Portillo's Hot Dogs Reviews (%countItem)
Portillo's Hot Dogs Rating
Address: 5532 S Harlem Ave, Summit, Illinois, United States, 60501-1239
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Two times in a row I’ve dealt with poor service and issues with my order. The first time I let it slide but this second time had me on hold for 20+ mins with no resolution. The first issue we had required us to return to the restaurant which a round trip is close to an hour. This second time we didn’t even have an opportunity to do that however did want to voice our frustration with this being another issue that was due to lack of review to the orders being placed. My time is valuable and I don’t appreciate wasting my money by paying for items that I did not receive.
Revdex.com Complaint ID: 14135836 (34765709)
Hello Jesena,
We have received your complaint about your visit to the Summit Portillo’s. We apologize that you were missing your bread and fries on the order and you were unable to reach the location for them to fix this. We have gone ahead and refunded this order for you and we have attached the copy of the refund for you. If you ever need to reach out to Portillo’s Guest Services you can do so by calling 630-*** or emailing [email protected] . We thank you for bringing this to our attention and we have already contacted the management team about this to address these concerns with their teams. Thank you,
Anna *** Direct Line: 630-***
Guest Experience Manager Guest Services: 630-