PopYellow

HiWe sincerely apologize for the confusionAs the attached image shows, the customer was refunded, in full, on November***He was told as such, however the credit card does take 3-business days for the refund to appear on the customer's statementWe are happy to assist our customers,
and we hope that you see that we did that with this specific customer

Review: I saw this offer on [redacted]. PopYellow the company that is offering the iphone 6 case. I was suppose to receive this iphone 6 case for 10.00. At the time I didn't see to apply the voucher code for the discount. I informed the company in comment area. They didn't apply. They charged my credit card 53.99. I called [redacted] they couldn't do anything. I sent the company another email asking them to cancel my order. I called there number you can't talk to anyone. So I sent another asking them to cancel. I receive an email from PopYellow. They said they cancelled my order and I would I be refunded the amount on my card. I checked my account and they shipped my order after they told me they cancelled. They have not replied back.Desired Settlement: I want my credit card amount refunded 53.99

Business

Response:

HiWe sincerely apologize for the confusion. As the attached image shows, the customer was refunded, in full, on November[redacted]. He was told as such, however the credit card does take 3-5 business days for the refund to appear on the customer's statement. We are happy to assist our customers, and we hope that you see that we did that with this specific customer.