Porsche of Arlington has spoken with the customer and resolved tag issue We agreed to re-imburse the customer for the spare key that she will obtain from a *** dealership located close to her home.We apologize for any issues experienced during the purchase of the vehicle
Thank you for bringing the situation to our attention so we can improve our processes for future customers -Greg P***Porsche of Arlington
The Management of Porsche of Arlington has contacted the customer, *** ***, to address issues raised in complaint A check for approximately $was mailed to the customer for the key purchased from another *** dealership *** of Arlington will not be able to accommodate the customer request for refund of fees or inability to drive the vehicle with expired tags We apologize if there were any issues with obtaining the tags for the vehicle.Greg P***Porsche of Arlington
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
My complaint has not been resolved. The business did not compensate me in any way for the time I could not drive my vehicle due to the expired tags, I asked for a refund of the dealer administrative fee which was tacked onto my purchase invoice in return for them to obtain my tags. The business completely failed to address the issue.Additionally, as requested by the business, I paid out of my own pocket for a replacement key at another [redacted] authorized dealer. I submitted the receipt of payment, as requested, and have gotten absolutely no refund or response from the business after several attempts to contact them.
Regards,
[redacted]
Porsche of Arlington has spoken with the customer and resolved tag issue We agreed to re-imburse the customer for the spare key that she will obtain from a *** dealership located close to her home.We apologize for any issues experienced during the purchase of the vehicle
Thank you for bringing the situation to our attention so we can improve our processes for future customers -Greg P***Porsche of Arlington
The Management of Porsche of Arlington has contacted the customer, *** ***, to address issues raised in complaint A check for approximately $was mailed to the customer for the key purchased from another *** dealership *** of Arlington will not be able to accommodate the customer request for refund of fees or inability to drive the vehicle with expired tags We apologize if there were any issues with obtaining the tags for the vehicle.Greg P***Porsche of Arlington
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
My complaint has not been resolved. The business did not compensate me in any way for the time I could not drive my vehicle due to the expired tags, I asked for a refund of the dealer administrative fee which was tacked onto my purchase invoice in return for them to obtain my tags. The business completely failed to address the issue.Additionally, as requested by the business, I paid out of my own pocket for a replacement key at another [redacted] authorized dealer. I submitted the receipt of payment, as requested, and have gotten absolutely no refund or response from the business after several attempts to contact them.
Regards,
[redacted]