Dear Mr***, I am writing in response to your request as received from the Richmond Revdex.com office. As you are aware, we offered to an early termination of your lease terms without any penalty even though your lease was not set to expire until December of
2015. Individually: We replaced the dishwasher as requested, yet we were unaware of any broken dishes from the on-site management’s office. The ceiling was repaired as I understand. Sometimes with plaster, we have to allow the ceiling to “dry out” completely prior to the final refinishing. We apologize for any inconvenience this may have caused. Pest control was offered and undertaken by a professional company. It has always been our goal to try and maintain a pest free environment, but with multifamily dwellings, the housekeeping of others is hard to “patrol”. The gas leak was not found. We feel this could have been caused by an ignition failure on the new cooktop installed. Original cooktops had standing pilots and the new ones have “battery spark ignition” which if the battery is weak or dead, can cause the gas odor for a small amount of time. Our lease has a package delivery policy that eliminates the management to be responsible for this items. We gladly accept and hold packages, but is something unfortunate happens, we have a “hold harmless” policy as it pertains to this. If it were USPS item, you should possibly file a loss claim with them. I’m not exactly sure what your are “looking” for at this point, but we are reasonable as well. We also feel that the early termination without penalty was an equal trade-off for any inconvenience that you may have encountered. I look forward to your reply, and have a great day!!
*** *** *** ** ***, CPMFirst Vice President* ** *** *** ***
* ** *** *** ***
Dear Mr***, I am writing in response to your request as received from the Richmond Revdex.com office. As you are aware, we offered to an early termination of your lease terms without any penalty even though your lease was not set to expire until December of
2015. Individually: We replaced the dishwasher as requested, yet we were unaware of any broken dishes from the on-site management’s office. The ceiling was repaired as I understand. Sometimes with plaster, we have to allow the ceiling to “dry out” completely prior to the final refinishing. We apologize for any inconvenience this may have caused. Pest control was offered and undertaken by a professional company. It has always been our goal to try and maintain a pest free environment, but with multifamily dwellings, the housekeeping of others is hard to “patrol”. The gas leak was not found. We feel this could have been caused by an ignition failure on the new cooktop installed. Original cooktops had standing pilots and the new ones have “battery spark ignition” which if the battery is weak or dead, can cause the gas odor for a small amount of time. Our lease has a package delivery policy that eliminates the management to be responsible for this items. We gladly accept and hold packages, but is something unfortunate happens, we have a “hold harmless” policy as it pertains to this. If it were USPS item, you should possibly file a loss claim with them. I’m not exactly sure what your are “looking” for at this point, but we are reasonable as well. We also feel that the early termination without penalty was an equal trade-off for any inconvenience that you may have encountered. I look forward to your reply, and have a great day!!
*** *** *** ** ***, CPMFirst Vice President* ** *** *** ***
* ** *** *** ***