Port Clinton Audiology

Case [redacted] *** This account was not canceled, we are unsure of who this customer spoke withWe want to resovle his concern and apologize for the issues with setupWe can cancel account and get the cart picked upThank you,Updike Industries

Revdex.com Case # [redacted] - Updike Industries, Inc.Updike Industries, Incwas concerned when the Revdex.com notified us regarding a customer's dissatisfaction with our companyUpdike Industries has been in business for 40+ years and strives to provide customers with the best possible service When service issues are brought to our attention, we address the situation accordingly to correct the problem Our goal is to work with the customer and resolve any service concerns to create a better working relationshipWe have confirmed that the concern on October 21st has been resolvedThe cart has been picked up, the billing has been stopped, and the customer will receive a refund for the depositWe apologize for the inconvenience that was caused and will work diligently to prevent this type of situation in the future.Sincerely, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There has been no pick up on the container since sometime in when the service was cancelled They stopped picking up but did not stop the billing in their system The poor record keeping of Updike Industries does not commit us to owing them anything For at least the past two years, the container has been sitting at the edge of our woods Their "pick up" could not have occurred at that location When I explained this to Kevin he said he'd come out and take pictures but that has not happened I, however, do have date stamped pictures showing the location of the containerI also have neighbors who will attest to the fact that the container has been sitting at that location and for how long The best proof of what I'm saying is - why would Updike allow us to accrue a balance of $ [redacted] if they were giving us weekly pickups? The driver "saying" he picked up does not mean anything at all I was told by [redacted] that their trucks have [redacted] records and that she would check them and get back to me That, of course, didn't happen I'd love to see those, unless that have been tampered with like the account recordsI also would like to see the signed receipts from the certified letters I have requested those but have not received them! My complaint is one of many, many, just like it on ***, the Revdex.com website and other google rating sites Does Kevin N [redacted] really expect us to believe that they're right and everyone else is wrong? The complaints speak for themselves If they don't pick up the container and pay us for the storage of their container, we will either take them to court to have it removed OR use the container for a burn container We haven't decided yet Perhaps I could sell it to another trash company? I will be looking into ways to get rid of it since Updike doesn't have it together Regards, [redacted]

Updike Industries has been in business for 40+ years and strives to provide customers with the best possible service When service issues are brought to our attention, we address the situation accordingly to correct the problem Our goal is to work with the customer and resolve any service concerns to create a better working relationshipWe received the email today regarding [redacted] account and were concerned that she has not reached out to us before this problem escalated.We received an email notification through our website from Ms [redacted] on Wednesday, December 09, at 12:PM which is below.from => [redacted] Message => I ran into some financial issues the last couple monthsGrandmother passed away and we had to have dogs put to restBeing on a fixed income with disability, I was not prepared for these circumstancesI will be making a large payment online when my check comes in on or around Dec 28thI'm hoping to pay the account balance in fullSorry for all the trouble with thisThank you, [redacted] Service address: [redacted] We received a payment of $on 1/and a payment of $on 3/We received correspondence in April regarding canceling the account but invoices are still open dated back to DecemberWe are willing to work with the customer to settle the account and pick up the containerThe total balance on the account as of today 08/01/is $The balance through April is $When the check is received for $the account can be canceled and the container will be picked within a two week period We require payment in full through the agreed upon amount before picking up the container.Please let me know what we can do on our end to rectify the situation as quickly as possible

Customer Account is set up for Automatic payment all we show the customer owes is $ [redacted] for February's billingThe March Billing will be posted today for an another $**The container is scheduled to be serviced tomorrow If there is ever any issues with missed pick up we ask that the customer calls in in real time and speaks with our Customer service manager to allow for corrective action to be taken immediately If there were statements sent out showing payment issues since the automatic payment was set up it would have been due to a system glitch having the payments posted after invoices or statements had been created We do apologize for any inconvenience this may have caused a credit has been issued to their account for two months service (***)Accounts Receivable manager has reached out again today to clear up the issues with Mr [redacted] We have again had to leave a messageIf there is a better number they would like used please let us knowPlease give me a call if there are any additional questions.Kevin N***

Mr [redacted] Account is in a status of closed paid in full I am not sure why a statement was generated but the account is paid and in good status there was nothing reported to the credit companies as there was nothing to report It seems to have been a computer Glitch which triggered this statement in error We do apologize for any undue stress this caused Thank you for giving me a chance to respond to this question

Revdex.com Serving Central VirginiaMoorefield Park Drive, Suite 3000Richmond, VA 23236November 23, 2015Updike Industries, Incwas concerned when the Revdex.com notified us regarding [redacted] ' dissatisfaction with our companyUpdike Industries has been in business for 40+ years and strives to provide customers with the best possible service When service issues are brought to our attention, we address the situation accordingly to correct the problem Our goal is to work with the customer and resolve any service concerns to create a better working relationshipWe have confirmed that the concern on 11/23/has been resolvedThe account was active per the records we received through the purchase of another waste hauling companyWe would have resolved the matter sooner if the customer notified usPer our records we were not notified until 11/04/The account has been canceledWe apologize for the inconvenience that was caused and will work diligently to prevent this type of situation in the future.Sincerely,Kevin N***Office ManagerUpdike Industries

I am very sorry for the confusion we have changed our recycling routes from Wednesday pick up to Friday Pick up Driver will collect all recycling tomorrow and every Friday moving forward

[A default letter
is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** *** ***

The business is refunding the $** as a good faith gesture for the trouble the customer has gone through and this will go out middle of next week

This Account has been closed and a refund of the $** has been processed and should be completed by management and sent to Mrs*** soon We do apologize for the delay all refunds must be verified prior to release

Dear Walin Atkisson,I apologize for the delayed response. I was giving Updike Industries time to fulfill the commitment they had made.Updike Industries called me on Thursday 4/and indicated that My account has been closed and a $* balance statement would be emailed to me on Monday 4/(She indicated that they could not send it that day because their email system was down.) A refund of $** would be mailed to me for the deposit I paid on the trash container.3. The trash container would be removed from my property on Monday 4/23.As of today, I have received the refund check for the trash container and the container was finally removed from my property on 4/26. I have not yet received a $balance statement indicating my account was closed.Thank you,*** ***
*** *** *** **
*** ** ***
***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

We have spoken with Mrs*** and have apologized for any inconvenienceWe willingly worked with her on providing seasonal service at her homeWe apologize for the service issues experiencedWe did provide credit to the customer for the service disruptionWe will cancel the account to close
this customer’s account per her requestWe strive to provide exceptional customer serviceWe apologize for the dissatisfaction of this customer and certainly hope that we have fixed the issue

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Updike Industries Inc regarding complaint ID
***
Regards,
*** ***

Audrey called from the business stated that a refund will be issued in the about of $[redacted] in check. The check will be mailed to the address that was provided when the complaint was filed.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There has been no pick up on the container since sometime in 2013 when the service was cancelled.  They stopped picking up but did not stop the billing in their system.  The poor record keeping of Updike Industries does not commit us to owing them anything.  For at least the past two years, the container has been sitting at the edge of our woods.  Their "pick up" could not have occurred at that location.  When I explained this to Kevin he said he'd come out and take pictures but that has not happened.  I, however, do have date stamped pictures showing the location of the container. I also have neighbors who will attest to the fact that the container has been sitting at that location and for how long.   The best proof of what I'm saying is - why would Updike allow us to accrue a balance of $[redacted] if they were giving us weekly pickups? The driver "saying" he picked up does not mean anything at all.  I was told by [redacted] that their trucks have [redacted] records and that she would check them and get back to me.  That, of course, didn't happen.  I'd love to see those, unless that have been tampered with like the account records. I also would like to see the signed receipts from the certified letters.  I have requested those but have not received them!  My complaint is one of many, many, just like it on [redacted], the Revdex.com website and other google rating sites.  Does Kevin N[redacted] really expect us to believe that they're right and everyone else is wrong?  The complaints speak for themselves.  If they don't pick up the container and pay us for the storage of their container, we will either take them to court to have it removed OR use the container for a burn container.  We haven't decided yet.  Perhaps I could sell it to another trash company?  I will be looking into ways to get rid of it since Updike doesn't have it together.
Regards,
[redacted]