Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ As a company, PorchLight Real Estate Group goes out of their way in all situations to correct any issues or complaints that arise through a transactionOur management team was made aware of an issue with this particular buyer following the closing on the home, and we advised the agent in question to be in contact with her client and that the issues discovered post-closing would likely need to be rectified with the seller and/or the inspectorThe buyer did not make any attempt to contact PorchLight management with further questionsBelow is an outline of the relationship between Buyer A, Buyer B, and our agent, acting as an independent contractor, told from the agent's perspectivealong with details of the transaction as it occurred 3/- Assisted Buyers A and B in a successful and satisfied home purchaseIn July of 2011, I was invited to and attended a party in their home and was shown all the improvements they had made, including a fully finished basement 1/- Buyers A and B contacted me about purchasing an investment propertyOver the course of that year I showed them numerous properties and wrote contracts (most were over asking price), all of which were not acceptedDuring this time, Buyers A and B requestedand I prepareda written fact sheet about each property prior to viewingThis included property address, exact location, days on market, potential rent, taxes, HOA info and contact info, previous sale, who owned the property, why they were selling, current rent (if renting), and all real estate history 2/- Buyer A became too busy with work and volunteer activities to be involved in the investment search and it was decided by the Buyers A and B that he (A) was not going to be a party to the contractI was now working closely with Buyer BBuyer B did request that I include Buyer A on all emails/correspondences to keep him in the loopBuyer B further conveyed to me that she had the down payment and wanted to invest in real estateI could tell that Buyer B was stressed with her work and family issues, but she continued to let me know the properties she was interested in seeingAll showings were rushed and at times she forgot we had showings and never showed up or was lateMultiple times, Buyer B shared with me their twin babies were very sick due to a home daycare and one of her babies was hospitalized during this time I showed Buyer B the property at Elmwood in Broomfield, CO and she very much liked the home and the neighborhoodIt was in the area that she desired and was in close proximity to her own homeAs we walked through the unoccupied home, I explained that this was an estate sale and the owner had passed awayThe home appeared to not have been updated since the 1980sWe talked about the importance of the inspection and the opportunity to determine if the home was in satisfactory condition to proceed with sale Buyer B knew it was a seller's market and we talked extensively about homes being sold 5-10% over asking priceThe listing agent then conveyed he had over offers on the propertyBuyer B and I talked about including a letter to the sellers (which we did for all the offers I wrote for them) regarding her offerSince Buyer B was the only party to the contract she suggested it would be better to not include Buyer A in the letter; therefore making it appear as if she were single in hopes of this offer being acceptedBuyer B's contract was accepted I provided Buyer B with three different inspection and sewer companies' contact informationBuyer B indicated they were too busy and asked if I could set up the inspection, which I didI highly stressed she should ask lots of questions at the inspection and to bring a notepad to take lots of notes and to walk the entire property with the inspectorAt this time, I could very much tell they were not invested in the inspection process and did not have the time to attend their inspectionI stressed strongly that she should attend the complete inspection and was told by Buyer B that Buyer A would be able to stop by for a short time to meet with the inspectorI attempted to convey to the inspector that I would not be there and that Buyer A would be there and can seem a bit grumpyThe text was accidentally sent to Buyer A and he responded he was "grumpy" because he wanted to make good decisions for his familyI felt terrible about my poor communication in this situationAs a courtesy, the inspector gave the information regarding the inspection to Buyer A We had a conference call after the inspection report came in and discussed what the findings wereIt was agreed that the home was not updated at allThe concerns were of the sewer tap sinking, smoke detectors not working, missing roof shingles and basement toilet not being properly hooked upI wrote an Inspection Objection to the sellers requesting various things to be fixed with both Buyer A's and Buyer B's approval Post-Closing 3/- I offered to meet with Buyer A and Buyer B to give them insight into rental leases, putting ads on Craigslist, background checks and rental applicationsI had a family emergency and was not able to meetI did send them documents for reference on rentals, applications, and finding a tenant Buyer B contacted me after Buyer A was pulling off old paneling from the basement and discovered moldShe asked if the inspector had checked for mold and I let her know there was no written or visual reference indicated by the inspection reportWe discussed any recourse they could take to hold the seller accountableI told them to contact the inspector directly to talk about his inspection firstI explained that we cannot see behind the walls and can only address what the inspector can find and what the sellers disclose to us about the property I know this was very devastating for themI immediately contacted the listing agent to let him know what was foundHe said he had no knowledge and was helpful and forwarded a couple of mold mediation companies to confer withAfter several conversations with Buyer A and Buyer B, and after their appointments with mold companies and learning the findings from those companies, I gathered all the information from mold invoices and contacted the agent againHe told me that the sellers had no knowledge of mold in the home I did assist Buyer B in preparingand submitted on her behalfa letter to the seller to address the moldI asked Buyer B if they could do some investigating and find out if there was any water damage in the area known by any of the new neighborsI also suggested calling their insurance company to see if their insurance agent ran a "clue report," to determine if any water claim had been paid on the propertyBuyer B received a response back from the seller's attorney offering $5,I do not know if they accepted this compensation 5/- I contacted Buyer B to ask if she wanted help with a quit-claim deedShe indicated to me at closing her desire to put Buyer A on the titleI worked with the title company to prepare the document and sent it to Buyer B for signature/notary and I offered to pick it up and have it recorded with the countyAt first she wanted me to help, then indicated she had time to do it herself Buyer B contacted me again regarding a letter she received asking for a copy of the warranty deed; I assured her it was a scam Buyer A and Buyer B were both great past clients and I enjoyed working with themI am very sorry they have been having these issues with their investment propertyI feel like I have done everything in my power to assist them Written by: [redacted] Independent Contractor at PorchLight Real Estate Group
Initial Business Response /* (1000, 5, 2015/08/14) */
As a company, PorchLight Real Estate Group goes out of their way in all situations to correct any issues or complaints that arise through a transaction. Our management team was made aware of an issue with this particular buyer following the...
closing on the home, and we advised the agent in question to be in contact with her client and that the issues discovered post-closing would likely need to be rectified with the seller and/or the inspector. The buyer did not make any attempt to contact PorchLight management with further questions. Below is an outline of the relationship between Buyer A, Buyer B, and our agent, acting as an independent contractor, told from the agent's perspectivealong with details of the transaction as it occurred.
3/2010 - Assisted Buyers A and B in a successful and satisfied home purchase. In July of 2011, I was invited to and attended a party in their home and was shown all the improvements they had made, including a fully finished basement.
1/2014 - Buyers A and B contacted me about purchasing an investment property. Over the course of that year I showed them numerous properties and wrote 9 contracts (most were over asking price), all of which were not accepted. During this time, Buyers A and B requestedand I prepareda written fact sheet about each property prior to viewing. This included property address, exact location, days on market, potential rent, taxes, HOA info and contact info, previous sale, who owned the property, why they were selling, current rent (if renting), and all real estate history.
2/2015 - Buyer A became too busy with work and volunteer activities to be involved in the investment search and it was decided by the Buyers A and B that he (A) was not going to be a party to the contract. I was now working closely with Buyer B. Buyer B did request that I include Buyer A on all emails/correspondences to keep him in the loop. Buyer B further conveyed to me that she had the down payment and wanted to invest in real estate. I could tell that Buyer B was stressed with her work and family issues, but she continued to let me know the properties she was interested in seeing. All showings were rushed and at times she forgot we had showings and never showed up or was late. Multiple times, Buyer B shared with me their twin babies were very sick due to a home daycare and one of her babies was hospitalized during this time.
I showed Buyer B the property at 1363 Elmwood in Broomfield, CO and she very much liked the home and the neighborhood. It was in the area that she desired and was in close proximity to her own home. As we walked through the unoccupied home, I explained that this was an estate sale and the owner had passed away. The home appeared to not have been updated since the 1980s. We talked about the importance of the inspection and the opportunity to determine if the home was in satisfactory condition to proceed with sale.
Buyer B knew it was a seller's market and we talked extensively about homes being sold 5-10% over asking price. The listing agent then conveyed he had over 10 offers on the property. Buyer B and I talked about including a letter to the sellers (which we did for all the offers I wrote for them) regarding her offer. Since Buyer B was the only party to the contract she suggested it would be better to not include Buyer A in the letter; therefore making it appear as if she were single in hopes of this offer being accepted. Buyer B's contract was accepted.
I provided Buyer B with three different inspection and sewer companies' contact information. Buyer B indicated they were too busy and asked if I could set up the inspection, which I did. I highly stressed she should ask lots of questions at the inspection and to bring a notepad to take lots of notes and to walk the entire property with the inspector. At this time, I could very much tell they were not invested in the inspection process and did not have the time to attend their inspection. I stressed strongly that she should attend the complete inspection and was told by Buyer B that Buyer A would be able to stop by for a short time to meet with the inspector. I attempted to convey to the inspector that I would not be there and that Buyer A would be there and can seem a bit grumpy. The text was accidentally sent to Buyer A and he responded he was "grumpy" because he wanted to make good decisions for his family. I felt terrible about my poor communication in this situation. As a courtesy, the inspector gave the information regarding the inspection to Buyer A.
We had a conference call after the inspection report came in and discussed what the findings were. It was agreed that the home was not updated at all. The concerns were of the sewer tap sinking, smoke detectors not working, missing roof shingles and basement toilet not being properly hooked up. I wrote an Inspection Objection to the sellers requesting various things to be fixed with both Buyer A's and Buyer B's approval.
Post-Closing
3/2015 - I offered to meet with Buyer A and Buyer B to give them insight into rental leases, putting ads on Craigslist, background checks and rental applications. I had a family emergency and was not able to meet. I did send them documents for reference on rentals, applications, and finding a tenant.
Buyer B contacted me after Buyer A was pulling off old paneling from the basement and discovered mold. She asked if the inspector had checked for mold and I let her know there was no written or visual reference indicated by the inspection report. We discussed any recourse they could take to hold the seller accountable. I told them to contact the inspector directly to talk about his inspection first. I explained that we cannot see behind the walls and can only address what the inspector can find and what the sellers disclose to us about the property.
I know this was very devastating for them. I immediately contacted the listing agent to let him know what was found. He said he had no knowledge and was helpful and forwarded a couple of mold mediation companies to confer with. After several conversations with Buyer A and Buyer B, and after their appointments with mold companies and learning the findings from those companies, I gathered all the information from mold invoices and contacted the agent again. He told me that the sellers had no knowledge of mold in the home.
I did assist Buyer B in preparingand submitted on her behalfa letter to the seller to address the mold. I asked Buyer B if they could do some investigating and find out if there was any water damage in the area known by any of the new neighbors. I also suggested calling their insurance company to see if their insurance agent ran a "clue report," to determine if any water claim had been paid on the property. Buyer B received a response back from the seller's attorney offering $5,000. I do not know if they accepted this compensation.
5/2015 - I contacted Buyer B to ask if she wanted help with a quit-claim deed. She indicated to me at closing her desire to put Buyer A on the title. I worked with the title company to prepare the document and sent it to Buyer B for signature/notary and I offered to pick it up and have it recorded with the county. At first she wanted me to help, then indicated she had time to do it herself.
Buyer B contacted me again regarding a letter she received asking for a copy of the warranty deed; I assured her it was a scam.
Buyer A and Buyer B were both great past clients and I enjoyed working with them. I am very sorry they have been having these issues with their investment property. I feel like I have done everything in my power to assist them.
Written by: [redacted] Independent Contractor at PorchLight Real Estate Group
Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ As a company, PorchLight Real Estate Group goes out of their way in all situations to correct any issues or complaints that arise through a transactionOur management team was made aware of an issue with this particular buyer following the closing on the home, and we advised the agent in question to be in contact with her client and that the issues discovered post-closing would likely need to be rectified with the seller and/or the inspectorThe buyer did not make any attempt to contact PorchLight management with further questionsBelow is an outline of the relationship between Buyer A, Buyer B, and our agent, acting as an independent contractor, told from the agent's perspectivealong with details of the transaction as it occurred 3/- Assisted Buyers A and B in a successful and satisfied home purchaseIn July of 2011, I was invited to and attended a party in their home and was shown all the improvements they had made, including a fully finished basement 1/- Buyers A and B contacted me about purchasing an investment propertyOver the course of that year I showed them numerous properties and wrote contracts (most were over asking price), all of which were not acceptedDuring this time, Buyers A and B requestedand I prepareda written fact sheet about each property prior to viewingThis included property address, exact location, days on market, potential rent, taxes, HOA info and contact info, previous sale, who owned the property, why they were selling, current rent (if renting), and all real estate history 2/- Buyer A became too busy with work and volunteer activities to be involved in the investment search and it was decided by the Buyers A and B that he (A) was not going to be a party to the contractI was now working closely with Buyer BBuyer B did request that I include Buyer A on all emails/correspondences to keep him in the loopBuyer B further conveyed to me that she had the down payment and wanted to invest in real estateI could tell that Buyer B was stressed with her work and family issues, but she continued to let me know the properties she was interested in seeingAll showings were rushed and at times she forgot we had showings and never showed up or was lateMultiple times, Buyer B shared with me their twin babies were very sick due to a home daycare and one of her babies was hospitalized during this time I showed Buyer B the property at Elmwood in Broomfield, CO and she very much liked the home and the neighborhoodIt was in the area that she desired and was in close proximity to her own homeAs we walked through the unoccupied home, I explained that this was an estate sale and the owner had passed awayThe home appeared to not have been updated since the 1980sWe talked about the importance of the inspection and the opportunity to determine if the home was in satisfactory condition to proceed with sale Buyer B knew it was a seller's market and we talked extensively about homes being sold 5-10% over asking priceThe listing agent then conveyed he had over offers on the propertyBuyer B and I talked about including a letter to the sellers (which we did for all the offers I wrote for them) regarding her offerSince Buyer B was the only party to the contract she suggested it would be better to not include Buyer A in the letter; therefore making it appear as if she were single in hopes of this offer being acceptedBuyer B's contract was accepted I provided Buyer B with three different inspection and sewer companies' contact informationBuyer B indicated they were too busy and asked if I could set up the inspection, which I didI highly stressed she should ask lots of questions at the inspection and to bring a notepad to take lots of notes and to walk the entire property with the inspectorAt this time, I could very much tell they were not invested in the inspection process and did not have the time to attend their inspectionI stressed strongly that she should attend the complete inspection and was told by Buyer B that Buyer A would be able to stop by for a short time to meet with the inspectorI attempted to convey to the inspector that I would not be there and that Buyer A would be there and can seem a bit grumpyThe text was accidentally sent to Buyer A and he responded he was "grumpy" because he wanted to make good decisions for his familyI felt terrible about my poor communication in this situationAs a courtesy, the inspector gave the information regarding the inspection to Buyer A We had a conference call after the inspection report came in and discussed what the findings wereIt was agreed that the home was not updated at allThe concerns were of the sewer tap sinking, smoke detectors not working, missing roof shingles and basement toilet not being properly hooked upI wrote an Inspection Objection to the sellers requesting various things to be fixed with both Buyer A's and Buyer B's approval Post-Closing 3/- I offered to meet with Buyer A and Buyer B to give them insight into rental leases, putting ads on Craigslist, background checks and rental applicationsI had a family emergency and was not able to meetI did send them documents for reference on rentals, applications, and finding a tenant Buyer B contacted me after Buyer A was pulling off old paneling from the basement and discovered moldShe asked if the inspector had checked for mold and I let her know there was no written or visual reference indicated by the inspection reportWe discussed any recourse they could take to hold the seller accountableI told them to contact the inspector directly to talk about his inspection firstI explained that we cannot see behind the walls and can only address what the inspector can find and what the sellers disclose to us about the property I know this was very devastating for themI immediately contacted the listing agent to let him know what was foundHe said he had no knowledge and was helpful and forwarded a couple of mold mediation companies to confer withAfter several conversations with Buyer A and Buyer B, and after their appointments with mold companies and learning the findings from those companies, I gathered all the information from mold invoices and contacted the agent againHe told me that the sellers had no knowledge of mold in the home I did assist Buyer B in preparingand submitted on her behalfa letter to the seller to address the moldI asked Buyer B if they could do some investigating and find out if there was any water damage in the area known by any of the new neighborsI also suggested calling their insurance company to see if their insurance agent ran a "clue report," to determine if any water claim had been paid on the propertyBuyer B received a response back from the seller's attorney offering $5,I do not know if they accepted this compensation 5/- I contacted Buyer B to ask if she wanted help with a quit-claim deedShe indicated to me at closing her desire to put Buyer A on the titleI worked with the title company to prepare the document and sent it to Buyer B for signature/notary and I offered to pick it up and have it recorded with the countyAt first she wanted me to help, then indicated she had time to do it herself Buyer B contacted me again regarding a letter she received asking for a copy of the warranty deed; I assured her it was a scam Buyer A and Buyer B were both great past clients and I enjoyed working with themI am very sorry they have been having these issues with their investment propertyI feel like I have done everything in my power to assist them Written by: [redacted] Independent Contractor at PorchLight Real Estate Group
Initial Business Response /* (1000, 5, 2015/08/14) */
As a company, PorchLight Real Estate Group goes out of their way in all situations to correct any issues or complaints that arise through a transaction. Our management team was made aware of an issue with this particular buyer following the...
closing on the home, and we advised the agent in question to be in contact with her client and that the issues discovered post-closing would likely need to be rectified with the seller and/or the inspector. The buyer did not make any attempt to contact PorchLight management with further questions. Below is an outline of the relationship between Buyer A, Buyer B, and our agent, acting as an independent contractor, told from the agent's perspectivealong with details of the transaction as it occurred.
3/2010 - Assisted Buyers A and B in a successful and satisfied home purchase. In July of 2011, I was invited to and attended a party in their home and was shown all the improvements they had made, including a fully finished basement.
1/2014 - Buyers A and B contacted me about purchasing an investment property. Over the course of that year I showed them numerous properties and wrote 9 contracts (most were over asking price), all of which were not accepted. During this time, Buyers A and B requestedand I prepareda written fact sheet about each property prior to viewing. This included property address, exact location, days on market, potential rent, taxes, HOA info and contact info, previous sale, who owned the property, why they were selling, current rent (if renting), and all real estate history.
2/2015 - Buyer A became too busy with work and volunteer activities to be involved in the investment search and it was decided by the Buyers A and B that he (A) was not going to be a party to the contract. I was now working closely with Buyer B. Buyer B did request that I include Buyer A on all emails/correspondences to keep him in the loop. Buyer B further conveyed to me that she had the down payment and wanted to invest in real estate. I could tell that Buyer B was stressed with her work and family issues, but she continued to let me know the properties she was interested in seeing. All showings were rushed and at times she forgot we had showings and never showed up or was late. Multiple times, Buyer B shared with me their twin babies were very sick due to a home daycare and one of her babies was hospitalized during this time.
I showed Buyer B the property at 1363 Elmwood in Broomfield, CO and she very much liked the home and the neighborhood. It was in the area that she desired and was in close proximity to her own home. As we walked through the unoccupied home, I explained that this was an estate sale and the owner had passed away. The home appeared to not have been updated since the 1980s. We talked about the importance of the inspection and the opportunity to determine if the home was in satisfactory condition to proceed with sale.
Buyer B knew it was a seller's market and we talked extensively about homes being sold 5-10% over asking price. The listing agent then conveyed he had over 10 offers on the property. Buyer B and I talked about including a letter to the sellers (which we did for all the offers I wrote for them) regarding her offer. Since Buyer B was the only party to the contract she suggested it would be better to not include Buyer A in the letter; therefore making it appear as if she were single in hopes of this offer being accepted. Buyer B's contract was accepted.
I provided Buyer B with three different inspection and sewer companies' contact information. Buyer B indicated they were too busy and asked if I could set up the inspection, which I did. I highly stressed she should ask lots of questions at the inspection and to bring a notepad to take lots of notes and to walk the entire property with the inspector. At this time, I could very much tell they were not invested in the inspection process and did not have the time to attend their inspection. I stressed strongly that she should attend the complete inspection and was told by Buyer B that Buyer A would be able to stop by for a short time to meet with the inspector. I attempted to convey to the inspector that I would not be there and that Buyer A would be there and can seem a bit grumpy. The text was accidentally sent to Buyer A and he responded he was "grumpy" because he wanted to make good decisions for his family. I felt terrible about my poor communication in this situation. As a courtesy, the inspector gave the information regarding the inspection to Buyer A.
We had a conference call after the inspection report came in and discussed what the findings were. It was agreed that the home was not updated at all. The concerns were of the sewer tap sinking, smoke detectors not working, missing roof shingles and basement toilet not being properly hooked up. I wrote an Inspection Objection to the sellers requesting various things to be fixed with both Buyer A's and Buyer B's approval.
Post-Closing
3/2015 - I offered to meet with Buyer A and Buyer B to give them insight into rental leases, putting ads on Craigslist, background checks and rental applications. I had a family emergency and was not able to meet. I did send them documents for reference on rentals, applications, and finding a tenant.
Buyer B contacted me after Buyer A was pulling off old paneling from the basement and discovered mold. She asked if the inspector had checked for mold and I let her know there was no written or visual reference indicated by the inspection report. We discussed any recourse they could take to hold the seller accountable. I told them to contact the inspector directly to talk about his inspection first. I explained that we cannot see behind the walls and can only address what the inspector can find and what the sellers disclose to us about the property.
I know this was very devastating for them. I immediately contacted the listing agent to let him know what was found. He said he had no knowledge and was helpful and forwarded a couple of mold mediation companies to confer with. After several conversations with Buyer A and Buyer B, and after their appointments with mold companies and learning the findings from those companies, I gathered all the information from mold invoices and contacted the agent again. He told me that the sellers had no knowledge of mold in the home.
I did assist Buyer B in preparingand submitted on her behalfa letter to the seller to address the mold. I asked Buyer B if they could do some investigating and find out if there was any water damage in the area known by any of the new neighbors. I also suggested calling their insurance company to see if their insurance agent ran a "clue report," to determine if any water claim had been paid on the property. Buyer B received a response back from the seller's attorney offering $5,000. I do not know if they accepted this compensation.
5/2015 - I contacted Buyer B to ask if she wanted help with a quit-claim deed. She indicated to me at closing her desire to put Buyer A on the title. I worked with the title company to prepare the document and sent it to Buyer B for signature/notary and I offered to pick it up and have it recorded with the county. At first she wanted me to help, then indicated she had time to do it herself.
Buyer B contacted me again regarding a letter she received asking for a copy of the warranty deed; I assured her it was a scam.
Buyer A and Buyer B were both great past clients and I enjoyed working with them. I am very sorry they have been having these issues with their investment property. I feel like I have done everything in my power to assist them.
Written by: [redacted] Independent Contractor at PorchLight Real Estate Group