since July, 2014 I have been requesting a refund on [redacted] Boots Order # [redacted] placed on 7/*/14 because they were not as described on the [redacted] website. I returned them via U.S.P.O. certified mail (tracking # [redacted]). I paid $12.75 to ship them back to the address they provided:

[redacted]. Since then, I have tried e-mailing ([redacted]) and they just keep telling me they will look into it. I have left numerous messages on the phone (###-###-####) but no one ever calls me back. I have the receipt and e-mails to back up my claim.Desired Settlement: I would like the initial cost of $89.45 for the boots plus $12.75 for the shipping and for all the wasted time and trouble they have caused me.

Business

Response:

Hello, Thanks for the information. The order ([redacted]) was received on 7/*/2014 and was processed immediately. The package was delivered to an alternative address provided by the customer on 7/**/2014. The UPS tracking number is [redacted]. We later received the confirmation from [redacted] stating, “We get UPS packages delivered there without any problems. Thank you.” Per our return/ exchange policy, our customers can issue requests for a return or exchange within 7 days. No questions asked. However the package must be returned back to us in original condition, with original packaging and tags attached. We cover all costs if there is any mistake done by us during production. If not, the customers cover the shipping and re-listing fees. We have been working hard trying to resolve this issue with [redacted] but so far couldn’t locate the package with the information provided. For more information regarding our return policy, please visit [redacted]. We can be reached via email at [redacted]. All questions will be responded within 24 hours. Thanks, [redacted] Customer Service Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is NOT TRUE that they ask no questions regarding returns w/in 7 days. I asked to return the boots for a refund THE DAY AFTER I RECEIVED THEM. They asked me for pictures of the product and then they gave me the address where to ship them but DID NOT OFFER TO PAY FOR THE RETURN SHIPPING even though THERE WERE MISTAKES IN THE PRODUCTION. I told them on 7/**/14 that: 1) The shoe was separate from the leg and this was not indicated on the website, 2) The leg portions slid down the legs as if they were slouched socks, 3) They were a lighter brown than shown on the website. I returned the boots unworn and in the exact condition as I received them. It is also A LIE that they have been working hard trying to resolve this issue. To repeat: I have tried e-mailing ([redacted]) repeatedly and they just keep telling me they will look into it. I have left numerous messages on the phone (###-###-####) but no one ever calls me back.Below are the e-mail transcripts:[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:AGAIN: I sent the brand new boots back in their original condition with tags and packaging via Certified mail by United States Post Office. The Post Office said they delivered it to the address that Cosplay gave me. I followed up with Cosplay and they DID NOT tell me they had not received the package. Cosplay is JUST NOW CLAIMING THEY CAN'T FIND THE PACKAGE!! After 2 years!! And having to get Revdex.com involved!!! What horrible service!!!! If Cosplay wanted to ensure they received the package via their own courier, they should have sent a mailing label because, as I showed them in the pictures, the boots were defective.COSPLAY HAS WASTED MY MONEY, MY TIME, and caused me A LOT of frustration.COSPLAY SHOULD REFUND ALL MY COSTS AND MUCH MORE! Why should I have to lose money because Cosplay lost the boots?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, Thanks for the information and sorry for the inconvenience that this might cause you. Again we wouldn’t be able to issue the refund if the return package was not received. Per our return/ exchange policy, our customers can issue requests for a return or exchange within 7 days. No questions asked. However the package must be returned back to us in original condition, with original packaging and tags attached. We cover all costs if there is any mistake done by us during production. If not, the customers cover the shipping and re-listing fees. For more information regarding our return policy, please visit [redacted]. We can be reached via email at [redacted]. All questions will be responded within 24 hours. Thanks, [redacted] Customer Service Team