Portraits International of the Southwest

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] They claimed they did nothing wrong so nothing is really resolved nor will it be I'm sure Here is my initial email: From: [redacted] Sent: Friday, July 24, 7:PMTo: [redacted] Subject: Bait and Switch To Whom It May Concern: When I signed up for the $photo sessions I was very specific about my questions to the salesman I asked do we get sheets for the $and he said yes I remember thinking that portrait innovations does sheets for $when we go and I thought it was a better deal than them So I was shocked to find out you actually charge $dollars a single sheet which is beyond ridiculous So you lied to us just to get our foot in the door The good ole bait and switch I should've seen it but I admit I was fooled In addition, the 10xcollage that was the only part actually covered under the $was pictures of the SAME picture What kind of stupidity is that? You had or poses to choose from and you put the same on the same collage, just wow I'm not even the creative artistic type and even I know that is stupid I don't expect any kind of response You fooled us and we won't be using your services any longer And I'm not surprised you don't have a comment section on your website because you should google yourself I didn't find one website with positive comments about you Sincerely, No longer a customer Their response and my follresponse (in red) was: The collage special for $and any other special we offer is for customers to try our servicesThe collage style mentioned is done with the 1st pose taken as is every special offeredThe pose is processed in different styles of photographyThis collage offered has an $value at private studio’sThere is no bait and switch, samples are clearly displayed at time of purchase and all information is on the coupon purchased Maybe that is true However, when dealing with one of your salesmen/women, the coupon is not used in the conversation It is done orally That is where the problem lies You can print whatever you want to on a piece of paper but if your salesmen/women don't accurately convey the information that's a problem and that's what happened And I also learned a hard life lesson here that I should not trust the person talking and just read the paper So I do take blame for that but I was very specific in my question about sheets for $because I compared it to portrait innovations which does sheets for $because I go there twice a year for each of my kids bdays pictures on a collage of the same picture is just weird I've done pictures at 5-facilities and none have ever done that Your photographer could be a lot more creative if he used of the poses Additional poses are taken and we offer package prices for customers to take home with them at the time of viewing at reasonable pricesWe apologize for any mis-confusion and will gladly offer you a refund for the portrait if you are not satisfied The pictures were great and I purchased them even if they were three times the amount I'd pay at portrait innovations but I will not return nor ask for a refund Could you please be so kind as to provide me with the city and state the portraits were takenI look forward to hearing from you shortlyHave a great dayJ [redacted] END OF EMAIL, NO FURTHER RESPONSES I have received no further responses I think this is about as closed as it will ever be I never expected anything from the Revdex.com or the Organization but I figured if this happened to enough people and they complained maybe a pattern of distrust would emerge I leave it up to you guys Nothing really else to do in my opinion I will defer to your judgment Regards, [redacted]

Dear Revdex.com,Thank you for your timeI have attached the Certificate that our Customers receive when they sign up to have their Family Portraits takenPlease see it clearly states No refunds for this special offerWe would be delighted to reschedule the Customer's appointmentWe will be available for appointments Thursday June through Monday June 19, Respectfully,Trudy [redacted]

Dear Revdex.com,I called this Customer on February 1, and left a voice mail messageI sent the Customer and email on February 2, and it was returned undeliverable so I called her via telephone once moreI left another voice mail messageI have not heard back from the CustomerMaybe you can reach out to her and have her call meI need more details to further investigateAnything you can do would be greatly appreciatedRespectfully,***Portraits International

Dear Revdex.com,GreetingsWe have made attempts via telephone to contact the CustomerWe left voice mail messagesI sent the Customer an email asking the Customer to please contact usWe have not heard back from the Customer Hopefully we will hear back from the Customer soonThank you.Respectfully.Trudy [redacted]

Dear Revdex.com,Greetings once againWe spoke with the Customer this morningWe fixed what the Customer complained about in her promotional portraitThe Customer advised she would accept thatIf the Customer would like a full refund, please be so kind to return the full product and we will gladly issue her a full refundI will wait for your responseThank you.Respectfully,TrudyPortraits International Corporate

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have been in hospitalI responded to Portraits International and will return their call tomorrow Jan 20, 2016.Thank you [redacted]