We at PortableHookahs.com offer a complete explanation for every device as well as articles showing the difference between a conduction and convection vaporizers [redacted] had purchased an Atmos Junior without reading about it that it was a conduction vaporizerOnce she received it she did not understand how to use it so we had an Atmos rep (Atmos manufacturer) reach out directly to the customer for trainingOnce the customer used and tested the device, she decided this device was not what she wantedShe claimed it did not work but Atmos has all emails stating the device was functioning properlyShe was just not happy with itWe explained that we cannot take returns of a used device because there are chamber as well as mouthpieces with the kit that cannot be shipped back or resold as it would be a health violationWe offered to resend a free replacement chamber or battery in case she felt something did not workShe denied this courtesy o ffer and hung up the phoneWe then emailed her that we will send her a convection vaporizer pen for free just to earn her satisfactionShe also did not want thisBased on our policy and courtesy efforts, we did everything in our power to resolve the issueThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because There is a lot of untruth in what they submittedI can send the emails sent and receivedThe coil was blackened and never worked, something I documented for them but they keep assuming I don't know what I'm doingThe manufacturer stated clearly that they are selling something that doesn't work for what is stated in their websiteI researched extensively before and after purchasing this productPortable Hookahs and the manufacturer are selling cheap knock off Chinese vaporizers that Atmos threw their label onI never hung up on anyone because I never spoke to them on the phoneI made sure to document all conversations through emailThey sold a broken product, suppressed my review when I wrote it, and have tried to suppress anyone who tells the truth about them on other websitesThey offered me a cheap $replacement after I filed with Revdex.com$isn't sufficient for a $productI can send my documentation, if required In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThere is a lot of untruth in what they submittedI can send the emails sent and receivedThe coil was blackened and never worked, something I documented for them but they keep assuming I don't know what I'm doingThe manufacturer stated clearly that they are selling something that doesn't work for what is stated in their websiteI researched extensively before and after purchasing this productPortable Hookahs and the manufacturer are selling cheap knock off Chinese vaporizers that Atmos threw their label onI never hung up on anyone because I never spoke to them on the phoneI made sure to document all conversations through emailThey sold a broken product, suppressed my review when I wrote it, and have tried to suppress anyone who tells the truth about them on other websitesThey offered me a cheap $replacement after I filed with Revdex.com$isn't sufficient for a $productI can send my documentation, if required.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We
at PortableHookahs.com offer a complete explanation for every device as well as articles showing the difference between a conduction and convection vaporizers*** had purchased an Atmos Junior without reading about it that it was a conduction vaporizerOnce she received it she did not understand how to use it so we had an Atmos rep (Atmos manufacturer) reach out directly to the customer for trainingOnce the customer used and tested the device, she decided this device was not what she wantedShe claimed it did not work but Atmos has all emails stating the device was functioning properlyShe was just not happy with itWe explained that we cannot take returns of a used device because there are chamber as well as mouthpieces with the kit that cannot be shipped back or resold as it would be a health violationWe offered to resend a free replacement chamber or battery in case she felt something did not workShe denied this courtesy o ffer and hung up the phoneWe then emailed her that we will send her a convection vaporizer pen for free just to earn her satisfactionShe also did not want thisBased on our policy and courtesy efforts, we did everything in our power to resolve the issueThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
There is a lot of untruth in what they submitted. I can send the emails sent and received. The coil was blackened and never worked, something I documented for them but they keep assuming I don't know what I'm doing. The manufacturer stated clearly that they are selling something that doesn't work for what is stated in their website. I researched extensively before and after purchasing this product. Portable Hookahs and the manufacturer are selling cheap knock off Chinese vaporizers that Atmos threw their label on. I never hung up on anyone because I never spoke to them on the phone. I made sure to document all conversations through email. They sold a broken product, suppressed my review when I wrote it, and have tried to suppress anyone who tells the truth about them on other websites. They offered me a cheap $20 replacement after I filed with Revdex.com. $20 isn't sufficient for a $140 product. I can send my documentation, if required.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We at PortableHookahs.com offer a complete explanation for every device as well as articles showing the difference between a conduction and convection...
vaporizers. [redacted] had purchased an Atmos Junior without reading about it that it was a conduction vaporizer. Once she received it she did not understand how to use it so we had an Atmos rep (Atmos manufacturer) reach out directly to the customer for training. Once the customer used and tested the device, she decided this device was not what she wanted. She claimed it did not work but Atmos has all emails stating the device was functioning properly. She was just not happy with it. We explained that we cannot take returns of a used device because there are chamber as well as mouthpieces with the kit that cannot be shipped back or resold as it would be a health violation. We offered to resend a free replacement chamber or battery in case she felt something did not work. She denied this courtesy o ffer and hung up the phone. We then emailed her that we will send her a convection vaporizer pen for free just to earn her satisfaction. She also did not want this. Based on our policy and courtesy efforts, we did everything in our power to resolve the issue. Thank you.
We at PortableHookahs.com offer a complete explanation for every device as well as articles showing the difference between a conduction and convection vaporizers [redacted] had purchased an Atmos Junior without reading about it that it was a conduction vaporizerOnce she received it she did not understand how to use it so we had an Atmos rep (Atmos manufacturer) reach out directly to the customer for trainingOnce the customer used and tested the device, she decided this device was not what she wantedShe claimed it did not work but Atmos has all emails stating the device was functioning properlyShe was just not happy with itWe explained that we cannot take returns of a used device because there are chamber as well as mouthpieces with the kit that cannot be shipped back or resold as it would be a health violationWe offered to resend a free replacement chamber or battery in case she felt something did not workShe denied this courtesy o ffer and hung up the phoneWe then emailed her that we will send her a convection vaporizer pen for free just to earn her satisfactionShe also did not want thisBased on our policy and courtesy efforts, we did everything in our power to resolve the issueThank you
Revdex.com:At this time, I have not been contacted by PortableHookahs.com regarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because There is a lot of untruth in what they submittedI can send the emails sent and receivedThe coil was blackened and never worked, something I documented for them but they keep assuming I don't know what I'm doingThe manufacturer stated clearly that they are selling something that doesn't work for what is stated in their websiteI researched extensively before and after purchasing this productPortable Hookahs and the manufacturer are selling cheap knock off Chinese vaporizers that Atmos threw their label onI never hung up on anyone because I never spoke to them on the phoneI made sure to document all conversations through emailThey sold a broken product, suppressed my review when I wrote it, and have tried to suppress anyone who tells the truth about them on other websitesThey offered me a cheap $replacement after I filed with Revdex.com$isn't sufficient for a $productI can send my documentation, if required In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThere is a lot of untruth in what they submittedI can send the emails sent and receivedThe coil was blackened and never worked, something I documented for them but they keep assuming I don't know what I'm doingThe manufacturer stated clearly that they are selling something that doesn't work for what is stated in their websiteI researched extensively before and after purchasing this productPortable Hookahs and the manufacturer are selling cheap knock off Chinese vaporizers that Atmos threw their label onI never hung up on anyone because I never spoke to them on the phoneI made sure to document all conversations through emailThey sold a broken product, suppressed my review when I wrote it, and have tried to suppress anyone who tells the truth about them on other websitesThey offered me a cheap $replacement after I filed with Revdex.com$isn't sufficient for a $productI can send my documentation, if required.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We
at PortableHookahs.com offer a complete explanation for every device as well as articles showing the difference between a conduction and convection vaporizers*** had purchased an Atmos Junior without reading about it that it was a conduction vaporizerOnce she received it she did not understand how to use it so we had an Atmos rep (Atmos manufacturer) reach out directly to the customer for trainingOnce the customer used and tested the device, she decided this device was not what she wantedShe claimed it did not work but Atmos has all emails stating the device was functioning properlyShe was just not happy with itWe explained that we cannot take returns of a used device because there are chamber as well as mouthpieces with the kit that cannot be shipped back or resold as it would be a health violationWe offered to resend a free replacement chamber or battery in case she felt something did not workShe denied this courtesy o ffer and hung up the phoneWe then emailed her that we will send her a convection vaporizer pen for free just to earn her satisfactionShe also did not want thisBased on our policy and courtesy efforts, we did everything in our power to resolve the issueThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
There is a lot of untruth in what they submitted. I can send the emails sent and received. The coil was blackened and never worked, something I documented for them but they keep assuming I don't know what I'm doing. The manufacturer stated clearly that they are selling something that doesn't work for what is stated in their website. I researched extensively before and after purchasing this product. Portable Hookahs and the manufacturer are selling cheap knock off Chinese vaporizers that Atmos threw their label on. I never hung up on anyone because I never spoke to them on the phone. I made sure to document all conversations through email. They sold a broken product, suppressed my review when I wrote it, and have tried to suppress anyone who tells the truth about them on other websites. They offered me a cheap $20 replacement after I filed with Revdex.com. $20 isn't sufficient for a $140 product. I can send my documentation, if required.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We at PortableHookahs.com offer a complete explanation for every device as well as articles showing the difference between a conduction and convection...
vaporizers. [redacted] had purchased an Atmos Junior without reading about it that it was a conduction vaporizer. Once she received it she did not understand how to use it so we had an Atmos rep (Atmos manufacturer) reach out directly to the customer for training. Once the customer used and tested the device, she decided this device was not what she wanted. She claimed it did not work but Atmos has all emails stating the device was functioning properly. She was just not happy with it. We explained that we cannot take returns of a used device because there are chamber as well as mouthpieces with the kit that cannot be shipped back or resold as it would be a health violation. We offered to resend a free replacement chamber or battery in case she felt something did not work. She denied this courtesy o ffer and hung up the phone. We then emailed her that we will send her a convection vaporizer pen for free just to earn her satisfaction. She also did not want this. Based on our policy and courtesy efforts, we did everything in our power to resolve the issue. Thank you.
Revdex.com:At this time, I have not been contacted by PortableHookahs.com regarding complaint ID [redacted].Sincerely,[redacted]