Porter's Handyman Service & Remodeling

9/26/2016This letter is being sent re: a customer's allegations against my companyHere is the actual turn of events.Our business is connected thru [redacted] , we received what they call a lead for [redacted] L***His specifications were to build a free standing deck beside his home(note item 1) Ben went to give him an estimate for the build with a drawing that was ok'd by home owner(note item 2) We required a down payment to pay primarily for building materials Which customer paidIn the estimate we would require When project was complete, customer agreed.Land use permits are the home owner's responsibility, MrL [redacted] indicated that no permit was required because the deck would be free standing (not attached to the house)We began the project.Please note that the home owner was on the project site every day that the build was being done and even helped with the processNever once voiced a complaintThe estimated time frame of the project was originally days we did go over that and the total time was daysOn the last day of the project the homeowner gave my husband Ben an adult beverage raised a cheers and stated he lowed the deck and thank you some much, Ben went over all receipts and labor costs with MrL [redacted] he gave a check for the remainder of project (note item 3) and this in our mind was a complete job.The next day [redacted] L [redacted] called us and stated that the check had been cancelled by his wife and then all of the sudden there was everything and anything, (not consistent from one time to the next) wrong with deckin our opinion the homeowners are looking to have this awesome deck project for free.We have NEVER had an unsatisfied customer before and will not have any in the future hopeThis whole series of events has us puzzledI have also sent photos of the deck build process, judge for yourself.Also, just an FY we had to send a certified letter to this customer requesting no more harassing/threating phone calls and to stay off of our property where we live, because he just showed up for no reason on Satmorning after threatening phone call.We also spoke to customer before certified letter was sent and told him when deck inspected if there were any issues with the build we would be happy to comply with the building codeHe agreed that would be fine"all want is it to be in compliance with building code in case we ever want to sell"Which that is the way it was built from the beginningThis isn't our first deck project.If you need any additional info, please let us know we also have messages from this customer recorded for our own protection

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I am done with Porter''s Handyman Service.Sorry to have wasted the Revdex.com's time and efforts.Obviously another arena will have to decide the outcome of this complaint.Regards, [redacted] ***

This will be our final correspondence to the deck project that was done for *** ***.*** *** asked us to build him a free standing deck beside his houseThe reason it would be free standing was to avoid getting permits and his concern about electric wiring running through that side of house under the sidingWe drew a diagram for him and gave him an estimate, he approved both and gave his down payment of 3500.00.Project started 8/29/16, also let us clarify total material costs came to Have all receiptsOur hours on the deck project were We are paid per hour so that would equal up to for our laborThe difference between materials and labor and down payment is that is still owing to our business, however because the steps that were in the original estimate did not get done in this time frame we told *** *** we would only charge more and would schedule to come back and take care of the steps, he said OK wrote the check for (which I have) and as far as we knew that was thatThe check was given to us on Sat9/10/From that point till Mon9/12/the check was stopped payment.*** *** and myself (Ashley P***) had various conversations over the telephone, last one where had stated that there were any structural issues with the deck we would be happy to correct them after inspection (that he decided to get done) the same one he wanted to avoid from the beginning.He stated that would be fine and he appreciated thatOur plan was to wait for inspection and then go from thereWe were NEVER notified when the inspection was as he had stated before and he also stated that he didn't want us to trespass on his property so how could that have happened ???Also I would like to point out during one of our conversations on the phone he made a comment about this situation he has created l quote word for word "I've done this before and I am good at it."Unfortunately you can never please everyone all the time but we have many pleased customers and this situation we will learn from and move on.Thank youAshley POwner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I am done with Porter''s Handyman Service.Sorry to have wasted the Revdex.com's time and efforts.Obviously another arena will have to decide the outcome of this complaint.Regards,
*** ***

9/26/2016This letter is being sent re: a customer's allegations against my companyHere is the actual turn of events.Our business is connected thru *** ***, we received what they call a lead for *** L***His specifications were to build a free standing deck beside his home(note item 1)
Ben went to give him an estimate for the build with a drawing that was ok'd by home owner(note item 2) We required a down payment to pay primarily for building materials Which customer paidIn the estimate we would require When project was complete, customer agreed.Land use permits are the home owner's responsibility, MrL*** indicated that no permit was required because the deck would be free standing (not attached to the house)We began the project.Please note that the home owner was on the project site every day that the build was being done and even helped with the processNever once voiced a complaintThe estimated time frame of the project was originally days we did go over that and the total time was daysOn the last day of the project the homeowner gave my husband Ben an adult beverage raised a cheers and stated he lowed the deck and thank you some much, Ben went over all receipts and labor costs with MrL*** he gave a check for the remainder of project (note item 3) and this in our mind was a complete job.The next day *** L*** called us and stated that the check had been cancelled by his wife and then all of the sudden there was everything and anything, (not consistent from one time to the next) wrong with deckin our opinion the homeowners are looking to have this awesome deck project for free.We have NEVER had an unsatisfied customer before and will not have any in the future hopeThis whole series of events has us puzzledI have also sent photos of the deck build process, judge for yourself.Also, just an FY we had to send a certified letter to this customer requesting no more harassing/threating phone calls and to stay off of our property where we live, because he just showed up for no reason on Satmorning after threatening phone call.We also spoke to customer before certified letter was sent and told him when deck inspected if there were any issues with the build we would be happy to comply with the building codeHe agreed that would be fine"all want is it to be in compliance with building code in case we ever want to sell"Which that is the way it was built from the beginningThis isn't our first deck project.If you need any additional info, please let us know we also have messages from this customer recorded for our own protection