Porshe of Silver Spring

** [redacted] purchased a very low mileage Porsche [redacted] from Porsche of Silver Spring on 7/23/** [redacted] arrived at our dealership with financing already secured and state'"' prior to test drive and throughout the purchasing processTo reiterate, ** [redacted] on his own volition decided to take $122,out of his retirement account to use for the purchase of the PorscheAt no time did anyone from our dealership tell ** [redacted] that we would get him financing on the vehicle after he paid for itAfter ** [redacted] purchased the Porsche he found out from his accountant that he would have to pay taxes on the monies that he took out of his retirement accountHe contacted our sales manager [redacted] after the transaction to see if he could return the vehicle [redacted] checked with our office to see if the Maryland sales tax of $could be stopped and found out that it could not be stopped [redacted] suggested to ** [redacted] that he take the vehicle to [redacted] to see what they would put on the vehicleIt was when [redacted] inspected the vehicle that it was discovered the vehicle had a small area where it appeared that some small amount of paint work had been doneWhen we Maryland inspected the vehicle and performed a Porsche used vehicle certification we did not see the small paintwork in questionWe rigorously inspect all of our Porsche certified pre-owned vehicles for any structural damage and the vehicle that ** [redacted] purchase passed the inspection and met all Porsche required criteriaWhen ** [redacted] asked [redacted] to purchase the vehicle back we had to factor in that now there would be owners in less than miles and that this would make prospective buyers leeryWe gave ** [redacted] $102,for the PorscheHe accepted our offer and on 8/6/** [redacted] gave us a title and we gave him a check for $102,000.$of the monies that ** [redacted] lost was associated with the state of Maryland fees and taxesWe are not in the business of selling vehicles and then buying them back a few weeks later** [redacted] purchased the vehicle on his own volition and we encouraged him to reconsider his decision to sell it back to us.In conclusion, Porsche of Silver Spring never promised ** [redacted] that it would get financing for his purchaseSince we did nothing wrong I cannot agree to the request of refunding ** [redacted] the money that he lost when he sold the [redacted] back to our dealershipI would be more than happy to assist ** [redacted] in a future purchase of any vehicle that [redacted] represents and get him employee pricing

The way that we left it with *** *** was that we would search the various used auto parts websites and try to find a black used working rear cover for his ***We were unable to find a used one but we were able to find a new rear cover from GermanyI have communicated this with *** *** who
is very happyWe will either deliver it to him or he will pick it up

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

**. [redacted] purchased a very low mileage 2013 Porsche [redacted] from Porsche of Silver Spring on 7/23/13. **. [redacted] arrived at our dealership with financing already secured and state'"' prior to test drive and throughout the purchasing process. To reiterate, **. [redacted] on his own volition decided to...

take $122,967.94 out of his retirement account to use for the purchase of the 2012 Porsche. At no time did anyone from our dealership tell **. [redacted] that we would get him financing on the vehicle after he paid for it. After **. [redacted] purchased the Porsche he found out from his accountant that he would have to pay taxes on the monies that he took out of his retirement account. He contacted our sales manager [redacted] after the transaction to see if he could return the vehicle. [redacted] checked with our office to see if the Maryland sales tax of $7000 could be stopped and found out that it could not be stopped. [redacted] suggested to **. [redacted] that he take the vehicle to [redacted] to see what they would put on the vehicle. It was when [redacted] inspected the vehicle that it was discovered the vehicle had a small area where it appeared that some small amount of paint work had been done. When we Maryland inspected the vehicle and performed a Porsche used vehicle certification we did not see the small paintwork in question. We rigorously inspect all of our Porsche certified pre-owned vehicles for any structural damage and the vehicle that **. [redacted] purchase passed the inspection and met all Porsche required criteriaWhen **. [redacted] asked [redacted] to purchase the vehicle back we had to factor in that now there would be 2 owners in less than 6000 miles and that this would make prospective buyers leery. We gave **. [redacted] $102,000 for the Porsche. He accepted our offer and on 8/6/13 **. [redacted] gave us a title and we gave him a check for $102,000.$7500 of the monies that **. [redacted] lost was associated with the state of Maryland fees and taxes. We are not in the business of selling vehicles and then buying them back a few weeks later. **. [redacted] purchased the vehicle on his own volition and we encouraged him to reconsider his decision to sell it back to us.In conclusion, Porsche of Silver Spring never promised **. [redacted] that it would get financing for his purchase. Since we did nothing wrong I cannot agree to the request of refunding **. [redacted] the money that he lost when he sold the [redacted] back to our dealership. I would be more than happy to assist **. [redacted] in a future purchase of any vehicle that [redacted] represents and get him employee pricing.

Review: I brought my [redacted] to the dealership for routine oil service on September 2, 2014. When I returned later that day to pick up my car I noticed that the rear cargo divider was broken. I brought this to the attention of my service advisor who informed me that the divider was not broken by the service mechanic or any other employee at the dealership. I then met with the Sales Manager as well as the dealership's General Manager. They both agreed that the part was, in fact, broken while in for service and that it would either be repaired or replaced at the expense of the dealership. As of today, I have heard nothing from [redacted] Silver Spring in this regard even after a number of conversations with the the Sales Manager, Mr. Michael D[redacted] or the General Manager, Mr. Jim G[redacted].Desired Settlement: Either fix the part that was broken or replace the part.

Business

Response:

The way that we left it with [redacted] was that we would search the various used auto parts websites and try to find a black used working rear cover for his [redacted]. We were unable to find a used one but we were able to find a new rear cover from Germany. I have communicated this with [redacted] who is very happy. We will either deliver it to him or he will pick it up.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased vehicle with Certified Check with Dealer pretense to obtain financing via dealer financing channels. Sequentially discovered repair work had been done to vehicle which was not disclosed to me at time of purchase neither reported via certified [redacted] report, upon discovering non-reported damage and their inability to obtain financing for vehicle I returned vehicle...Paid $125K however dealer would only refund me $104K. I lost $21k on a vehicle I had for only days or so...Desired Settlement: I would like to receive either a full refund of the $21000.00 or a vehicle valued at the number...

Business

Response:

**. [redacted] purchased a very low mileage 2013 Porsche [redacted] from Porsche of Silver Spring on 7/23/13. **. [redacted] arrived at our dealership with financing already secured and state'"' prior to test drive and throughout the purchasing process. To reiterate, **. [redacted] on his own volition decided to take $122,967.94 out of his retirement account to use for the purchase of the 2012 Porsche. At no time did anyone from our dealership tell **. [redacted] that we would get him financing on the vehicle after he paid for it. After **. [redacted] purchased the Porsche he found out from his accountant that he would have to pay taxes on the monies that he took out of his retirement account. He contacted our sales manager [redacted] after the transaction to see if he could return the vehicle. [redacted] checked with our office to see if the Maryland sales tax of $7000 could be stopped and found out that it could not be stopped. [redacted] suggested to **. [redacted] that he take the vehicle to [redacted] to see what they would put on the vehicle. It was when [redacted] inspected the vehicle that it was discovered the vehicle had a small area where it appeared that some small amount of paint work had been done. When we Maryland inspected the vehicle and performed a Porsche used vehicle certification we did not see the small paintwork in question. We rigorously inspect all of our Porsche certified pre-owned vehicles for any structural damage and the vehicle that **. [redacted] purchase passed the inspection and met all Porsche required criteriaWhen **. [redacted] asked [redacted] to purchase the vehicle back we had to factor in that now there would be 2 owners in less than 6000 miles and that this would make prospective buyers leery. We gave **. [redacted] $102,000 for the Porsche. He accepted our offer and on 8/6/13 **. [redacted] gave us a title and we gave him a check for $102,000.$7500 of the monies that **. [redacted] lost was associated with the state of Maryland fees and taxes. We are not in the business of selling vehicles and then buying them back a few weeks later. **. [redacted] purchased the vehicle on his own volition and we encouraged him to reconsider his decision to sell it back to us.In conclusion, Porsche of Silver Spring never promised **. [redacted] that it would get financing for his purchase. Since we did nothing wrong I cannot agree to the request of refunding **. [redacted] the money that he lost when he sold the [redacted] back to our dealership. I would be more than happy to assist **. [redacted] in a future purchase of any vehicle that [redacted] represents and get him employee pricing.