Porter Chevrolet/Hyundai

On 3/20/said customer took it upon herself to visit Porter Chevy to further discuss her complaintThe service manager and service director agreed to meet with said customer in office to further discuss complaint After about an hour, all parties agreed to replicate the scenario mentioned in said complaint by taking the following stepsDealer will find a vehicle with same transmissionWith customer present, we will test drive this vehicle together to assure no problems with shiftingWe will bring this vehicle into shop with the customer and drain qts of transmission fluid from vehicle and retest drive From our experience this a vehicle with 30% of the fluid missing will have slipping issues and a check engine lite onBoth parties want to find out what happenedEven with a low fluid issue more than just a 3'd gear clutch pack would have wentThe fluid would get too hot and bum up multiple components within the 900+ miles their truck went since the cooler line replacementThe 3rd gear clutch is a common issue with these transmissions We will meet with customer on a possible resolution after we gather more factsThe customer was ok with proceeding in this manner.This is a follresponse to satisfy the recent letter I recently sent to you referencing [redacted] ) complaintBelow is a link to YouTube describing the process that was outline in previous response [redacted] Thank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below No resolution was offered Instead, a video was presented about another vehicle, but did not prove anything about the issues that were presented to them about my vehicle I am restating that I drove my car after the Transmission fluid lines were replaced by Porter No fluid was noted on the receipt I drove the vehicle for miles until I felt the transmission slip At that time I had it checked by Brandywine Automotive who found the fluid level below the "add level" and added quarts of fluid and checked for leaks No leaks were found and Porter was contacted At Porter's request we brought the vehicle back Porter could not find a leak or explain where the transmission fluid wentIt is my understanding that transmission fluid does not evaporate Porter has no explanation for the fluid being quarts low The only reasonable explanation is that Porter did not put transmission fluid into the vehicle after the lines were replaced As a result the transmission was damaged and had to be replaced I feel that they are responsible for the transmission

his is a follresponse to satisfy the recent letter I recently sent to you referencing *** *** *** *** ) complaintBelow is a link to YouTube describing the process that was outline in previous response
***
Thank You

My name is *** *** Service Manager at Porter Chevy at ECleveland Ave Newark DeI received your letter regarding our customer *** *** *** *** ** *** ***Assigned ID Number-*** Vehicle information:Chevy
Traverse***
Customer came in for pre-paid 2-yea r maintenance on 3/17/and during the service we do a multi-point inspection on the vehicle free of charge.While performing the multi-point inspection we check the air filter and we must disconnect the mass air flow sensor on the air filter housing to get to the filter, after checking the air filter while re- installing the filter we inadvertently did not re-connect the mass air flow sensor .This caused the check engine light to come on after the customer picked up the vehicleCustomer called to tell us about the light coming on and we suggested that they bring the vehicle back so we can repair the issue.Customer stated that she would not be able to get to the dealership before 5:OOpm for a loaner; our sales manager spoke to her and said he would hold a loaner for her till 9:00pmShe stated that was notconvenient for her, at that point Rich Kerr our service representative offered to pick her up between 6:am -6:30am to put her in a loanerThat was refused also.On Saturday the 19th of March customer came in with the vehicle and we were able to repair the issue in less than an hourObviously without any cost to customer.Customer was still not happy!*** *** Service Manager Porter Chevy*** *** ***

WARNING>>>BUYER BEWARE!!!!! Story starts out great...Prior to this purchase I was a tried and true Toyota customer for YEARS!!!! I was ready for a new car and was referred to [redacted] at Porter Hyundai. [redacted] indeed was/is great. on sale day it took approximately 6 hours. arrived around 3 pm and did not leave until just about 9 pm. I realize this was due to a myriad of things...selecting car, used car appraisal, loan and documentation and the salesperson handling customers who had an appointment....no issue there...part of the process. I left just before 9 pm (i was tired and [redacted] still was juggling other customers...I did it as favor to say I come back for him to do a walk around and show the inner workings). Biggest mistake of my life. when I left the dealership (which lighting was not great) I did a cursory look at the vehicle but again [redacted] was tied up and lighting was poor. (note: NEVER TAKE DELIVERY OF CAR AT NIGHT.....PERIOD.) turns out there was a good size scratch low on the passenger side windshield that ran contrary to the swipe of the windshield....also no damage on the body of the vehicle). I called the following day when I noticed it. They DID agree to replace this. So....took my car to body shop and picked up a loaner so that they could replace windshield. Following day I go to pick up my car and there's a huge chip in the hood. Manager reluctantly agrees to 'fix it'...this meant I bring the vehicle to the paint guy (contract guy that comes once a week to the used car lot)....he was nice but dabbed a little paint and said there you go...mind you the paint did not fill the chip nor was it the color of the car. he advised the paint would adjust. IT DID NOT. Call the following day. [redacted] put me to [redacted]....nighttime manager....he was adversarial from the start and says NOW that the (windshield and the chip) could have happened anytime by anyone...intimating I did this or had knowledge of it!!!! calling me a Liar without calling me a liar (sidenote: would love for him to refute anything that I am putting down in this review...he will know that he would then be exposed)...he also advised that Tim (daytime manager the day I purchased advised him ([redacted]) that I did a thorough walk around....makes no sense since [redacted] was the one present (by present I mean working at night...not waving to me goodbye as I drove off)...not sure why he would even bring this to light. Continuing with story he tells me that if I not happy with the hood paint 'fix' that I could pay the body shop to fix the car....I clearly was in AWE...not only am I a liar but they agreed to resolve an issue and failed horribly. Also to tell me that they "porter' did this as Courtesy....Really...So my Buyer BEWARE reminder is.... NEVER TAKE DELIVERY AT NIGHT, TRUST IS EVERYTHING AND IF A DEALERSHIP DISPLAYS UNTRUSTWORTHY VALUES AND ATTITUDES...AND!!! HOW YOUR TREATED THE DAY YOU BUY VS THE DAY AFTER!!!! It's up to people like me to OUT these types of occurrences to maybe save the next person. Note: I did reach out to Hyundai Corporate and unfortunately they said they could not compel Porter to fix or change anything....in addition they were not able to allow me to update my Survey sent to them....I would not however change anything great about [redacted]....who got put in the middle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My car was not detailed because the rental I was promised so that I could work while my car was being detailed had not been reserved.  So, I was let down by Porter a third time.  
Regards,

On 3/20/2014 said customer took it upon herself to visit Porter Chevy to further discuss her complaint. The service manager and service director agreed to meet with said customer in office to further discuss
complaint.
After about an hour, all parties agreed to replicate the...

scenario mentioned in said complaint by taking the following steps. Dealer will find a vehicle with same transmission. With customer present, we will test drive this vehicle together to assure no problems with shifting. We will bring this vehicle into shop with the customer and drain 3.5 qts of transmission fluid from vehicle and retest drive.
From our experience this a vehicle with 30% of the fluid missing will have slipping issues and a check engine lite on. Both parties want to find out what happened. Even with a low fluid issue more than just a 3'd gear clutch pack would have went. The fluid would get too hot and bum up multiple components within the 900+ miles their truck went since the cooler line replacement. The 3rd gear clutch is a common issue with these transmissions.
We will meet with customer on a possible resolution after we gather more facts. The customer was ok
with proceeding in this manner.This is a follow-up response to satisfy the recent letter I recently sent to you referencing [redacted] ) complaint. Below is a link to YouTube describing the process that was outline in previous response.
 
[redacted]
 
 
Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No resolution was offered.  Instead, a video was presented about another vehicle, but did not prove anything about the issues that were presented to them about my vehicle.  I am restating that I drove my car after the Transmission fluid lines were replaced by Porter.  No fluid was noted on the receipt.  I drove the vehicle for 900 miles until I felt the transmission slip.  At that time I had it checked by Brandywine Automotive who found the fluid level below the "add level" and added 3.5 quarts of fluid and checked for leaks.  No leaks were found and Porter was contacted.  At Porter's request we brought the vehicle back.   Porter could not find a leak or explain where the transmission fluid went. It is my understanding that transmission fluid does not evaporate.  Porter has no explanation for the fluid being 3.5 quarts low.  The only reasonable explanation is that Porter did not put transmission fluid into the vehicle after the lines were replaced.  As a result the transmission was damaged and had to be replaced.  I feel that they are responsible for the transmission.

Review: After a routine oil change on my 2006 Chevrolet Silverado, it was recommended that I take my car to the dealership due to leaking transmission fluid lines. I made an appointment and took my vehicle to Porter Chevrolet. Porter replaced the transmission fluid lines. I drove the vehicle from 2/10/14 to 3/09/14 when I noticed the transmission slipping. I took my vehicle to [redacted], who found transmission fluid level below the add line. At that time they added 3.5 quarts of transmission fluid and inspected for leaks and found no leaks. [redacted] called Porter and spoke to [redacted], the service writer to let him know they had added 3.5 quarts of transmission fluid and noted there was no fluid charged out on the original receipt from Porter. [redacted] instructed us to bring the car to Porter for re inspection. Upon further inspection by Porter's service department, [redacted] said there were no leaks found and he had no explanation on why the vehicle was 3.5 quarts low. He declined to take any responsibility for damage done to the transmission.Desired Settlement: compensation for loss of vehicle and damage done because of negligent repair (transmission cooler lines installed but trans fluid was not properly added and no fluid charged out on invoice)

Business

Response:

On 3/20/2014 said customer took it upon herself to visit Porter Chevy to further discuss her complaint. The service manager and service director agreed to meet with said customer in office to further discuss

complaint.

After about an hour, all parties agreed to replicate the scenario mentioned in said complaint by taking the following steps. Dealer will find a vehicle with same transmission. With customer present, we will test drive this vehicle together to assure no problems with shifting. We will bring this vehicle into shop with the customer and drain 3.5 qts of transmission fluid from vehicle and retest drive.

From our experience this a vehicle with 30% of the fluid missing will have slipping issues and a check engine lite on. Both parties want to find out what happened. Even with a low fluid issue more than just a 3'd gear clutch pack would have went. The fluid would get too hot and bum up multiple components within the 900+ miles their truck went since the cooler line replacement. The 3rd gear clutch is a common issue with these transmissions.

We will meet with customer on a possible resolution after we gather more facts. The customer was ok

with proceeding in this manner.

This is a follow-up response to satisfy the recent letter I recently sent to you referencing [redacted] ) complaint. Below is a link to YouTube describing the process that was outline in previous response.

Thank You

Consumer

Response:

WARNING>>>BUYER BEWARE!!!!! Story starts out great...Prior to this purchase I was a tried and true Toyota customer for YEARS!!!! I was ready for a new car and was referred to [redacted] at Porter Hyundai. [redacted] indeed was/is great. on sale day it took approximately 6 hours. arrived around 3 pm and did not leave until just about 9 pm. I realize this was due to a myriad of things...selecting car, used car appraisal, loan and documentation and the salesperson handling customers who had an appointment....no issue there...part of the process. I left just before 9 pm (i was tired and [redacted] still was juggling other customers...I did it as favor to say I come back for him to do a walk around and show the inner workings). Biggest mistake of my life. when I left the dealership (which lighting was not great) I did a cursory look at the vehicle but again [redacted] was tied up and lighting was poor. (note: NEVER TAKE DELIVERY OF CAR AT NIGHT.....PERIOD.) turns out there was a good size scratch low on the passenger side windshield that ran contrary to the swipe of the windshield....also no damage on the body of the vehicle). I called the following day when I noticed it. They DID agree to replace this. So....took my car to body shop and picked up a loaner so that they could replace windshield. Following day I go to pick up my car and there's a huge chip in the hood. Manager reluctantly agrees to 'fix it'...this meant I bring the vehicle to the paint guy (contract guy that comes once a week to the used car lot)....he was nice but dabbed a little paint and said there you go...mind you the paint did not fill the chip nor was it the color of the car. he advised the paint would adjust. IT DID NOT. Call the following day. [redacted] put me to [redacted]....nighttime manager....he was adversarial from the start and says NOW that the (windshield and the chip) could have happened anytime by anyone...intimating I did this or had knowledge of it!!!! calling me a Liar without calling me a liar (sidenote: would love for him to refute anything that I am putting down in this review...he will know that he would then be exposed)...he also advised that Tim (daytime manager the day I purchased advised him ([redacted]) that I did a thorough walk around....makes no sense since [redacted] was the one present (by present I mean working at night...not waving to me goodbye as I drove off)...not sure why he would even bring this to light. Continuing with story he tells me that if I not happy with the hood paint 'fix' that I could pay the body shop to fix the car....I clearly was in AWE...not only am I a liar but they agreed to resolve an issue and failed horribly. Also to tell me that they "porter' did this as Courtesy....Really...So my Buyer BEWARE reminder is.... NEVER TAKE DELIVERY AT NIGHT, TRUST IS EVERYTHING AND IF A DEALERSHIP DISPLAYS UNTRUSTWORTHY VALUES AND ATTITUDES...AND!!! HOW YOUR TREATED THE DAY YOU BUY VS THE DAY AFTER!!!! It's up to people like me to OUT these types of occurrences to maybe save the next person. Note: I did reach out to Hyundai Corporate and unfortunately they said they could not compel Porter to fix or change anything....in addition they were not able to allow me to update my Survey sent to them....I would not however change anything great about [redacted]....who got put in the middle.