Port Jefferson Ferry

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is clear that someone within the company is inflating the situation to make me look like the bad person and not accepting responsibility for what happenedNot once was profanity used, I attempted to show proof of payment for the ferry trip on board which they refused I asked to speak to a manager and/or obtain the contact information which was refused as wellThere was no scene made as we simply discussed the matter, no one raised their voicesI am not looking for something for free but I should not have to spend all my time doing something that was not a fault of my own as well as having to accept horrible customer service The [redacted] informed me that this happens often, this is a broken system which the company should correct No one should have to deal with this along with the horrible customer serviceWhen you read through the online reviews, including ***, I am not the only person that had to deal with this and I am not the only person who had to deal with poor customer service I left a message for *** on [redacted] , December ** at [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Port Jefferson Ferry regarding complaint ID ***, however my complaint has NOT been resolved because:
They sent me short email that included completely incorrect information. They did not apologize for anything that happened to me. I would like a response addressing my concernsThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

ATT: Mediator *** ***: Attached please find our e-mail response dated December *, from *** *** ***., *** ***In said e-mail we advise *** *** of our policy regarding corrections to existing reservations handled by our *** ***, ** officeWe are
currently waiting to hear from *** ***' bank regarding his disputed payment and we are more than willing to refund him $(one way trip for vehicle and driver)We will deny the second trip as he had already taken the trip prior to the November ** incidentUpper management of the Ferry Cohas spoken to both the *** of the *** *** and *** *** ***to discuss ways in which we can better treat customers who are having difficulties with reservationsWe strive to make our customers have an enjoyable Ferry experienceIf you need to discuss this complaint or resolution further, please do not hesitate to contact meSincerely, *** *** *** Port Jeff Ferry *** ** *** *** *** ** *** ###-###-#### *** ###-###-#### (Fax)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It is clear that someone within the company is inflating the situation to make me look like the bad person and not accepting responsibility for what happened. Not once was profanity used, I attempted to show proof of payment for the ferry trip on board which they refused.  I asked to speak to a manager and/or obtain the contact information which was refused as well. There was no scene made as we simply discussed the matter, no one raised their voices. I am not looking for something for free but I should not have to spend all my time doing something that was not a fault of my own as well as having to accept horrible customer service.  The [redacted] informed me that this happens often, this is a broken system which the company should correct.  No one should have to deal with this along with the horrible customer service. When you read through the online reviews, including [redacted], I am not the only person that had to deal with this and I am not the only person who had to deal with poor customer service.  I left a message for [redacted] on [redacted], December ** at [redacted].   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are willing to refund the one way fare of $56.00.  We provided a service and he paid for it now he wants it for free after verbally abusing our [redacted] and [redacted].  If he had simply followed their instructions, this all could have been resolved and avoided. Our staff followed protocol, advised him how to resolve the issue, he used profanity towards our staff making a scene on board creating a potentially threatening atmosphere.   [redacted] has already decided the outcome by disputing both charges as we have not received payment for this trip.  I have reached out and called [redacted] and am awaiting his reply.

Review: On November **, 2014 at appriximately [redacted] I called to make reservations for a [redacted] ferry in November **. My card was taken and charged via the phone. When I arrived for the ferry, [redacted]. at the counter said that I did not have a reservation. When I explained the situation and even showed her the charge on my phone she didn't even care and said I had to pay and deal with the office. I asked to speak to a manager and she did not appear to be happy about that. She then passed me off to [redacted], a [redacted], who said I needed to pay. I explained the situation again and she jumped in and said that it happens all the time and I needed to deal with the office. I had no problem paying again I just asked that she write on the receipt that I did not have a reservation so that I had something in writing as opposed to the pre-stamped piece of paper that they give everyone. She refused and said that it was not something she was willing to do and I was not being reasonable. I think asking for it in writing is completely reasonable and I am also shocked that she admitted that this happens a lot. [redacted] said I needed to pay or they were calling the cops. All mind you while I am handicapped and slowly had to stand in line waiting the time to even get the chance to see someone. [redacted] gave extremely poor service and didn't seem to care at all, no one cared to even attempt to resolve the issue but just get their money again. I have disputed both charges now on my credit card but would like someone to call me as I ride the ferry a lot, as can be seen by pulling up my name. [redacted] needs to have appropriate coaching on customer service and if this issue happens a lot it needs to be corrected. I will much rather spend my money on gas moving forward to drive to and from ** to ** then give my hard earned money to someone that gives exceptionally poor service.Desired Settlement: A phone call, not charged for the trip and for [redacted] and [redacted] to receive coaching on appropriate customer service. I am the customer and pay my hard earned money. For this to also happen to others is very disappointing.

Business

Response:

ATT: Mediator [redacted]: Attached please find our e-mail response dated December *, 2014 from [redacted]., [redacted]. In said e-mail we advise [redacted] of our policy regarding corrections to existing reservations handled by our [redacted], ** office. We are currently waiting to hear from [redacted]' bank regarding his disputed payment and we are more than willing to refund him $56.00 (one way trip for vehicle and driver). We will deny the second trip as he had already taken the trip prior to the November ** incident. Upper management of the Ferry Co. has spoken to both the [redacted] of the [redacted] and [redacted]. to discuss ways in which we can better treat customers who are having difficulties with reservations. We strive to make our customers have an enjoyable Ferry experience. If you need to discuss this complaint or resolution further, please do not hesitate to contact me. Sincerely, [redacted] Port Jeff Ferry [redacted] ###-###-#### [redacted] ###-###-#### (Fax)

Consumer

Response:

At this time, I have been contacted directly by Port Jefferson Ferry regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They sent me 1 short email that included completely incorrect information. They did not apologize for anything that happened to me. I would like a response addressing my concerns. Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are willing to refund the one way fare of $56.00. We provided a service and he paid for it now he wants it for free after verbally abusing our [redacted] and [redacted]. If he had simply followed their instructions, this all could have been resolved and avoided. Our staff followed protocol, advised him how to resolve the issue, he used profanity towards our staff making a scene on board creating a potentially threatening atmosphere. [redacted] has already decided the outcome by disputing both charges as we have not received payment for this trip. I have reached out and called [redacted] and am awaiting his reply.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is clear that someone within the company is inflating the situation to make me look like the bad person and not accepting responsibility for what happened. Not once was profanity used, I attempted to show proof of payment for the ferry trip on board which they refused. I asked to speak to a manager and/or obtain the contact information which was refused as well. There was no scene made as we simply discussed the matter, no one raised their voices. I am not looking for something for free but I should not have to spend all my time doing something that was not a fault of my own as well as having to accept horrible customer service. The [redacted] informed me that this happens often, this is a broken system which the company should correct. No one should have to deal with this along with the horrible customer service. When you read through the online reviews, including [redacted], I am not the only person that had to deal with this and I am not the only person who had to deal with poor customer service. I left a message for [redacted] on [redacted], December ** at [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,