Complaint: [redacted] I am rejecting this response because: Portland Singles did not attempt any contact with me after the third "match", despite thier claims of doing soI've received no letters, no phone calls, no emails since the third "match" or since filing the complaint with Revdex.comMy contact information has not changedPortland Singles has not held thier agreement and is now making additional claimsSincerely, [redacted] Revdex.com IS SPECIFICALLY REQUESTING THAT THE BUSINESS ADDRESS THE ISSUE THAT THE CONSUMER HAS NOT RECEIVED CONTACT AFTER THE THIRD MATCH PERHAPS THE BUSINESS CAN PROVIDE THE ADDITIONAL INTRODUCTIONS WHICH PROVIDES THE CONSUMER WITH A NAME AND PHONE NUMBER OF ANOTHER MEMBER
Portland Singles stands by its initial response, but understands there may be a misunderstanding somewhere As such, Portland Singles will reach out to Ms [redacted] in an attempt to remedy this situation and move forward We are hopeful Ms***'s opinion of us can be changed
First and foremost, Portland Singles takes every member complaint very seriously, and it concerns us that Ms [redacted] is so unhappy It is also unfortunate that she has stated Portland Singles does “bait and switch”, which is not true at allPortland Singles has a firm ''no refund policy'' (See paragraph 4aof the contract, which states: ''EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT Portland Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in this agreement.'') Once a person enrolls in our membership and pays for our service the sale is final No right exists for that person to obtain a refund any time thereafter simply because that person changed their mind Ms [redacted] became a member of Portland Singles on February 23, 2017, purchasing six (6) introductionsTo date, Ms [redacted] has personally received three (3) introductionsMs [redacted] has disputed her membership and refused further service, but Portland Singles wishes to continue to providing her service as contracted forWhen Ms [redacted] requested a refund from Portland Singles, management did send her a letter stating that there were no refunds and explained the reasons why At that time, as the letter stated, Ms [redacted] was put on “hold” until she notified the company that she would like to resume service Ms [redacted] did not do so As stated in paragraph 3bof the contract (which Ms [redacted] initialed), ''An introduction is made when Portland Singles provides you with a name and a phone number of another member.'' Additionally, paragraph 3b(''PREFERENCES'') of the contract states, ''Preferences are used as a guideline for Membership services when seeking potential introductions As introductions are based on an AS-AVAILABLE basis, introductions will be made that are as nearly compatible to a member's preferences at any given time.'' Further, the same clause states: ''Portland Singles, its agents and assigns, do not represent the characteristics, availability, quantity or demographic maof its membership base at any time You, the Member, acknowledge that the membership base changes on a daily basis due to changes in membership status, including, but not limited to: new enrollments, expired membership, members becoming involved in relationships, members traveling, and members temporarily suspending their memberships.'' Further, an Addendum to the contract, signed by Ms [redacted] states the following: ''...I understand that my preferences are 'preferences' and not 'requirements' If at any time Portland Singles is unable to select an introduction who fulfills all of my preferences, Portland Singles will select an introduction who is compatible with my preferences but who may not meet all of the preferences I indicated in my profile.'' Having said that, Portland Singles is generous about replacing the introductions that do not result in meetings or result in very disappointing meetings Ms [redacted] is no exception to this generosityBecause Portland Singles aims to please, Portland Singles will work hard to find the right introductions for Ms*** Based upon an analysis of Ms***'s membership file thusfar, it appears that Portland Singles is providing service to Ms [redacted] precisely in the manner she contracted forPortland Singles is performing according to the stated contract terms and services are most definitely being rendered as agreed However, Ms [redacted] must accept serviceAt Portland Singles we understand that when people become members of such a personal service they may second-guess their decision Customer satisfaction is important to Portland Singles, and our staff looks forward to continuing to work with Ms [redacted] in the process of finding that right match Portland Singles has kept its side of the agreement and has remained within the parameters of the contractMs [redacted] is not entitled to a refundSenior Management has reviewed Ms***’s complaint and is hopeful that Ms [redacted] and Portland Singles can move forward in a positive manner
Complaint: [redacted] I am rejecting this response because: Portland Singles did not attempt any contact with me after the third "match", despite thier claims of doing soI've received no letters, no phone calls, no emails since the third "match" or since filing the complaint with Revdex.comMy contact information has not changedPortland Singles has not held thier agreement and is now making additional claimsSincerely, [redacted] Revdex.com IS SPECIFICALLY REQUESTING THAT THE BUSINESS ADDRESS THE ISSUE THAT THE CONSUMER HAS NOT RECEIVED CONTACT AFTER THE THIRD MATCH PERHAPS THE BUSINESS CAN PROVIDE THE ADDITIONAL INTRODUCTIONS WHICH PROVIDES THE CONSUMER WITH A NAME AND PHONE NUMBER OF ANOTHER MEMBER
Portland Singles stands by its initial response, but understands there may be a misunderstanding somewhere As such, Portland Singles will reach out to Ms [redacted] in an attempt to remedy this situation and move forward We are hopeful Ms***'s opinion of us can be changed
First and foremost, Portland Singles takes every member complaint very seriously, and it concerns us that Ms [redacted] is so unhappy It is also unfortunate that she has stated Portland Singles does “bait and switch”, which is not true at allPortland Singles has a firm ''no refund policy'' (See paragraph 4aof the contract, which states: ''EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT Portland Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in this agreement.'') Once a person enrolls in our membership and pays for our service the sale is final No right exists for that person to obtain a refund any time thereafter simply because that person changed their mind Ms [redacted] became a member of Portland Singles on February 23, 2017, purchasing six (6) introductionsTo date, Ms [redacted] has personally received three (3) introductionsMs [redacted] has disputed her membership and refused further service, but Portland Singles wishes to continue to providing her service as contracted forWhen Ms [redacted] requested a refund from Portland Singles, management did send her a letter stating that there were no refunds and explained the reasons why At that time, as the letter stated, Ms [redacted] was put on “hold” until she notified the company that she would like to resume service Ms [redacted] did not do so As stated in paragraph 3bof the contract (which Ms [redacted] initialed), ''An introduction is made when Portland Singles provides you with a name and a phone number of another member.'' Additionally, paragraph 3b(''PREFERENCES'') of the contract states, ''Preferences are used as a guideline for Membership services when seeking potential introductions As introductions are based on an AS-AVAILABLE basis, introductions will be made that are as nearly compatible to a member's preferences at any given time.'' Further, the same clause states: ''Portland Singles, its agents and assigns, do not represent the characteristics, availability, quantity or demographic maof its membership base at any time You, the Member, acknowledge that the membership base changes on a daily basis due to changes in membership status, including, but not limited to: new enrollments, expired membership, members becoming involved in relationships, members traveling, and members temporarily suspending their memberships.'' Further, an Addendum to the contract, signed by Ms [redacted] states the following: ''...I understand that my preferences are 'preferences' and not 'requirements' If at any time Portland Singles is unable to select an introduction who fulfills all of my preferences, Portland Singles will select an introduction who is compatible with my preferences but who may not meet all of the preferences I indicated in my profile.'' Having said that, Portland Singles is generous about replacing the introductions that do not result in meetings or result in very disappointing meetings Ms [redacted] is no exception to this generosityBecause Portland Singles aims to please, Portland Singles will work hard to find the right introductions for Ms*** Based upon an analysis of Ms***'s membership file thusfar, it appears that Portland Singles is providing service to Ms [redacted] precisely in the manner she contracted forPortland Singles is performing according to the stated contract terms and services are most definitely being rendered as agreed However, Ms [redacted] must accept serviceAt Portland Singles we understand that when people become members of such a personal service they may second-guess their decision Customer satisfaction is important to Portland Singles, and our staff looks forward to continuing to work with Ms [redacted] in the process of finding that right match Portland Singles has kept its side of the agreement and has remained within the parameters of the contractMs [redacted] is not entitled to a refundSenior Management has reviewed Ms***’s complaint and is hopeful that Ms [redacted] and Portland Singles can move forward in a positive manner