Mrs [redacted],First and foremost, I want to apologize to you for any frustration this may have caused you. As explained when we kindly met you at your residence yesterday, The issue was that the drain line was clogged and all the water had missed the emergency pan and ruined the ceiling causing...
water damage. Our visit to your residence was through your home warranty company. The policy you have, unfortunately does not cover clogged drain lines. SO the drain line was not blown at that time. Because the situation was a tenant/homeowner scenario, we always have to confirm all repairs not covered by the warranty company with the homeowner prior to conducting.The quote for $275 was for us to rebuild the T-section and P-Trap section of the drain line in order to install a main drain line float switch to stop any future water damage to your home/ceiling. It was not just for blowing a drain or P-trap.Also, please understand that the $75 that was collected was not due to any work done at your residence. This was a co-pay/deductible that is automatically owed through your warranty company for any company to come out to diagnose an issue. In no way is our company out to try and charge people and obtain money for work that does not need to be done. The work we advised to be done was to stop any future problems from happening. We strive for honestly and take pride in all of our work. I hope you now have a better understanding of what we as a company were trying to do for you as a valued customer. [redacted]
Complaint: [redacted]
I am rejecting this response because: I am not complaining about pricing if the work that was presented to me did in fact need to be done and If I was in agreement with the pricing. I am not comparing screwdrivers from Lowes or Home Depot. Where you would even approach such an analogy is beyond comprehension. The fact that I was quoted for a job to cut into my drain line and install a tee and pee trap and a cutoff float when my unit already had these items is my COMPLAINT. The FACT is: my unit did not need these items to clear the clogged line for an amount of $275.00 nor did it need it if you were performing it complimentary at no charge to me. My unit ALREADY HAD THESE ITEMS IN PLACE. THAT IS MY ONLY COMPLAINT. I DID NOT NEED WORK PERFORMED AS OUTLINED ABOVE. YOUR COMPANY QUOTED FOR ITEMS TO BE DONE THAT WERE NOT NEEDED. THAT'S THE END OF STORY!! Your company tried to solicit a job that did not need doing. I don't care if I had to pay for it, if my warranty company had to pay for it, or if a complete stranger were to pay for it. IT IS VERY UNETHICAL FOR A COMPANY TO SOLICIT WORK TO ANYONE THAT DOES NOT NEED TO BE DONE. I simply do not want to see other people being charged for work they don't need by your company.
Regards,
[redacted]
Ms [redacted],On 26 September you reached out to our company via email stating and I quote "I need to obtain your detail of your routine services and what exact services are provided on a normal routine service call. Please be advised that I will have to file a complaint if technician does not validate...
the services that were rendered over at the referenced address above."on 27 September I responded to you with the following via email "Ms [redacted],We have left a few messages and have tried to make contact with you in regards to your concern. Please let us know when either of our owners can contact you so they can discuss with you the issue at hand. Thank you."Your response back to me 2 hours later was "I am at work and I tried to get a hold of the technician and called dispatch on Monday, and have a copy of the service order, in front of me. I see the diagnosis but I choose not to discuss right at this moment. I need till Friday to discuss issue." (ALL EMAILS ARE ATTACHED)We never heard back from you that Friday 30 September 30 so we waiting until the following Monday 3 October to reach out to you and still never heard from you. We as a company made numerous attempts to contact you in regards to your concerns to rectify the situation, however you did not cooperate. As far as what the finding were, we were called to your home for a water leak, our contract through the warranty company states that were are to diagnose only what the issue/problem is that you report. The technician found the source of the water leak (primary drain was clogged) and the secondary drain was leaking through to your sub-floor. Your primary drain pan was dirty and evap coil and cond coils were 90% impacted which does not happen in a short period of time. it is a maintenance issue. Your warranty policy did not cover that. It had nothing to do with what our technician did or did not do. We report finding/diagnose the primary concern. It is up to your warranty company after that. If you have/had a maintenance agreement or maintenance done on your AC unit 2 times a month (fall/spring) then that company should be held liable for not making you aware of the condition of your unit/coils. I know [redacted] does not have maint programs therefore that is something a homeowner would be responsible for out of pocket. These are all things we would have been more than happy to discuss with you if you would have contacted us back when we tried to reach out to you. We do our best to make sure our customers are taken care of no matter what. Please let us know if we can be any further assistance to you.
Complaint: [redacted]
I am rejecting this response because:Element was sent by the warranty company to fix my AC, however they came to my home with the intent of selling me a new AC install. I agreed to all the steps recommended by Element employees because I did not realize they were in the business of exploiting warranty customers and price-gauging for unnecessary services.If paying $75 to make my AC work for a few more months band-aid fix, then that's what I want. I told this to every tech and agreed to pay for more coolant, but the price on that went up with each visit. My AC could have been fixed on the first visit by the first technican. I agreed to additional diagnostic measures because I trusted his determination that there was a pinhole leak in my line set. However, I was informed that he failed to do the most basic checks of the coil. I had two additional companies inspect the system and confirm that the steps you took were completely unnecessary.For you to say that you don't do "bandaid fixes" is contradictory to your purpose of providing service calls for a home warranty company. If you're not in the business to do $75 service calls, then you need to stop offering that service through American Home Shield. They are not an AC installation referral company. I am taking this matter up with TDLR. Either your technicians lack basic troubleshooting skills or are intentionally not fixing systems they are dispatched to fix.
Regards,
[redacted]
Ms [redacted], I want to first apologize to you that you feel you had such a negative experience with our company. I also want to address that your original dispatch came through on Sunday 9-11-2016 at 10:23am (which our office IS closed) we do have 48 hours to both respond/contact/service and...
call in diagnosis per our contract with [redacted]. We contacted you first thing the next morning, Mon 9-12-16 and serviced your "No Cool" complaint the same day. We then, still within our guidelines, called in the diagnosis to the warranty company, which was called in Tues 9-13-16The diagnosis showed that your indoor evaporator coil was 100% impacted..Picture attached. and your blower motor had open winding which is caused by overheating... You also had EXTREME overgrowth of vine, etc (pic also attached) over your condenser outside. All of this reduces the efficiency of the A/C and heating system, increases equipment breakdown, and causes insufficient air flow. All of this was taken into consideration and sent to [redacted] for them to make their decision not cover any repairs due to Lack of Maintenance. As far as customer service goes, we as a company do our best to provide the best most professional customer service we can to all our customers, however we do expect the same courtesy and respect from our customers. The name calling, foul language and much more is not necessary to any office personnel when we know for a fact we have done our job 100%. I do apologize if you do not agree with our finding and your warranty companies decision to not cover any repairs. Respectfully, [redacted]Office Manager
Mrs [redacted], We arrived 7/21/2017. Our technician noted that your system was empty of freon (R22). There were NO Visual signs of a leak, therefore our "diagnosis" is that there may be a leak somewhere within your system we cannot visually detect. Because you have a warranty company, there...
are steps and procedures to be taken. We reported back to your warranty company our finding and that we "suggest: an Isolation Leak Search so we can detect exactly where the leak was coming from. After getting that authorization, we contacted you. We explained the complete process to you as we do ALL of our customers before we proceed with any work, authorized or not. A customer has every right to refuse any work being done. You agreed to the process so out technicians proceeded. When they cam out on 7/24/2017 to begin the test, the remainder of any freon in your system had to be removed. Yes, the previous invoice stated "empty" but there is always residual in your lines that run through the home that need to be recovered. That does not show up on "pressure tests" Cutting the copper lines, and the complete process WAS approved by you prior to us doing the work. We returned 7/26/2017 to check the pressures. (we have to wait 24-48 hours to the leak to present itself) The pressures showed that the leak was coming from your coil in your Air Handler. We reported back to the warranty company with our report and suggestion to replace the coil. Th warranty company made their decision that it was more cost effective to replace the complete Air Handler rather than just the coil. Unfortunately, due to that decision made only by your warranty company, there will be possible non-coverage charges that you, the homeowner would be responsible for if your warranty company does not cover them. Again, you as the customer have every right to refuse service to your home, but we do the service only after we get the "OK" from the homeowner, which we did. I understand the cost is high for you to repair what your warranty company is authorizing, but that is something you need to take up with your warranty company. It is not on us as a company.As for damage to your system, we did not damage anything to your AC unit. It was the process of the leak search as we had discussed and per our contract with your warranty company and per TDLR, we can not put a system back together knowing there is a leak and it is documented. Therefore, there will be no reimbursement for something we did not do. As for the service fee, we did diagnose your system and per your contract with your warranty company, that fee is due upon just diagnosis. We, as a company did everything necessary to diagnose your system and the proper steps. I am sorry that you feel so negative about the process and feel we were in the wrong. We stayed in constant communication with you and did our best to inform you of everything. and as I explained previously, we never like to put a band-aid over a problem, we fix the issue to the fullest so you never have an issue again.
Ms [redacted], your understanding and accusations are completely false. There in no way was any work to be performed or set in place to your residence. As explained to you numerous times, Because your warranty company did not authorize a specific type of work to be done, we, as a contracted company, then give our price to you to get it done to what we believed will be your best option to stop any future problems. If as a customer, you do not agree with our prices, you are not obligated to use us as a company. We never perform work, set appointments or put in motions any work without the consent out any homeowners. Which in this case, we NEVER did. We kindly continued to answer all of you concerns and questions regarding your home and findings with the utmost respect. The fact that you are and husband cleaned out the lines yourself may have been a wonderful thing, but it may just have been a temporary solution. That was all we were trying to explain to you. Our work is not fictitious nor our quotes outrageous. Every company may have a different approach and different cost for the same type of work. it depends of many factors. As a consumer, I am not going to belittle a company because maybe I can buy a screwdriver at Lowes for $5 but why does Home Depot want to charge me $10 for the exact same one. We continue to be proud of our work and take pride every day in what we do as a company. Thank you[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: I had a second opinion given to me by another AC company through the same warranty company & their diagnosis; did not support your technician findings. I chose not to talk to you because I needed to have the second company come out and provide their findings. I have both invoices and there is conflict with your technician discovery. Please be advised that your technician walk and pretty much walked out and did not spend over 5 minutes on my service call. The issue has been corrected and the other AC company fixed issue. I chose not to waste my time with your company after I made all attempt s get a hold of you all and didn't bother to return my call until I made the compliant. Thank you, I don't think that the other company would have fixed the issue had they supported your findings, either way I have bother service orders to prove findings. I can make a scan copy and upload both copies so that you may see for yourself. But again I do not have the time to be back and forth we just want to have the proper services rendered not just in and out conclusions.
Regards,
[redacted]
It is very unfortunate that you feel that we did not do our job to the fullest or to your expectations. However, after speaking with the technician and going over his report, it is obvious that due to the amount of oil that was on your unit, there was no doubt that it was VERY visible with a...
visual inspection without having to take anything apart on your unit. With this being said, the report given back to the warranty company was answering there direct questions as to whether or not this could have been detected upon an actual visual inspection prior to us being sent to your home. Again, with the amount of oil you had, and in our professional opinion, it should have been detected.After our report is submitted, it I the warranty companies decision as to approving or denying any repairs or moving forward with your claim. I understand your frustration, especially being in your home for as long as you have been. however, our technician did exactly what he was supposed to do in the time it took him to do it. whether it took him 5 minutes or 30 minutes to find the issue at hand. What ever concerns you have beyond that, concerning repairs, you must take up with your warranty company.
Complaint: [redacted]
I am rejecting this response because:The co-owner met me at the residence and was courteous. However, he continued to evade the fact that the items the first co-owner and technician submitted to be performed for a cost of $275 to me, were indeed fictitious because what was submitted to be performed was already in place. I told him I reported to Revdex.com, The Home Warranty Company and the Texas Licensing and he simply said he would deny all allegations and it would be his word against mine. He stated he would say it was a simple mistake and that the technician (co owner) mixed up which home it was. I talked to the office personnel several times to be sure what was quoted was correct. I also talked directly to the technician (co owner) to be completely sure this was the case and he went into an in depth explanation of cutting into the line and installing items that needed to be in place in order to clear the clogged drain line. He said there was no way to clear the line. I later found, before allowing the work to be done, that these items were already in place. I was able to catch his company, Element Efficient Energy Concepts, before the scope of work was done by going up into the attic and personally viewing the unit to verify what work quoted to be performed for $275 was for repairs that were not needed due to the fact that they said:1) the drain line did not have a tee, pee trap, or an overflow switch and it was to cut the line and install all three in order to clear the clogged line. At my inspection, I found the unit to have all three items they said were not there. Therefore, ELEMENT IS NOT AN HONEST COMPANY AND I AM FILING THIS COMPLAINT IN HOPES THAT OTHER PEOPLE WILL NOT BE SUSEPTIBLE TO FICTIOUS WORK/REPAIRS AT OUTRAGEOUS PRICING.
Regards,
[redacted]
Mrs [redacted],First and foremost, I want to apologize to you for any frustration this may have caused you. As explained when we kindly met you at your residence yesterday, The issue was that the drain line was clogged and all the water had missed the emergency pan and ruined the ceiling causing...
water damage. Our visit to your residence was through your home warranty company. The policy you have, unfortunately does not cover clogged drain lines. SO the drain line was not blown at that time. Because the situation was a tenant/homeowner scenario, we always have to confirm all repairs not covered by the warranty company with the homeowner prior to conducting.The quote for $275 was for us to rebuild the T-section and P-Trap section of the drain line in order to install a main drain line float switch to stop any future water damage to your home/ceiling. It was not just for blowing a drain or P-trap.Also, please understand that the $75 that was collected was not due to any work done at your residence. This was a co-pay/deductible that is automatically owed through your warranty company for any company to come out to diagnose an issue. In no way is our company out to try and charge people and obtain money for work that does not need to be done. The work we advised to be done was to stop any future problems from happening. We strive for honestly and take pride in all of our work. I hope you now have a better understanding of what we as a company were trying to do for you as a valued customer. [redacted]
Complaint: [redacted]
I am rejecting this response because: I am not complaining about pricing if the work that was presented to me did in fact need to be done and If I was in agreement with the pricing. I am not comparing screwdrivers from Lowes or Home Depot. Where you would even approach such an analogy is beyond comprehension. The fact that I was quoted for a job to cut into my drain line and install a tee and pee trap and a cutoff float when my unit already had these items is my COMPLAINT. The FACT is: my unit did not need these items to clear the clogged line for an amount of $275.00 nor did it need it if you were performing it complimentary at no charge to me. My unit ALREADY HAD THESE ITEMS IN PLACE. THAT IS MY ONLY COMPLAINT. I DID NOT NEED WORK PERFORMED AS OUTLINED ABOVE. YOUR COMPANY QUOTED FOR ITEMS TO BE DONE THAT WERE NOT NEEDED. THAT'S THE END OF STORY!! Your company tried to solicit a job that did not need doing. I don't care if I had to pay for it, if my warranty company had to pay for it, or if a complete stranger were to pay for it. IT IS VERY UNETHICAL FOR A COMPANY TO SOLICIT WORK TO ANYONE THAT DOES NOT NEED TO BE DONE. I simply do not want to see other people being charged for work they don't need by your company.
Regards,
[redacted]
Ms [redacted],On 26 September you reached out to our company via email stating and I quote "I need to obtain your detail of your routine services and what exact services are provided on a normal routine service call. Please be advised that I will have to file a complaint if technician does not validate...
the services that were rendered over at the referenced address above."on 27 September I responded to you with the following via email "Ms [redacted],We have left a few messages and have tried to make contact with you in regards to your concern. Please let us know when either of our owners can contact you so they can discuss with you the issue at hand. Thank you."Your response back to me 2 hours later was "I am at work and I tried to get a hold of the technician and called dispatch on Monday, and have a copy of the service order, in front of me. I see the diagnosis but I choose not to discuss right at this moment. I need till Friday to discuss issue." (ALL EMAILS ARE ATTACHED)We never heard back from you that Friday 30 September 30 so we waiting until the following Monday 3 October to reach out to you and still never heard from you. We as a company made numerous attempts to contact you in regards to your concerns to rectify the situation, however you did not cooperate. As far as what the finding were, we were called to your home for a water leak, our contract through the warranty company states that were are to diagnose only what the issue/problem is that you report. The technician found the source of the water leak (primary drain was clogged) and the secondary drain was leaking through to your sub-floor. Your primary drain pan was dirty and evap coil and cond coils were 90% impacted which does not happen in a short period of time. it is a maintenance issue. Your warranty policy did not cover that. It had nothing to do with what our technician did or did not do. We report finding/diagnose the primary concern. It is up to your warranty company after that. If you have/had a maintenance agreement or maintenance done on your AC unit 2 times a month (fall/spring) then that company should be held liable for not making you aware of the condition of your unit/coils. I know [redacted] does not have maint programs therefore that is something a homeowner would be responsible for out of pocket. These are all things we would have been more than happy to discuss with you if you would have contacted us back when we tried to reach out to you. We do our best to make sure our customers are taken care of no matter what. Please let us know if we can be any further assistance to you.
Complaint: [redacted]
I am rejecting this response because:Element was sent by the warranty company to fix my AC, however they came to my home with the intent of selling me a new AC install. I agreed to all the steps recommended by Element employees because I did not realize they were in the business of exploiting warranty customers and price-gauging for unnecessary services.If paying $75 to make my AC work for a few more months band-aid fix, then that's what I want. I told this to every tech and agreed to pay for more coolant, but the price on that went up with each visit. My AC could have been fixed on the first visit by the first technican. I agreed to additional diagnostic measures because I trusted his determination that there was a pinhole leak in my line set. However, I was informed that he failed to do the most basic checks of the coil. I had two additional companies inspect the system and confirm that the steps you took were completely unnecessary.For you to say that you don't do "bandaid fixes" is contradictory to your purpose of providing service calls for a home warranty company. If you're not in the business to do $75 service calls, then you need to stop offering that service through American Home Shield. They are not an AC installation referral company. I am taking this matter up with TDLR. Either your technicians lack basic troubleshooting skills or are intentionally not fixing systems they are dispatched to fix.
Regards,
[redacted]
Ms [redacted], I want to first apologize to you that you feel you had such a negative experience with our company. I also want to address that your original dispatch came through on Sunday 9-11-2016 at 10:23am (which our office IS closed) we do have 48 hours to both respond/contact/service and...
call in diagnosis per our contract with [redacted]. We contacted you first thing the next morning, Mon 9-12-16 and serviced your "No Cool" complaint the same day. We then, still within our guidelines, called in the diagnosis to the warranty company, which was called in Tues 9-13-16The diagnosis showed that your indoor evaporator coil was 100% impacted..Picture attached. and your blower motor had open winding which is caused by overheating... You also had EXTREME overgrowth of vine, etc (pic also attached) over your condenser outside. All of this reduces the efficiency of the A/C and heating system, increases equipment breakdown, and causes insufficient air flow. All of this was taken into consideration and sent to [redacted] for them to make their decision not cover any repairs due to Lack of Maintenance. As far as customer service goes, we as a company do our best to provide the best most professional customer service we can to all our customers, however we do expect the same courtesy and respect from our customers. The name calling, foul language and much more is not necessary to any office personnel when we know for a fact we have done our job 100%. I do apologize if you do not agree with our finding and your warranty companies decision to not cover any repairs. Respectfully, [redacted]Office Manager
Mrs [redacted], We arrived 7/21/2017. Our technician noted that your system was empty of freon (R22). There were NO Visual signs of a leak, therefore our "diagnosis" is that there may be a leak somewhere within your system we cannot visually detect. Because you have a warranty company, there...
are steps and procedures to be taken. We reported back to your warranty company our finding and that we "suggest: an Isolation Leak Search so we can detect exactly where the leak was coming from. After getting that authorization, we contacted you. We explained the complete process to you as we do ALL of our customers before we proceed with any work, authorized or not. A customer has every right to refuse any work being done. You agreed to the process so out technicians proceeded. When they cam out on 7/24/2017 to begin the test, the remainder of any freon in your system had to be removed. Yes, the previous invoice stated "empty" but there is always residual in your lines that run through the home that need to be recovered. That does not show up on "pressure tests" Cutting the copper lines, and the complete process WAS approved by you prior to us doing the work. We returned 7/26/2017 to check the pressures. (we have to wait 24-48 hours to the leak to present itself) The pressures showed that the leak was coming from your coil in your Air Handler. We reported back to the warranty company with our report and suggestion to replace the coil. Th warranty company made their decision that it was more cost effective to replace the complete Air Handler rather than just the coil. Unfortunately, due to that decision made only by your warranty company, there will be possible non-coverage charges that you, the homeowner would be responsible for if your warranty company does not cover them. Again, you as the customer have every right to refuse service to your home, but we do the service only after we get the "OK" from the homeowner, which we did. I understand the cost is high for you to repair what your warranty company is authorizing, but that is something you need to take up with your warranty company. It is not on us as a company.As for damage to your system, we did not damage anything to your AC unit. It was the process of the leak search as we had discussed and per our contract with your warranty company and per TDLR, we can not put a system back together knowing there is a leak and it is documented. Therefore, there will be no reimbursement for something we did not do. As for the service fee, we did diagnose your system and per your contract with your warranty company, that fee is due upon just diagnosis. We, as a company did everything necessary to diagnose your system and the proper steps. I am sorry that you feel so negative about the process and feel we were in the wrong. We stayed in constant communication with you and did our best to inform you of everything. and as I explained previously, we never like to put a band-aid over a problem, we fix the issue to the fullest so you never have an issue again.
Ms [redacted], your understanding and accusations are completely false. There in no way was any work to be performed or set in place to your residence. As explained to you numerous times, Because your warranty company did not authorize a specific type of work to be done, we, as a contracted company, then give our price to you to get it done to what we believed will be your best option to stop any future problems. If as a customer, you do not agree with our prices, you are not obligated to use us as a company. We never perform work, set appointments or put in motions any work without the consent out any homeowners. Which in this case, we NEVER did. We kindly continued to answer all of you concerns and questions regarding your home and findings with the utmost respect. The fact that you are and husband cleaned out the lines yourself may have been a wonderful thing, but it may just have been a temporary solution. That was all we were trying to explain to you. Our work is not fictitious nor our quotes outrageous. Every company may have a different approach and different cost for the same type of work. it depends of many factors. As a consumer, I am not going to belittle a company because maybe I can buy a screwdriver at Lowes for $5 but why does Home Depot want to charge me $10 for the exact same one. We continue to be proud of our work and take pride every day in what we do as a company. Thank you[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: I had a second opinion given to me by another AC company through the same warranty company & their diagnosis; did not support your technician findings. I chose not to talk to you because I needed to have the second company come out and provide their findings. I have both invoices and there is conflict with your technician discovery. Please be advised that your technician walk and pretty much walked out and did not spend over 5 minutes on my service call. The issue has been corrected and the other AC company fixed issue. I chose not to waste my time with your company after I made all attempt s get a hold of you all and didn't bother to return my call until I made the compliant. Thank you, I don't think that the other company would have fixed the issue had they supported your findings, either way I have bother service orders to prove findings. I can make a scan copy and upload both copies so that you may see for yourself. But again I do not have the time to be back and forth we just want to have the proper services rendered not just in and out conclusions.
Regards,
[redacted]
It is very unfortunate that you feel that we did not do our job to the fullest or to your expectations. However, after speaking with the technician and going over his report, it is obvious that due to the amount of oil that was on your unit, there was no doubt that it was VERY visible with a...
visual inspection without having to take anything apart on your unit. With this being said, the report given back to the warranty company was answering there direct questions as to whether or not this could have been detected upon an actual visual inspection prior to us being sent to your home. Again, with the amount of oil you had, and in our professional opinion, it should have been detected.After our report is submitted, it I the warranty companies decision as to approving or denying any repairs or moving forward with your claim. I understand your frustration, especially being in your home for as long as you have been. however, our technician did exactly what he was supposed to do in the time it took him to do it. whether it took him 5 minutes or 30 minutes to find the issue at hand. What ever concerns you have beyond that, concerning repairs, you must take up with your warranty company.
Complaint: [redacted]
I am rejecting this response because:The co-owner met me at the residence and was courteous. However, he continued to evade the fact that the items the first co-owner and technician submitted to be performed for a cost of $275 to me, were indeed fictitious because what was submitted to be performed was already in place. I told him I reported to Revdex.com, The Home Warranty Company and the Texas Licensing and he simply said he would deny all allegations and it would be his word against mine. He stated he would say it was a simple mistake and that the technician (co owner) mixed up which home it was. I talked to the office personnel several times to be sure what was quoted was correct. I also talked directly to the technician (co owner) to be completely sure this was the case and he went into an in depth explanation of cutting into the line and installing items that needed to be in place in order to clear the clogged drain line. He said there was no way to clear the line. I later found, before allowing the work to be done, that these items were already in place. I was able to catch his company, Element Efficient Energy Concepts, before the scope of work was done by going up into the attic and personally viewing the unit to verify what work quoted to be performed for $275 was for repairs that were not needed due to the fact that they said:1) the drain line did not have a tee, pee trap, or an overflow switch and it was to cut the line and install all three in order to clear the clogged line. At my inspection, I found the unit to have all three items they said were not there. Therefore, ELEMENT IS NOT AN HONEST COMPANY AND I AM FILING THIS COMPLAINT IN HOPES THAT OTHER PEOPLE WILL NOT BE SUSEPTIBLE TO FICTIOUS WORK/REPAIRS AT OUTRAGEOUS PRICING.
Regards,
[redacted]