To whom it may concern:Suffice to say that we disagree with Mr [redacted] 's recollection of what hastranspiredMr [redacted] chose to proceed with a smooth finish on his ceiling after beingcautioned that the imperfections would be more apparentHe rejected our additionalrecommendation that he pay for a Level finish to hide imperfectionsFinally, he did notaccept our recommendations regarding the paint and primer product and instead wentwith low-quality products that would not achieve the result he desiredMr [redacted] is nowupset about the finish, even though it reflects the expected consequences of his decisions.Mr [redacted] has demanded a full refund or alternatively that Porter Drywall, Inc"fix" the work and pay for his home to be repaintedPorter Drywall, Inc stands by it'swork and would be glad to perform any appropriate warranty or punch list work at Mr[redacted] 's homeHowever, we will not pay for his home to be repaintedBy applying thepaint to the ceiling in the first place, Mr [redacted] and/or his painter "accepted" the drywallfinish as it currently existedIf either of them had concerns about that finish at that time,they should have called Porter Drywall, Inc back to perform punch list work at that time.That work could have easily been accomplished before paint was applied.Sincerely, Robert E PorterVP of Porter Drywall, Inc
I am rejecting this response because:Bob never returned my call nor left a VM even after Eric stated he would Why doesn't Bob come inspect the work himself??Forget the ceilings, the finish on the walls is a miserable as the ceilingsI paid them because according to Eric, Bob threaten to place a lien on my property if I didn't pay I thought I was safe dealing with a large reputable company that understood customer service and standing behind their work I didn't want any problems seeing as I had a bank involved on a construction loan I was wrong As I started before, Porter can come back and fix their work along with paying to re-paint the entire home or they can refund me $2,to cover the extra work already done Regards, [redacted]
To whom it may concern:Suffice to say that we disagree with Mr [redacted] 's recollection of what hastranspiredMr [redacted] chose to proceed with a smooth finish on his ceiling after beingcautioned that the imperfections would be more apparentHe rejected our additionalrecommendation that he pay for a Level finish to hide imperfectionsFinally, he did notaccept our recommendations regarding the paint and primer product and instead wentwith low-quality products that would not achieve the result he desiredMr [redacted] is nowupset about the finish, even though it reflects the expected consequences of his decisions.Mr [redacted] has demanded a full refund or alternatively that Porter Drywall, Inc"fix" the work and pay for his home to be repaintedPorter Drywall, Inc stands by it'swork and would be glad to perform any appropriate warranty or punch list work at Mr[redacted] 's homeHowever, we will not pay for his home to be repaintedBy applying thepaint to the ceiling in the first place, Mr [redacted] and/or his painter "accepted" the drywallfinish as it currently existedIf either of them had concerns about that finish at that time,they should have called Porter Drywall, Inc back to perform punch list work at that time.That work could have easily been accomplished before paint was applied.Sincerely, Robert E PorterVP of Porter Drywall, Inc
I am rejecting this response because:Bob never returned my call nor left a VM even after Eric stated he would Why doesn't Bob come inspect the work himself??Forget the ceilings, the finish on the walls is a miserable as the ceilingsI paid them because according to Eric, Bob threaten to place a lien on my property if I didn't pay I thought I was safe dealing with a large reputable company that understood customer service and standing behind their work I didn't want any problems seeing as I had a bank involved on a construction loan I was wrong As I started before, Porter can come back and fix their work along with paying to re-paint the entire home or they can refund me $2,to cover the extra work already done Regards, [redacted]