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Porterbuilt Reviews (4)

July 16, Dear *** ***,I am in receipt of the response from MrDarren P*** of Porterbuilt, transmitted on 7/7/by the Revdex.comHis response was blatantly untruthful and directly in conflict with his emails to me and his verbal conversations with meHis last visit to my house was on 6/4/where he became belligerent and was asked to leave the premises because of his volatile temper. He personally frightened meHe claims in his response that he "was at no point confrontational with the customer,"he "treats all his customers with dignity and respect," and "at no point would I ever yell at a customer"however, his email to me following this visit on 6/4/clearly states that he "didn't mean to get so heated, and to be honest didn't even know that he was so he apologizes." He also states, "My workers who were at the meeting (visit) on 6/4/will serve as witnesses and corroborate my exact account as to what took place." This statement is preposterous, and the use of the word "corroborate" immediately raises a RED FLAG as these workers are on MrP***'s payroll - a condition with a high potential of compromising one's integrity...i.edo you really think his workers would go against their boss, as they could lose their job?
I will comment specifically to each and every one of his inconsistencies related to that 6/4/following this letter I am exhausted by his lies and dramatization of the visitI think this formal complaint is best served by the factsThe material facts are:
• Wall and Ceiling Cracks: He was originally contracted to fix cracks at the crown molding, the hallway ceiling and above door openings; the cracks were not fixed properly The cracks at the crown molding, the hallway and one of the door openings returned within a few months of his work See pictures attached Our house is a solid, structurally sound, custom built house I paid hard earned money for this contract work, and the cracks remain - as it did prior to MrP***'s company's work
• Lack of Supervision: MrP*** was not present for any of he contracted scope of work He dropped off his workers in the mornings (on 7/22, 7/23), and left within the first -minutes each day He returned only when I had comments to review about the work
On the day (7/23/14) that the workers said that the work was complete, a man arrived at my door and said that he was doing Quality Control ((QC) for MrP*** The QC man asked if everything was going ok, and then talked to the workers for about minutes and left I was sitting in the room where the work was located, and not once did I see this QC man review the quality of the work After he left, his workers said they were done with the work I inspected the work and found over areas that needed corrections and trim work that was never painted I marked all areas with blue painters tape I contacted MrP*** by telephone to let him know that there was incomplete work and punchlist work to be doneThen, I had to personally review each issue with his workers and MrP*** for corrections on 7/26/ Again, MrP*** showed up for 10-minutes on 7/26/13, and left his workers completely unattended again MrP*** did not review the punchlist work until he wanted his check on 7/30/(see Enclosure where he states, "...can I swing by tomorrow and check out the work and grab the check?" He was not there again to actually inspect the work as it was being performed and/or completed With great reason, I question MrP***'s ability to "know" what actually was done or the quality of work on my house He was not there to supervise it Further, MrP*** states that the work was done on 7/and 7/- another untruthful statement - but they had to com back on 7/to correct the issues after they said they were done with the work
•Multiple Exaggerations and Untruthful Statements have been made by MrDarren P*** in his Revdex.com Complaint Response dated 6/30/14: These exaggerations and prevarications are directly referenced to his response and detailed in the following Enclosure to this letter.
On a personal note, I am currently on disability due to back surgeries over the last yearsI had the last surgeries in 2013: from May 22, through December 11, I did my best to inform MrP*** about the issues remaining given my health conditionI acknowledge there were gaps of time between communications, but this does not change the facts related to the improper performance of contracted scope of workI earned a Bachelor of Architecture, a Master of Science in Construction Management - both from *** Tech, and have been continuously employed a very large national contractor for over years. Prior to my long-term disability, in I was promoted to Vice President of the Corporation based on my skills, repeat client relationships/references, and professional performance reference and understanding that I am a highly seasoned professional performance. I mention this for your reference and understanding that I am a highly seasoned professional in the architecture and construction industry and the quality of workmanship expected to satisfactorily meet industry standardsI know the right way to complete this type of work and the expected level of qualityThis work is "level 1, easy" construction work, and I find it absurd that MrP*** is unwilling to behave in a professional manner and provide an equitable adjustment for the work that remains unacceptableI agree with MrP*** that a refund of the full contract amount is unwarranted I understand that the scope of the work included more than these remaining cracks; however, it will cost well in excess of the 8%-10% ($to $235.00) of the original contract price ($2,325.00) to have this unacceptable work redone correctly by a quality professional contractorFor my protection and my family's protection, my husband and I will not allow MrP*** in my house after his belligerent behavior on 6/04/14, so we will be using a different contractorHe states multiple times that he personally offered to pay another contractor to fix his workI am formally asking the Revdex.com and MrP*** to make good on his offer: Provide an equitable payment to have another contractor of my choosing to fix his workI believe the work at a minimum will be in excess of $500.00, but I am willing to settle for a fair and reasonable amount as determined by the Revdex.com.
Lastly, the reason I reached out to the Revdex.com vsan attorney was to make sure that the Revdex.com, the General Public and Community know about MrP*** and Porterbuilt's untrustworthy business practices: He states over and over that he can fix crack in in drywall when he is quoting the work, charges you dearly for it, but then says he cannot guarantee any of his work after the cracks return within months of the workOverall, I have been cheated, lambasted, insulted, and threatened in my own house on 6/4/13, and I am sure I am not the first customer that has been treated unfairly, but most are probably too scared to fight back because of his bullying tacticsI will not respond to being bullied and intimidated in my own houseMrP***'s immaturity and lack of professionalism created a hostile environment in my family's safe haven - no one should have to go through thisMy goal is to do the right thing informing others so that his unacceptable business practice stops.Respectfully

6/30/Dear *** ***I received your letter regarding a customer complaint against myself and my company PorterbuiltFirst off, I have included along with this letter a copy of various email exchanges disproving her account of what she says happenedThese will serve as an accurate
timeline as to how things were set up prior to our meeting as well as other attempts made by me afterwardI've also included a copy of the original proposal to dispute her claim for a full refund when only a small percentage of the work is in questionMy workers who were at the meeting on 6/4/will serve as witnesses and corroborate my exact account as to what took place.I have fully read the customers complaint and disagree with each and every aspect of itIt is filled with untruthfulness, inconsistencies and the customer's own contradictionsWe were contracted to do several drywall repairs, trim molding caulking repairs and painting at the customer's property on 7/22/to 7/23/All work was completed to her satisfaction and a time was set to pick up the check for the remaining 1/of the proposal amount at her residence on 7/30/13, I did my final walkthrough at this time and everything was done to my satisfaction as wellThe customer did not contact me again until 1/24/She sent me an email about coming back to redo some of the cracksAt this time (as stated in the emails) she accuses us of not fixing the cracks and instead says we simply "re-painted over them.” I promptly emailed her back to tell her that we did the work correctly and would never simply paint over cracksIt would look awful and the cracks would reappear within a couple hoursI was insulted by this claim and told her we always do work according to industry standards of practice and used the right materials as well (*** Easy Sand Joint Compound along with either a mesh screen or paper tape for drywall cracks and *** *** Acrylic Urethane Elastomeric Sealant for trim cracks)I also stated to her that there is something else going on with her home that would cause them to reappearDrywall cracks can occur from house settling, temperature changes and improper structural support (as evident for one of the cracks over an opening in-between the kitchen and dining room)Regardless of this I offered to come back to fix and repaint themAccording to her complaint she states that the cracks came back on 8/27/but the first contact she made with me was on 1/24/In going back and forth over email for a couple days I told her that I would be happy to come out on 2/10/to take care of itI did not hear back from her until 5/14/The ball was always in her court on when she wanted to have us out and I never once said I wouldn't come out to correct itAt this time I scheduled an appointment for 6/4/at 11amMyself and two of my workers showed up and were immediately given the cold shoulderIt seemed like right off the bat she did not want us in her houseWe were friendly and I reached out my hand to shake her hand and introduce my guysShe gave us a lukewarm greeting backI was at no point confrontational with the customerI asked her to please show me the areas that she wanted us to repairThe first two cracks she pointed to (one on the drywall and one on the crown moulding) were no longer visibleShe then began to show us a picture from her *** as a point of reference to where they wereShe then said in her own words “you can no longer see them because of the climate change.” She then showed us two other cracks one on the ceiling in the hallway and one over the opening in-between the kitchen and dining room (as stated earlier)These were visible and I told her no problem we'll take care of itAt this time however her dog started barking very loudly and the customer became agitatedShe tells the dog to “shut up.” During all of this I'm explaining how problematic some drywall cracks can beI wanted her to understand that we will be happy to do the repair but as I stated in the email on 1/24/at 1:01pm there is an underlying problem that we cannot be held responsible forBetween our exchange and the barking dog yes it did get heated but it was both of us and not just me as she claimsI’m trying to talk over a barking dog and the customer is annoyed by this as well as what I was telling herShe then told me to “watch my tone” and “bring it down to here” (motioning her hand down) like I was raising my voice at her, which I was absolutely not doingI immediately apologized although I don't know why exactly she told me this but I wanted to immediately bring any tension to a haltI then told her ok we're here to do these repairs and make this right so please let us start the workShe then told us "I don't want you to do anything and you can all leave now” which we didThere was no “storming out after she told me to calm down.” I had no reason to storm outI was never upset with herWe were there in good faith to make the repairsWe left peacefully and quietly upon her requestAfter leaving her house as requested by her I still wanted to make thing was upset about everythingI have been in business for over ten years as is right and I will do whatever it takes to end on a good note with the customer and make sure are 100% satisfiedOnce she told us to leave I felt as though this would no longer be the case but I still wanted to tryI was still willing to make another attempt in the hopes that she would be willing to accept my other offerI emailed her a couple hours after the meeting to again apologizeI told her that I would be willing to help pay for another contractor of her choice to come out to make the repairs.
I didn’t hear back for a couple of days but during this time I became fearful she would slander my company on a website that homeowners use to obtain information and reviews about different firmsSure enough my instinct was correctShe left an ananonymous comment (Which has since been deleted) on a website called *** that was inaccurate, untruthful and filled with a lot of uncalled for and unrestrained anger towards me and my companyHer comment is highlighted in the emailsI don’t know about you but if I have a legitimate complaint against a person company I wouldn't hide behind anonymityI also wouldn't pretend like I write it either when asked about itIn her email after I found out about it response to the *** review - “Sounds like the customer in your email was not happy with you work or customer service.” I question one's motives when not claiming it as your own and denying it as wellThis leads me to another one of many very inaccurate things stated by herShe says in this complaint that I "yelled” at herUnder no conditions would I ever yell at a customerAs explained earlier both of us were talking louder then normal when her dog started barking but at no point was I yellingThis is an absurd accusationI can even disprove this more by what she said in her *** reviewIn it she states that I was "borderline yelling.” There is a huge difference between the two and if you say “borderline” how does this become full blown yelling useless you are trying to fabricate what actually happenedThis might seem like something small but in the grand scheme of things it's very tellingAfter I saw her review I emailed her to say it was hurtfulI also said I'm human and I was doing everything in my power to correct thisI treat all of my customers with dignity and respectI expect the same in return and I also expect someone to be willing to work with me in the event something needs to be addressedThis is not too much to ask or expect.After a couple days she sent me an email and in it she continues her scathing attack and never once acknowledges my continued attempts to make things rightIt was almost like an extension of her review on ***At the end of it she asks for all of her money back on the interior portion or she was contacting the RevDex.comI declined her request and told her all future corresdonce to be done by mailThe amount of refund the customer is asking for is outlandishShe's asking for a 100% refund for a job that entailed a lot more work then just two cracks that we offered to go back and repairAlso going back months later after the work was complete most definitely falls within the scope of the one-year compliance of workmanshipThe entire interior portion of the work was $(Labor and All Materials)This included approximately $- worth of interior painting and the remaining amount for many drywall repairs (Not just the ones in question), trim moulding repairs and replacing an exhaust fanShe originally had an issue with four cracks but two have since gone awayThe other two cracks, which we offered to repair or pay someone to repair, would equal approximately 8-10% of the total jobWe went above and beyond to make things right with the customer at no point in time was she willing to work with us to make this happenIt was a very difficult and stressful process and I’m disappointed on how it played outI tried my best as I always do but when a customer is unwillingly to rectify things amicably then there is nothing else I can doWhen she told us to leave and didn't acknowledge my other attempts she denied us the chance to make things right and in turn closed the door

7/6/14
Dear [redacted]I received your letter along with the customer's response to my first response. I also received her scribbled notes on my first response as well which I couldn't read or follow. It's obvious that our accounts of what happened differ drastically. I stand by my actions, my crew's actions and every aspect of what happened as stated in my response. I have not wavered one bit from any of it. I tried to resolve the issue as amicably as I could but she was never willing to work with me. It's obvious that she's out to give my company and myself a bad name and try to collect money from us as well and this will not be tolerated. The bottom line is we were willing to come back out to make the necessary repairs. The heated exchange is exactly how I explained it - nothing more, nothing less. I'm trying to talk over a barking dog and this along with our interaction caused both of us to get heated. I apologized for my part and went above and beyond to reconcile the matter to my best ability. I am beyond frustrated and exhausted by this entire process. Also for her to accuse my guys of stating anything other then the truth is a false and unwarranted accusation. I'm very thankful to have had them present on 6/4/14 and they not only protected me against these false claims they also will back the truth of what really happened.
Again, as stated before there will be no monetary compensation. Our attempts to correct things would have served as compensation but she flat out denied them. My first attempt was making the necessary repairs with my crew. My second and final attempt was sent in an email to offer to pay someone else to do the work. She instead chose to bash us online, send me a scathing email and file an unnecessary complaint with your organization. If she chooses to do so I would have no issues whatsoever in going the legal route. I have nothing to hide. I would love to clear my name, my companies name and use this to refute any additional reviews she leaves online. I will be checking various websites regularly and if this comes to light I'm willing to take legal action against her for slander and defamation of character. I won't think twice about this and I take this matter very seriously. I have been in contact with my attorney regarding this matter and will take it as far as I need to go to protect my name, my companies name and my livelihood. We are in our 11th year in business and have thousands of satisfied customers. I have stellar reviews and ratings on several different websites and will not let this unfortunate incident stand in the way of future work.
Lastly, I'm requesting that her complaint and all responses by myself and her be publicly be displayed in entirety on your website. I would like people to read both sides and make their own determination. This should serve as a clear indication of how strongly I feel about the way I have handled things from start to finish. This along with emails, my guys at the meeting and my reputation will help to clear my name. I'm also requesting that you either give my company a “No Rating" or wait to rate it until after the outcome of any court case(s) to do so. Rating us before these findings in another forum is both unfair and unjust.Thank you.
Darren P[redacted] Owner- Porterbuilt

Review: Darren P[redacted], P[redacted]built, was hired to repair simple cosmetic cracks in drywall at ceilings and walls and finish painting. Within a few weeks following the repairs, the cracks returned. I have pictures. I contacted the owner to have the work redone due to improper initial fixes/repairs that were inconsistent with the expectations discussed prior to the work performed, and was told that he does not do comeback repairs and does not guarantee his work. The repair work I watched at the multiple settlement cracks was spackling fill only, not 'over v cuts', joint tape, compound layering/feathering or a flexible silicone latex caulk or [redacted]... at all areas (not just caulk at the moulding) which I expected to have been done for the quoted price. Proper fixes should hold for years. I do not consider this work "redo". The construction industry standard workmanship guarantee is 1 year. I would expect this service from any contractor doing work for us -not as a favor, but as as responsibility. All areas that were to be fixed look the same as they did prior to his work. His work was shoddy and his customer service was extremely poor. After multiple requests to have him repair the work, he shows up many months later (almost a year) on 6/4/14 at 10:55am and immediately becomes confrontational in my home, yelling at me, and storms out after I asked him to calm down. A few hours later he sends the following email: "Hey [redacted]- Sorry that it went down the way that it did. I didn't mean to get heated and to be honest didn't even know that I was so I apologize...."Desired Settlement: I don't want this man in my house again after the way he acted over the last several months and especially yesterday. No one should be disrespected and scared in their own house by someone who may be unstable and unable to professionally address service and quality concerns of his business. I would like a full refund for the work he was originally contracted to perform. All work must be addressed again by a professional who knows how to properly fix these cracks - not just spackle and paint.

Business

Response:

6/30/14Dear [redacted]I received your letter regarding a customer complaint against myself and my company Porterbuilt. First off, I have included along with this letter a copy of various email exchanges disproving her account of what she says happened. These will serve as an accurate timeline as to how things were set up prior to our meeting as well as other attempts made by me afterward. I've also included a copy of the original proposal to dispute her claim for a full refund when only a small percentage of the work is in question. My workers who were at the meeting on 6/4/14 will serve as witnesses and corroborate my exact account as to what took place.I have fully read the customers complaint and disagree with each and every aspect of it. It is filled with untruthfulness, inconsistencies and the customer's own contradictions. We were contracted to do several drywall repairs, trim molding caulking repairs and painting at the customer's property on 7/22/13 to 7/23/13. All work was completed to her satisfaction and a time was set to pick up the check for the remaining 1/2 of the proposal amount at her residence on 7/30/13, I did my final walkthrough at this time and everything was done to my satisfaction as well. The customer did not contact me again until 1/24/14. She sent me an email about coming back to redo some of the cracks. At this time (as stated in the emails) she accuses us of not fixing the cracks and instead says we simply "re-painted over them.” I promptly emailed her back to tell her that we did the work correctly and would never simply paint over cracks. It would look awful and the cracks would reappear within a couple hours. I was insulted by this claim and told her we always do work according to industry standards of practice and used the right materials as well ([redacted] Easy Sand 20 Joint Compound along with either a mesh screen or paper tape for drywall cracks and [redacted] Acrylic Urethane Elastomeric Sealant for trim cracks). I also stated to her that there is something else going on with her home that would cause them to reappear. Drywall cracks can occur from house settling, temperature changes and improper structural support (as evident for one of the cracks over an opening in-between the kitchen and dining room).Regardless of this I offered to come back to fix and repaint them. According to her complaint she states that the cracks came back on 8/27/13 but the first contact she made with me was on 1/24/14. In going back and forth over email for a couple days I told her that I would be happy to come out on 2/10/14 to take care of it. I did not hear back from her until 5/14/14. The ball was always in her court on when she wanted to have us out and I never once said I wouldn't come out to correct it. At this time I scheduled an appointment for 6/4/14 at 11am. Myself and two of my workers showed up and were immediately given the cold shoulder. It seemed like right off the bat she did not want us in her house. We were friendly and I reached out my hand to shake her hand and introduce my guys. She gave us a lukewarm greeting back. I was at no point confrontational with the customer. I asked her to please show me the areas that she wanted us to repair. The first two cracks she pointed to (one on the drywall and one on the crown moulding) were no longer visible. She then began to show us a picture from her [redacted] as a point of reference to where they were. She then said in her own words “you can no longer see them because of the climate change.” She then showed us two other cracks one on the ceiling in the hallway and one over the opening in-between the kitchen and dining room (as stated earlier). These were visible and I told her no problem we'll take care of it. At this time however her dog started barking very loudly and the customer became agitated. She tells the dog to “shut up.” During all of this I'm explaining how problematic some drywall cracks can be. I wanted her to understand that we will be happy to do the repair but as I stated in the email on 1/24/14 at 1:01pm there is an underlying problem that we cannot be held responsible for. Between our exchange and the barking dog yes it did get heated but it was both of us and not just me as she claims. I’m trying to talk over a barking dog and the customer is annoyed by this as well as what I was telling her. She then told me to “watch my tone” and “bring it down to here” (motioning her hand down) like I was raising my voice at her, which I was absolutely not doing. I immediately apologized although I don't know why exactly she told me this but I wanted to immediately bring any tension to a halt. I then told her ok we're here to do these repairs and make this right so please let us start the work. She then told us "I don't want you to do anything and you can all leave now” which we did. There was no “storming out after she told me to calm down.” I had no reason to storm out. I was never upset with her. We were there in good faith to make the repairs. We left peacefully and quietly upon her request.After leaving her house as requested by her I still wanted to make thing was upset about everything. I have been in business for over ten years as is right and I will do whatever it takes to end on a good note with the customer and make sure are 100% satisfied. Once she told us to leave I felt as though this would no longer be the case but I still wanted to try. I was still willing to make another attempt in the hopes that she would be willing to accept my other offer. I emailed her a couple hours after the meeting to again apologize. I told her that I would be willing to help pay for another contractor of her choice to come out to make the repairs. I didn’t hear back for a couple of days but during this time I became fearful she would slander my company on a website that homeowners use to obtain information and reviews about different firms. Sure enough my instinct was correct. She left an ananonymous comment (Which has since been deleted) on a website called [redacted] that was inaccurate, untruthful and filled with a lot of uncalled for and unrestrained anger towards me and my company. Her comment is highlighted in the emails. I don’t know about you but if I have a legitimate complaint against a person company I wouldn't hide behind anonymity. I also wouldn't pretend like I write it either when asked about it. In her email after I found out about it response to the [redacted] review - “Sounds like the customer in your email was not happy with you work or customer service.” I question one's motives when not claiming it as your own and denying it as well.This leads me to another one of many very inaccurate things stated by her. She says in this complaint that I "yelled” at her. Under no conditions would I ever yell at a customer. As explained earlier both of us were talking louder then normal when her dog started barking but at no point was I yelling. This is an absurd accusation. I can even disprove this more by what she said in her [redacted] review. In it she states that I was "borderline yelling.” There is a huge difference between the two and if you say “borderline” how does this become full blown yelling useless you are trying to fabricate what actually happened. This might seem like something small but in the grand scheme of things it's very telling. After I saw her review I emailed her to say it was hurtful. I also said I'm human and I was doing everything in my power to correct this. I treat all of my customers with dignity and respect. I expect the same in return and I also expect someone to be willing to work with me in the event something needs to be addressed. This is not too much to ask or expect.After a couple days she sent me an email and in it she continues her scathing attack and never once acknowledges my continued attempts to make things right. It was almost like an extension of her review on [redacted]. At the end of it she asks for all of her money back on the interior portion or she was contacting the Revdex.com. I declined her request and told her all future corresdonce to be done by mail.The amount of refund the customer is asking for is outlandish. She's asking for a 100% refund for a job that entailed a lot more work then just two cracks that we offered to go back and repair. Also going back 11 months later after the work was complete most definitely falls within the scope of the one-year compliance of workmanship. The entire interior portion of the work was $2235.00 (Labor and All Materials). This included approximately $1500 - 1600.00 worth of interior painting and the remaining amount for many drywall repairs (Not just the ones in question), trim moulding repairs and replacing an exhaust fan. She originally had an issue with four cracks but two have since gone away. The other two cracks, which we offered to repair or pay someone to repair, would equal approximately 8-10% of the total job. We went above and beyond to make things right with the customer at no point in time was she willing to work with us to make this happen. It was a very difficult and stressful process and I’m disappointed on how it played out. I tried my best as I always do but when a customer is unwillingly to rectify things amicably then there is nothing else I can do. When she told us to leave and didn't acknowledge my other attempts she denied us the chance to make things right and in turn closed the door

Consumer

Response:

July 16, 2014Dear [redacted],I am in receipt of the response from Mr. Darren P[redacted] of Porterbuilt, transmitted on 7/7/14 by the Revdex.com. His response was blatantly untruthful and directly in conflict with his emails to me and his verbal conversations with me. His last visit to my house was on 6/4/14 where he became belligerent and was asked to leave the premises because of his volatile temper. He personally frightened me. He claims in his response that he "was at no point confrontational with the customer,"he "treats all his customers with dignity and respect," and "at no point would I ever yell at a customer"however, his email to me following this visit on 6/4/14 clearly states that he "didn't mean to get so heated, and to be honest didn't even know that he was so he apologizes." He also states, "My workers who were at the meeting (visit) on 6/4/14 will serve as witnesses and corroborate my exact account as to what took place." This statement is preposterous, and the use of the word "corroborate" immediately raises a RED FLAG as these workers are on Mr. P[redacted]'s payroll - a condition with a high potential of compromising one's integrity...i.e.. do you really think his workers would go against their boss, as they could lose their job?I will comment specifically to each and every one of his inconsistencies related to that 6/4/14 following this letter. I am exhausted by his lies and false dramatization of the visit. I think this formal complaint is best served by the facts.The material facts are: • Wall and Ceiling Cracks: He was originally contracted to fix cracks at the crown molding, the hallway ceiling and above 2 door openings; the cracks were not fixed properly. The cracks at the crown molding, the hallway and one of the door openings returned within a few months of his work. See pictures attached. Our house is a solid, structurally sound, custom built house. I paid hard earned money for this contract work, and the cracks remain - as it did prior to Mr. P[redacted]'s company's work. • Lack of Supervision: Mr. P[redacted] was not present for any of he contracted scope of work. He dropped off his workers in the mornings (on 7/22, 7/23), and left within the first 10 -15 minutes each day. He returned only when I had comments to review about the work. On the day (7/23/14) that the workers said that the work was complete, a man arrived at my door and said that he was doing Quality Control ((QC) for Mr. P[redacted]. The QC man asked if everything was going ok, and then talked to the workers for about 10 minutes and left. I was sitting in the room where the work was located, and not once did I see this QC man review the quality of the work. After he left, his workers said they were done with the work. I inspected the work and found over 15 areas that needed corrections and trim work that was never painted. I marked all areas with blue painters tape. I contacted Mr. P[redacted] by telephone to let him know that there was incomplete work and punchlist work to be done. Then, I had to personally review each issue with his workers and Mr. P[redacted] for corrections on 7/26/13. Again, Mr. P[redacted] showed up for 10-15 minutes on 7/26/13, and left his workers completely unattended again. Mr. P[redacted] did not review the punchlist work until he wanted his check on 7/30/14 (see Enclosure where he states, "...can I swing by tomorrow and check out the work and grab the check?" He was not there again to actually inspect the work as it was being performed and/or completed. With great reason, I question Mr. P[redacted]'s ability to "know" what actually was done or the quality of work on my house. He was not there to supervise it. Further, Mr. P[redacted] states that the work was done on 7/22 and 7/23 - another untruthful statement - but they had to com back on 7/26 to correct the issues after they said they were done with the work. •Multiple Exaggerations and Untruthful Statements have been made by Mr. Darren P[redacted] in his Revdex.com Complaint Response dated 6/30/14: These exaggerations and prevarications are directly referenced to his response and detailed in the following Enclosure to this letter. On a personal note, I am currently on disability due to 10 back surgeries over the last 5 years. I had the last 5 surgeries in 2013: from May 22, 2013 through December 11, 2013. I did my best to inform Mr. P[redacted] about the issues remaining given my health condition. I acknowledge there were gaps of time between communications, but this does not change the facts related to the improper performance of contracted scope of work.I earned a Bachelor of Architecture, a Master of Science in Construction Management - both from [redacted] Tech, and have been continuously employed a very large national contractor for over 20 years. Prior to my long-term disability, in 2008 I was promoted to Vice President of the Corporation based on my skills, repeat client relationships/references, and professional performance reference and understanding that I am a highly seasoned professional performance. I mention this for your reference and understanding that I am a highly seasoned professional in the architecture and construction industry and the quality of workmanship expected to satisfactorily meet industry standards. I know the right way to complete this type of work and the expected level of quality. This work is "level 1, easy" construction work, and I find it absurd that Mr. P[redacted] is unwilling to behave in a professional manner and provide an equitable adjustment for the work that remains unacceptable.I agree with Mr. P[redacted] that a refund of the full contract amount is unwarranted. I understand that the scope of the work included more than these remaining cracks; however, it will cost well in excess of the 8%-10% ($186.00 to $235.00) of the original contract price ($2,325.00) to have this unacceptable work redone correctly by a quality professional contractor. For my protection and my family's protection, my husband and I will not allow Mr. P[redacted] in my house after his belligerent behavior on 6/04/14, so we will be using a different contractor. He states multiple times that he personally offered to pay another contractor to fix his work. I am formally asking the Revdex.com and Mr. P[redacted] to make good on his offer: Provide an equitable payment to have another contractor of my choosing to fix his work. I believe the work at a minimum will be in excess of $500.00, but I am willing to settle for a fair and reasonable amount as determined by the Revdex.com. Lastly, the reason I reached out to the Revdex.com vs. an attorney was to make sure that the Revdex.com, the General Public and Community know about Mr. P[redacted] and Porterbuilt's untrustworthy business practices: He states over and over that he can fix crack in in drywall when he is quoting the work, charges you dearly for it, but then says he cannot guarantee any of his work after the cracks return within months of the work. Overall, I have been cheated, lambasted, insulted, and threatened in my own house on 6/4/13, and I am sure I am not the first customer that has been treated unfairly, but most are probably too scared to fight back because of his bullying tactics. I will not respond to being bullied and intimidated in my own house. Mr. P[redacted]'s immaturity and lack of professionalism created a hostile environment in my family's safe haven - no one should have to go through this. My goal is to do the right thing informing others so that his unacceptable business practice stops.Respectfully

Business

Response:

7/6/14Dear [redacted]I received your letter along with the customer's response to my first response. I also received her scribbled notes on my first response as well which I couldn't read or follow. It's obvious that our accounts of what happened differ drastically. I stand by my actions, my crew's actions and every aspect of what happened as stated in my response. I have not wavered one bit from any of it. I tried to resolve the issue as amicably as I could but she was never willing to work with me. It's obvious that she's out to give my company and myself a bad name and try to collect money from us as well and this will not be tolerated. The bottom line is we were willing to come back out to make the necessary repairs. The heated exchange is exactly how I explained it - nothing more, nothing less. I'm trying to talk over a barking dog and this along with our interaction caused both of us to get heated. I apologized for my part and went above and beyond to reconcile the matter to my best ability. I am beyond frustrated and exhausted by this entire process. Also for her to accuse my guys of stating anything other then the truth is a false and unwarranted accusation. I'm very thankful to have had them present on 6/4/14 and they not only protected me against these false claims they also will back the truth of what really happened.Again, as stated before there will be no monetary compensation. Our attempts to correct things would have served as compensation but she flat out denied them. My first attempt was making the necessary repairs with my crew. My second and final attempt was sent in an email to offer to pay someone else to do the work. She instead chose to bash us online, send me a scathing email and file an unnecessary complaint with your organization. If she chooses to do so I would have no issues whatsoever in going the legal route. I have nothing to hide. I would love to clear my name, my companies name and use this to refute any additional reviews she leaves online. I will be checking various websites regularly and if this comes to light I'm willing to take legal action against her for slander and defamation of character. I won't think twice about this and I take this matter very seriously. I have been in contact with my attorney regarding this matter and will take it as far as I need to go to protect my name, my companies name and my livelihood. We are in our 11th year in business and have thousands of satisfied customers. I have stellar reviews and ratings on several different websites and will not let this unfortunate incident stand in the way of future work.Lastly, I'm requesting that her complaint and all responses by myself and her be publicly be displayed in entirety on your website. I would like people to read both sides and make their own determination. This should serve as a clear indication of how strongly I feel about the way I have handled things from start to finish. This along with emails, my guys at the meeting and my reputation will help to clear my name. I'm also requesting that you either give my company a “No Rating" or wait to rate it until after the outcome of any court case(s) to do so. Rating us before these findings in another forum is both unfair and unjust.Thank you.Darren P[redacted] Owner- Porterbuilt

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Description: Painting Contractors, Handyman Services, Carpenters, Drywall Contractors

Address: 13821 Rockford Ct, Woodbridge, Virginia, United States, 22193-3724

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