Sent: Friday, June 19, 12:PM To: drteam Subject: complaint response # [redacted] I'm sorry this customer had a bad experienceThis has actually happened a handful of times before, we get a "communication error" on our point of sale machine, so we run the card againWe gladly refund the customers money if for some reason it charges them twiceWith all the technology in the world it still runs through a phone lineThe clerks nor, I, the owner have a way of looking up a transaction immediately after it takes place, if he would have come in and showed us when it had charged him twice we would have given him his money no problemI was informed, by my manager, that this was what the customer was told All my employees have been with me years plus and no one here is the slightest bit dangerous and intimidatingIf the customer will come to the store and ask for me we'll get it fixedAlso if the item he purchased didn't work properly he could have returned it for a full refund.This was really unnecessary Thanks David [redacted] All Pawn
Sent: Friday, June 19, 12:PMTo: drteamSubject: complaint response #***
""> I'm sorry this customer had a bad experienceThis has actually happened a handful of times before, we get a "communication error" on our point of sale machine, so we run the card againWe gladly refund the customers money if for some reason it charges them twiceWith all the technology in the world it still runs through a phone lineThe clerks nor, I, the owner have a way of looking up a transaction immediately after it takes place, if he would have come in and showed us when it had charged him twice we would have given him his money no problemI was informed, by my manager, that this was what the customer was told All my employees have been with me years plus and no one here is the slightest bit dangerous and intimidatingIf the customer will come to the store and ask for me we'll get it fixedAlso if the item he purchased didn't work properly he could have returned it for a full refund.This was really unnecessary Thanks David *** All Pawn
Sent: Friday, June 19, 2015 12:31 PM To: drteam Subject: complaint response #[redacted] I'm sorry this customer had a bad experience. This has actually happened a handful of times before, we get a "communication error" on our point of sale machine, so we run the card again. We...
gladly refund the customers money if for some reason it charges them twice. With all the technology in the world it still runs through a phone line. The clerks nor, I, the owner have a way of looking up a transaction immediately after it takes place, if he would have come in and showed us when it had charged him twice we would have given him his money no problem. I was informed, by my manager, that this was what the customer was told. All my employees have been with me 15 years plus and no one here is the slightest bit dangerous and intimidating. If the customer will come to the store and ask for me we'll get it fixed. Also if the item he purchased didn't work properly he could have returned it for a full refund.This was really unnecessary. Thanks David [redacted] All Pawn 2
Sent: Friday, June 19, 12:PM To: drteam Subject: complaint response # [redacted] I'm sorry this customer had a bad experienceThis has actually happened a handful of times before, we get a "communication error" on our point of sale machine, so we run the card againWe gladly refund the customers money if for some reason it charges them twiceWith all the technology in the world it still runs through a phone lineThe clerks nor, I, the owner have a way of looking up a transaction immediately after it takes place, if he would have come in and showed us when it had charged him twice we would have given him his money no problemI was informed, by my manager, that this was what the customer was told All my employees have been with me years plus and no one here is the slightest bit dangerous and intimidatingIf the customer will come to the store and ask for me we'll get it fixedAlso if the item he purchased didn't work properly he could have returned it for a full refund.This was really unnecessary Thanks David [redacted] All Pawn
Sent: Friday, June 19, 12:PMTo: drteamSubject: complaint response #***
""> I'm sorry this customer had a bad experienceThis has actually happened a handful of times before, we get a "communication error" on our point of sale machine, so we run the card againWe gladly refund the customers money if for some reason it charges them twiceWith all the technology in the world it still runs through a phone lineThe clerks nor, I, the owner have a way of looking up a transaction immediately after it takes place, if he would have come in and showed us when it had charged him twice we would have given him his money no problemI was informed, by my manager, that this was what the customer was told All my employees have been with me years plus and no one here is the slightest bit dangerous and intimidatingIf the customer will come to the store and ask for me we'll get it fixedAlso if the item he purchased didn't work properly he could have returned it for a full refund.This was really unnecessary Thanks David *** All Pawn
Sent: Friday, June 19, 2015 12:31 PM To: drteam Subject: complaint response #[redacted] I'm sorry this customer had a bad experience. This has actually happened a handful of times before, we get a "communication error" on our point of sale machine, so we run the card again. We...
gladly refund the customers money if for some reason it charges them twice. With all the technology in the world it still runs through a phone line. The clerks nor, I, the owner have a way of looking up a transaction immediately after it takes place, if he would have come in and showed us when it had charged him twice we would have given him his money no problem. I was informed, by my manager, that this was what the customer was told. All my employees have been with me 15 years plus and no one here is the slightest bit dangerous and intimidating. If the customer will come to the store and ask for me we'll get it fixed. Also if the item he purchased didn't work properly he could have returned it for a full refund.This was really unnecessary. Thanks David [redacted] All Pawn 2