Portland's Treasure Chest

I am truly sorry this happened, after over years in the business I am happy to say this is an isolated incidentI recently switched internet and phone providers and was all set up for this transitionUnfortunately nothing was forwarding or working as promised...this took us a week or so to
realize that we were not only not receiving orders placed on the web site, but that we were not getting any e-mails or phone messagesOnce this was found out we took immediate action and had to sift through over e-mails a day and respond to a good portion of those unfortunately *** was one of those customers that had tried to follow up on an order she placed and was unable to reach usmake matters worse, the post office lost the parcelI can understand her frustration...I would be upset as well....once in contact with her she was too upset to want to deal with us anymore at that point and so there was really nothing we could do to try and rectify this problemShe of course was refunded her moneyI am truly sorry this happened e feel awful, but we are trying to do our best, some times things are out of your control no matter how hard you try

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Sincerely, *** ***