Porter Ford

Mr*** purchased a new Ford from us back in NovemberHis title work was completed on February The documents were mailed to the address provided by himA phone call to Texas DMV verified that the vehicle has been.' registered to Mr***.Apparently Mr*** has moved from
the address we were given, but still resides in Texas.He should be able to go qirectly to any Texas DMV arid get a copy of his registration and tags.If we can be of any further service, please I.et me know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey wanted to know the associate who I left messages with and that was *** *** *** *** ***If you can send them that information, it would be appreciated

It’s the first timeI brought my Lexus into Ford Porter for services at Ogletown Road, Newark DE and felt so comfortable and greatly satisfied with whatever I saw and being treated for both services the technicians provided and the service person at the front desk ( ***?)The neat and organized environment and the professional manner there impressed me a lot also and I’ll definitely lock this workshop for any services I need in the future and highly recommend my friends coming to see for themselves

[redacted]
 
     I am writing in response to a complaint registered by [redacted] with the Revdex.com ID [redacted] regarding an advertisement discrepancy for a
2014 Ford F150 listed on our website.  Our new vehicle inventory is input into our...

DMS system manually by our accounting staff after a stock number has been assigned to each vehicle by the lot attendant.  The two vehicles in question are: stock number F14809, 2014 Ford F150 FX4 which has an MSRP of $53,150 and stock number F14808, 2014 Ford F150 STX which has an MSRP of $38,420.  The mistake occurred when our lot attendant inadvertently switched the two stock tags when stocking the trucks in. 
[redacted] did note that within the vehicle description for each truck, a different color and vehicle identification number were associated.
 
     The stock numbers have been corrected and are now assigned with the proper vehicle.  Each vehicle is marked on our website with a specific price less all applicable incentives.  While we do appreciate Mr.
Perno's continued patronage of our dealership, hopefully he can appreciate that mistakes do happen as we are only human.  I would like the opportunity to earn [redacted]'s business and look forward to hearing from him.  Please contact me with any questions regarding this matter.
 
     As always, we pride ourselves with conducting business with the highest standard of ethics.
 
Regards,
 
 
**
[redacted]"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do appreciate the fast response in the matter, and I understand mistakes happen.  Since the this occured, and as of today 8/20/14, not only is the truck listed the same way online showing Stock Number F14808 (and pictures the truck with Stock #F14808, see attached) the price has also dropped even more.  This is a gimmic and nothing less...from a family who has purchased multiple cars from the Porter Family, this is sad that this is not honored.  Thank you for your time.

[redacted]        Just a note to follow up regarding [redacted] case #[redacted] with resolution to her concern with the transmission in her 2011 GMC Acadia.  A technician in our service department at Porter Chevrolet has been able to duplicate the...

concern with the transmission.  The transmission is currently taken apart and we will be ordering the appropriate parts to make the necessary repairs. We have provided [redacted] with a courtesy loaner vehicle to use while her Acadia is being repaired. I have left a message for [redacted] to contact me with the status of her vehicle and have not heard back.      I will be out of the office Friday, March 25 through next week and have forwarded your information to my service manager, [redacted] who is handling the repair.  [redacted]'s contact information is [redacted] and [redacted] should you need to contact him with any questions in my absence.      Please accept my apology for not addressing this issue before as I truly was not aware of a complaint registered with the Revdex.com.  As a managing partner, customer satisfaction is extremely important to me and to our organization and I am certain that this issue will be resolved amicably. Please contact me with any questions or concerns.   Regards, --   [redacted]

In regards to the GAP refund requested by the customer, the refund paperwork was received and is due to be processed the end of June. Unfortunately, it is necessary to wait 90 days before processing any GAP refunds. This is due to the fact that most banks will either reduce the payoff amount by the...

amount of the GAP refund, or they will send a check to the customer themselves and charge us for the refund amount . In order to avoid doubling the refund, we have to wait 90 days to see what the bank is going to do .
The customer should have been told that a GAP refund takes a minimum of 90 days, not 3 to 4 weeks. I apologize for any confusion or inconvenience to the customer. We will process the refund as quickly as possible. I would like to know who the customer left messages for so I can make sure they return messages in the future.

Review: Recently drove by dealership and fell in love with a truck, stopped after hours and lookedd over and observered vehicle info in window of truck. Went home showed wife and we discussed. Truck is listed on lot for $53k. Online, it is listed on sale for $35,499 plus incentive/rebates to an amazing $31,999! Now, under info, it lists a different color/vin, but the stock number is the same as what is on the windshield of the truck. I drove to Porter all exited to be able to afford this vehicle, only to get there and be told, that is wrong and there's nothing we can do about. My family has purchased several Porter cars over the past 2 years and this was dishearting that they wouldn't even make an effort to accompany their mistake. I called the president of the company and still have no word back. The sales manager, just told me it is a mistake and they can't do anything about it. But it's been over 2 weeks and the price is still the same thing, even on multiple car search engines, it's still there at $35,499! I don't understand how they dont' have to honor this...it is false advertising and I believe this should be honored, especially to a repeat customer!Desired Settlement: I would like this truck for the advertised price of $35,499, plus the rebates/incentives of $31,999. Thank you.

Business

Response:

[redacted]

I am writing in response to a complaint registered by [redacted] with the Revdex.com ID [redacted] regarding an advertisement discrepancy for a

2014 Ford F150 listed on our website. Our new vehicle inventory is input into our DMS system manually by our accounting staff after a stock number has been assigned to each vehicle by the lot attendant. The two vehicles in question are: stock number F14809, 2014 Ford F150 FX4 which has an MSRP of $53,150 and stock number F14808, 2014 Ford F150 STX which has an MSRP of $38,420. The mistake occurred when our lot attendant inadvertently switched the two stock tags when stocking the trucks in.

[redacted] did note that within the vehicle description for each truck, a different color and vehicle identification number were associated.

The stock numbers have been corrected and are now assigned with the proper vehicle. Each vehicle is marked on our website with a specific price less all applicable incentives. While we do appreciate Mr.

Perno's continued patronage of our dealership, hopefully he can appreciate that mistakes do happen as we are only human. I would like the opportunity to earn [redacted]'s business and look forward to hearing from him. Please contact me with any questions regarding this matter.

As always, we pride ourselves with conducting business with the highest standard of ethics.

Regards,

[redacted]"

Consumer

Response:

I bought a car from Porter Ford the first week of May. I bought it in cash and paid for a title and registration fee as well as a license plate to be dealt by the dealership so it's convenient for me. Not it is the first week of July and my temporary license plate is about to expire in three days. I have been calling the dealership incessantly to find out what is going on with my title, registration, and my license plate. They had no idea what was going on and kept delaying the processing of my information. I kept getting transferred to different people who was supposed to help me but they were all unavailable every single time I tried to call. The sales associate who sold me the car kept telling me my stuff was on its way but I found out today, only a few days before my temporary license plate expires, that my information never got through and title and registration never even got processed. The person who I talked to told me that everything will be processed on the day that my temporary license plate is going to expire. No one from the dealership reached out to me to even figure out what was going on. The sale associate was supposed to get back to me many times about this situation but he never called. I have never dealt with this much frustration and ridicule from a car dealership or any business in general. I still haven't received my title, registration, and license plate. This is a huge inconvenience and very unprofessional of them.

It’s the first timeI brought my Lexus into Ford Porter for services at 600 Ogletown Road, Newark DE and felt so comfortable and greatly satisfied with whatever I saw and being treated for both services the technicians provided and the service person at the front desk ( [redacted]?). The neat and organized environment and the professional manner there impressed me a lot also and I’ll definitely lock this workshop for any services I need in the future and highly recommend my friends coming to see for themselves.

Review: I purchased gap insurance from the dealer May 2012. I then traded in the vehicle 3/31/2014. On Saturday, April 4, 2014 I went to Porter Ford and requested a refund for the unused gap insurance. I signed the form and was advised it would take 3-4 weeks to process. On Saturday, May 31 I called Porter to check the status and left a message with the finance manager. I did not receive a call back and called again Monday, June 2 and Tuesday, June 3. No one would speak to me and I was forced to leaves messages. On Tuesday, June 3 I called the company that held the gap insurance and they stated that the ppolicy is still active and they have not received anthing from Porter.Desired Settlement: I am requestng a FULL refund of the unused gap insurance backdated from April 5. I should not be charged for any additional time since I completed my due dilligence.

Business

Response:

In regards to the GAP refund requested by the customer, the refund paperwork was received and is due to be processed the end of June. Unfortunately, it is necessary to wait 90 days before processing any GAP refunds. This is due to the fact that most banks will either reduce the payoff amount by the amount of the GAP refund, or they will send a check to the customer themselves and charge us for the refund amount . In order to avoid doubling the refund, we have to wait 90 days to see what the bank is going to do .

The customer should have been told that a GAP refund takes a minimum of 90 days, not 3 to 4 weeks. I apologize for any confusion or inconvenience to the customer. We will process the refund as quickly as possible. I would like to know who the customer left messages for so I can make sure they return messages in the future.