Portland Family Practice

I am writing in follow up to a complaint received at The Portland Clinic in regard to our patient The patient is asking that his business at Atlas Financial be settled for a lesser amount and the 35% interest fee be removed After reviewing this account, The Portland Clinic has followed all protocols and the current status stands as is There will be no adjustment on the account balance at Atlas Financial and it will not be recalled from collection, due to the following timeline We sent the patient his first statement in January A total of statements were sent to the patient with no response In December 2014, we called the patient and left a voicemail, asking he call back regarding his balance In early January 2015, we had not head back from the patient, so we sent a pre-collection letter indicating his outstanding balance and asking him to contact The Portland Clinic With no response within business days, the balance was sent to collection and a 35% collection fee was added The patient signed an authorization that he acknowledged the 35% fee at his first visit and this information is noted on every statement that is sent to the patient In March 2015, we started sending statements for new balances incurred A total of statements were sent to the patient with no response In June 2015, we called the patient regarding his balance and he indicated he would be setting up monthly payments through his online bill payment We never received a payment, so sent a pre-collection letter indicating his outstanding balance in July With no response to that letter, the patient was sent to collection for a second time in august

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Thank you for your help in this matter

Continued, unsolicited harassment regarding services I have requested canceled on numerous occasionsThis organization refuses to get my name correct; they call, mails, and otherwise address me inaccurately and as such I have requested they CEASE & DESIST ALL CONTACTI have made this request multiple times in person, by phone, in writing, and now thru Revdex.com

I was receiving care at the portland clinic from through I was recently contacted by member of the Portland Clinic about an outstanding balance that was in the $rangeI told them I would try to pay it as soon as possibleI was also contacted by a 3rd party collection " Atlas Financial to settle a bill in two paymentsI was recently contacted by this 3rd party debt collector that I had an outstanding balance that exceeded $1,with the portland clinicI called the portland clinic and inquired about this bill and they said that they were unable to help me now that it has gone to collectionsAt no time did the Portland Clinic Contact me about this outspend balance that from two years ago in I had received letter but was working part-time and unable to pay the full amountI was never given an option to make payments for this balanceAfter Speaking with a member of the portland Clinic they also mention that my bill has incurred a 35% late fee chargeI wish I wo

December 22, 2015c/o Revdex.comPO Box 1000DuPont, WA 98327
Reference ID: [redacted]
I am writing in follow up to the complaint we received on behalf of our patient, [redacted]. She was upset that she received multiple billings for her services rendered...

on September 25,2015.
The reason she received separate billings, is because The Portland Clinic lab cannot process all labservices in house and we therefore have to send some lab specimens outside of The Portland Clinic forprocessing. Additionally, we send statements to our patients for balances due to The Portland Clinic assoon as insurance processes. Since some of [redacted]'s charges were billed on separate claims, she receivedseparate statements from The Portland Clinic as well. This is our customary process and is in line with· billing within the healthcare industry to bill a patient as soon as insurance responds on a claim.
As a courtesy, I have adjusted off the outstanding balance due to The Portland Clinic of$82.92 Thepatient no longer has a balance due with us. For future reference, it is important that [redacted] is aware shemay receive separate billing statements for her charges. 1 have sent her a letter explaining this and theoutcome as well. Please let me know if you need anything further from me.
Sincerely,
Heidi T[redacted] Business Services ManagerThe Portland Clinic, LLP503-221-0161, ext. [redacted]@tpcllp.com

I am writing in response to the complaint received on 11/10/15, assigned ID [redacted]
In response to the complaint submitted by patient [redacted], I have adjusted off the outstandingbalance of $125 in relation to the brace the patient was given on 6/12/15. I had previously discussedwith Mr. [redacted]...

and explained that he did sign a waiver acknowledging he would be responsible for thischarge, should his insura nce not cover. I sent him a copy of this waiver showing that he did sign off onthis understanding. However, based on his continued frustration and disagreement with the billing, thecharge has been adjusted from his account to reflect a zero dollar balance.
I will also be sending the patient a letter indicating this outcome. Should you have further questions,please feel free to reach back out to me at the contact information listed below.
Sincerely,Heidi T[redacted]Business Services ManagerThe Portland Clinic, LLP503-221-0161, ext. [redacted]

[redacted]DOCUMENT ATTACHED[redacted]
August 30, 2016Revdex.comI am writing in regards to the complaint received from [redacted].  In reviewing her account,   have been able to put adequate notes to indicate that the patient should not receive any further communication from The...

Portland Clinic.I apologize for the frustration this has caused, as The Portland Clinic strives to provide the highest quality customer service and medical care to our patients. If there is anything further we can assist with, please reach out to me directly.

I am writing in follow up to a complaint received at The Portland Clinic in regard to our patient.  The patient is asking that his business at Atlas Financial be settled for a lesser amount and the 35% interest fee be removed.  After reviewing this account, The Portland Clinic has followed...

all protocols and the current status stands as is.
There will be no adjustment on the account balance at Atlas Financial and it will not be recalled from collection, due to the following timeline.  We sent the patient his first statement in January 2014.  A total of 10 statements were sent to the patient with no response.  In December 2014, we called the patient and left a voicemail, asking he call back regarding his balance.  In early January 2015, we had not head back from the patient, so we sent a pre-collection letter indicating his outstanding balance and asking him to contact The Portland Clinic.  With no response within 10 business days, the balance was sent to collection and a 35% collection fee was added.  The patient signed an authorization that he acknowledged the 35% fee at his first visit and this information is noted on every statement that is sent to the patient.
In March 2015, we started sending statements for new balances incurred.  A total of 5 statements were sent to the patient with no response.  In June 2015, we called the patient regarding his balance and he indicated he would be setting up monthly payments through his online bill payment.  We never received a payment, so sent a pre-collection letter indicating his outstanding balance in July 2015.  With no response to that letter, the patient was sent to collection for a second time in august 2015.