Porter Airlines

Recently put in a reservation to make a trip to Toronto for a hockey tourney. Been to the same one in Montreal for years.

Had to give one star only because I couldn't give NO stars.

We decided to use Porter for price and landing directly in Toronto. However, I've since herniated two disks and cannot make the flight, still a month out, and probably not play hockey for many months. Willing to provide MRI scans and doctor's notes to verify. Nothing. Simply SOL. I understand I got the basic fare, had no baggage, but there has to be SOME exceptions.

Nice customer service there Porter ... will NEVER use or recommend this airline.

I had a flight scheduled from Halifax to Montreal on May 4. I was flying to Halifax from London. I am an American citizen. Prior to my departure Canada closed its borders to American citizens, so I was forced to cancel my flight. Porter Airlines has offered credit and not a refund. Credit is unreasonable as I will not reasonably using it any time soon. As the cancellation was due to extraordinary circumstances I would hope for a refund in good faith. I have contacted Porter directly, as well as ***. Both said refund policy was the responsibility of the other. I have called, sent emails, and filed Revdex.com complaints against ***. I have gone above and beyond trying to resolve this and Porter Airlines seems uninterested in even talking to me. I'd like my refund, please. My itinerary number is XXXXXXXXXXXXXX, my ticket number is XXXXXXXXXXXXX, and my booking ID is ***. Please refund my ticket!

Flight delays going from Windsor to Montreal and the return. They offered no compensation and no apologies. ***, they often seem to cancel flights if they are not full enough and say there is a technical problem but do not say what it is. The crew says it's very common. I will never fly this airline again.

As a result of the delay to fight PD*** out of YSB to YTZ on Nov 8 2019, we missed out connecting PD*** to EWR. In turn there were no available seats to EWR until Sunday Nov 10, 2019, which was unacceptable as we were to return to YSB on Monday Nov 11, 2019. As a result of delays, missed connections and cancellations on Porters part, the hotel cancellation reimbursement was denied. I have spoken to Porter, my travel company and insurance.The reason Porter has provided for the delay of the flight is not an eligible reason through my coverage. I am now at a loss of for a hotel room that I am not able to use due to Porters *** and inability to provide me with a way to arrive into Newark on Friday Nov 8, 2019. No alternate options were provide, as an example using another carrier or alternate connecting flights. I have also incurred caregiver costs for my 3 children that I was required to pay. In is worth noting that while I was checking in the day prior to departure, all seats were showing as available on the plane.
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I have contacted Porter requesting what unexpected maintenance needed to occur on flight PD*** Friday November 8 2019, which caused a 4 hour delay. I also requested for the number of passengers on that flight. This is not the first time Porter cancels the morning flight. This matter caused undue hardship on myself and my family equally financially, emotionally and mentally. While I should have been traveling, I was at home trying to figure out what was going on for over 7 hours. Given that I was only notified the flight issue the day of travel, I no longer qualified for reimbursement for my hotel and other charges. Porter's reason for the delay is an eligible reason for trip interruption insurance. No further options were provided to me in order to get to my destination. I have now been charged for services not rendered. Porter needs to take ownership of the undue hardship this has caused by delaying flight PD*** without justification and in turn causing the missed connection. According to the *** Passenger Protection Regulations, ***lines will be required to follow the obligations set out in the regulations as soon as they come into force and could be subject to administrative monetary penalties per incident for non-compliance. To ensure robust passenger protection, the regulations apply to all flights to, from, and within Canada. This includes connecting flights. No alternate travel arrangements were done. Flying *** out of Sudbury was not offered. Alternate connecting flights were not offered.

Our flight PD 727 was set to take off from YTZ and land in IAD on 7/21 at 7 PM. Our flight was delayed at least twice and finally departed after 6 PM. We started our decent into the Dulles airport and due to storms were routed from Dulles all the way back to Toronto. We didn't land at a nearby airport (BWI, DCA or any surrounding one), but fully mid air turned around and flew back into Billy Bishop. Our flight was marked as cancelled and we were randomly re-assigned a new flight that was DAYS after our initial departure. I spoke with customer service at the airport and they told me there was nothing they could do to get us on the quickest flight. The representative went on to say that since our flight was not of their most expensive line of seats that we weren't viewed as important as other clients on the flight who were able to depart today. They offered us no assistance in finding lodging or even trying to acclimate needs due to work restrictions and need for care of our farm at home. The representative merely said those issues weren't his and told me there was nothing we could do to get home sooner. I missed a day's worth of work, had to hire an emergency farm care tech let alone the stress on my family including my 2 year old. We had to book new tickets with *** to try to get out the following day (7/22) and were unable to get anything more than a flight credit from Porter for the tickets we aren't using.

I cancelled one booking and made another. Single person flying.

I submitted a refund online. Found out at gate that two tickets booked. Agent cancelled and now airlines won't give me a refund.
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I booked a flight from Toronto Billy Bishop Airport to Newark Airport for March 10, 9:40 PM (Flight ***, Confirmation number ***). The flight was delayed initially to 10:45 PM. I arrived at the airport at 9:30 PM to check in and then receive an email saying the flight is cancelled and I have been moved to the next available flight. The flight I have been moved is the next day at 3 pm (almost 15 hours after the my booking). So now I drove all the way from London to Toronto (3 hour drive) and then before the flight takes off by almost 40 mins. I told them my concern that now I will miss a full day of work and I have no where to stay. I was told this is "uncontrolled" cancellation and they are not responsible for any compensation that should atleast cover my hotel stay and rebooking to another earlier flight. They are saying it is due to Newark calling out for a "GDP (Ground delay program)". I checked online and couldnt see anything stating such a thing but took their word for it. I have never dealt with an airlines that would cancel a flight and not provide accommodation to its customers.

They kept insisting that the earliest available flight was 3 pm the next day even when I showed them that I am able to go on THEIR website and find a seat on a flight at 9 am. I did fill in all my information and reached the final step (payment). They would consistently refuse and tell me it is full. Then why do I have the ability to book one. I figured it is because that flight is more expensive that the flight I booked and they didnt want to get me on a flight more expensive than what I paid.

In conclusion, my flight was cancelled 30mins before departure. I was not given any type of accommodation, no solution other than go find a place to stay and come tomorrow at 3 pm which would cause me to miss a whole day of work. I had to book a hotel and buy a new ticket with another airline which cost me (110 CAD for a one night hotel and 260 CAD for the new ticket). They said they would refund me for the ticket I bought with them but then told me I have follow up with the agency I booked through (***.com). I call ***.com and they tell me that the airline (Porter) doesnt show that they issued you a refund even though the representative at the airport clearly confirmed that he cannot issue one but told me he left a note on my ticket that I should get a full refund.

At this point I really dont know what to do, a trip that initially cost me 90$ ended up costing me upwards of 400$. This is also ignoring the fact that I only got to sleep 3 hours to catch my flight at 6:30 AM. Also this all happened with my colleague who was flying with me so he can serve as a witness.

Airline refused us to board, even though we were ready and able to board. Understaffing left an excessive amount of time for check in, the flight check in cut off was missed by four minutes. Was not provided correct information regarding the possibility of stand by tickets. Employee made assurances that were false simply to placate us. Other customer service agents very rude and unhelpful. Company does not honour it's customer service policies or practices. Refused to provide any kind of refund or compensation. Attempted to rectify the issue with telephone customer service. Made to wait on hold over an hour. Was told that a supervisor would contact us within 24 hrs, company did not honour that. When we attempted to reach a supervisor, was on hold again for over an hour. Supervisor, when available, refused to listen, spoke over us, was extremely rude and unhelpful, and hung up on us. This company does not honour it's policies, has very little regard for it's customers, indiscriminately makes false and misleading promises and statements, and does not carry any responsibility of accountability for itself.

On August 3 2018, I was booked to fly out at 12:10pm from Newark airport with Porter Airlines to Toronto Canada. But my flight did not depart until after 9pm. Upon arriving to the airport my flight was delayed an hour. We boarded after 1:30pm to sit in the plane for over an hour, we were brought back to the gates to wait at the airport for another couple hours. Boarded back on the plane around 5:30pm just to sit there over 3 hours ***, I had no choice but to sit there because I was told we were no longer at the gate. I was on the phone with *** 3rd party I booked with the whole duration on hold as they tried to contact a Porter Airlines representative. I do not feel Porter Airlines even tried to assist in accommodating my situation, when speaking to their Representative and Supervisor *** today they did not offer any type of incentive for my lost time, money, and distress. All I was told is to email a complaint online that can take up to 15 days for a response. Porter Airlines had fuel issues, small plane , aircraft issues, flight attendants who were unable to tell us what was going on. Very poor customer service in assisting the needs of a new customer. They have refused to refund my outbound flight knowing that I lost my day, I was visiting Toronto for the first time and it was bad experience due to Porter Airlines.

This is my first, and may be the last trip I plan with Porter. We paid $660.00 for a round-trip from Windsor to Montreal with a stop in Toronto both ways.

Our flight back from Montreal began at 10am, landed in Toronto for 11, with a 2-hour layover, however our flight to Windsor was cancelled (crew-related). We were unfortunate to be booked until the next morning, meanwhile, others we were flying back with, were able to get on a later flight (which was delayed for 2-hours).

Since our flight was the next morning (Monday) both of us needed to be home for work. The Porter rep at the lounge was only able to offer two suggestions: either we stay, be compensated for meals and hotel, or drive home (4 hour drive) and be compensated for that. All in the meantime, we get a partial credit for our flight along with a $100 voucher for each. We opted to drive home, as we needed to for work, as Porter would not cover loss-wages.

It's yet to be confirmed if I will be compensated my car rental and gas, but what's laughable is with a $660 total bill for a round trip, they refunded me only $23 (including 2 $100 travel vouchers), which isn't even half the cost of gas it took for me to get home via car.

Given the experience I, many of my friends and from multiple reviews online, the likelihood of me using this voucher if very slim, so it's essentially a write-off to them. Also, looking at reviews, it seems that Porter has a bevy of crew-related issues that result to cancelled flights, which seems very, very suspicious.

Ultimately, all I want for any of these customers who have experienced the same issues with Porter is to receive fair-compensation, because a 3% refund while missing 25% of the flight, and needing to find another mean home, is not reasonable at all.

*Also, if you try to contact Porter via phone, be prepared to wait 1+ hour to speak to anyone.

I have had more than enough of Porter and unless there are substantial efforts to correct the current situation, I will never go on another flight with them ***.

I have made a mistake in the dates for a round-trip flight from Montreal to New York (and that's on me), however what's unacceptable is that changing dates would cost more than the actual flight price, even after applying their laughable "credit". Not only that, canceling the flight would end up with me being charged instead of given a reimbursement/rebate! I understand the need to apply minimal fees in this kind of situation, but they should be next to none considering I've booked this flight over two months in advance.

This isn't the first time Porter has shown their utter inability to cooperate with customers. On a past flight in May, a plane leaving from Toronto to Montreal was delayed by over six hours and I was told by the staff that I would get a compensation - something I've yet to receive.

I want my current flight to either be cancelled and refunded completely, as there have been absolutely zero cost from Porter's part, or to have the ability to change dates without paying a penny more than the difference in flight cost.