Portratography, Inc.

We went here for some fun Valentine\'s pictures, and left with some of the most precious photos we own! The women that helped us were amazing and took the time to get my energetic kids to make great photos. They are photos we will cherish. The turn around time was great and the price was amazing! ","pos-1

When our baby was born my husband bought a photography session at Portratography for $149 with no expiration date. The girl at the counter, who was one of the owners, [redacted], told him she would provide him with a gift card so that I had "something to open". My husband specifically asked what would happen in the card was lost and she told him we did not need the card to redeem our purchase, and they would look us up by my husbands name, as the session was in the computer. We arrived to Portratography on 2/1/15 to have our newborn son's picture taken. We were told we could not use the session if we did not have the gift card. My husband explained we did not have the gift card, but we were told the session could be pulled up in the computer. They pulled the session up in the computer but still told us we were out of luck, we would have to pay for the session twice since the card was lost. We asked to speak with owner, and the girl told us she texted the owner and we could only redeem our session if we could find the gift card or the receipt. When we returned home we found the receipt. My husband phoned the owner the following day (2/3/15) and reached [redacted], a man who also claimed to own the company. He told my husband he didn't care if we had a receipt, he didn't want to honor the session. He proceeded to verbally abuse my husband with profanities. My husband was told we could not get our money back, and we could not redeem the session, and that they could do whatever they wanted because they owned the company, so too bad. I listened to the conversation and was horrified with how my husband was treated. I am disgusted and shocked this company is legal able to do business. They have stolen our money, and verbally abused and attacked my husband. We were lied to, then told that because they own the business they can do whatever they want, including lie, cheat and steal Nevada citizens of their money.Product_Or_Service: Photography SessionOrder_Number: Client # [redacted]Account_Number: Invoice # [redacted]Desired SettlementWe would like the full $149 paid for services we never received returned immediately. I would also like an apology for the way we were treated. I am fearful if we were to take our newborn to this business he would be abused as well. Business Response Gift Cards issued through our system must be brought in to be redeemed. While we are not responsible for lost or stolen gift cards if the customer brings in the receipt or we can find the original transaction sometimes we can help. In this particular case, the customer shouted obscenities at the staff when they were told they could take the pictures but would need to come back another day to speak to a manager about assistance with their lost gift card. The next day when the customer called he began shouting at me almost immediately. I informed him, in no uncertain terms, that their abusive behavior would not be tolerated and if they wanted our help he would need to stop shouting and threatening me. he did not.I attempted to contact him again later that day to offer assistance hoping that he had calmed down, but that was not the case and my offer was refused.The customer may come in with their receipt and speak to a manager about helping them with their lost gift card, however any abusive behavior towards the staff will not be tolerated. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The response from the business is an absolute lie. The day at the store we were told we could only have pictures taken if we paid an ADDITIONAL $149 because the gift card could not be redeemed. Under no circumstances could we get our money back or redeem the card. Not only was the store able to look up the original transaction, we also have a receipt. In fact, we still have the receipt. So if what the business claims is true, I expect a full refund within 24 hours. Furthermore, it was the store owner who swore obscenities at my husband on the phone. To prove my case, we have a recording of the conversation. My husband was referred to in obscenities several times throughout the call. The owner shouted so loudly he could be heard through the phone. Not only does this business provide horrible customer service, they are liars. Again, I will enjoy watching this business go out of business. You can't be abusive towards your customers and then lie about it. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Portratography continues to lie. We did not bully any employees or speak poorly to anyone. We simply told the employee we had no intention of spending additional money with the company after such horrible customer service. We have never been told we could bring our receipt in for a full refund, in fact we were told under No Circumstances could we get our money back. I will repeat again that my husband was abused verbally on the phone by the owner and repeatedly attacked as the owner continued to call my husband and harass him throughout the day. Again, we have recordings of the call, therefor the owner cannot continue to be dishonest and accuse my husband and myself of "scamming" them. [redacted] provided us with a temporary credit that was revoked after the owner lied to the investigator from the fraud department and told them we received a photography session and left with prints. There was no photography session nor were there prints. Our baby was never photographed. If you feel this is dishonest, please provide me with proof of the refund on your end, as I have proof that the temporary credit was revoked on our end. Furthermore, I have a letter from our credit card company stating why we would not be getting our money back. I will repeat again, we would like our money back, and we will happily provide a receipt. However we have been repeatedly told we cannot get our money regardless of if we have a receipt or not. Please provide me a date and time this weekend that a manager will be available to review our receipt and provide a full refund. As you state in your reply, we are not refusing to bring in a receipt. I will not allow a company to believe they can continue to harass and abuse Northern Nevada residents. I am no longer interested in listening to the lies and alleged "bullying". I am sickened to think a business like this continues to be in business. Final Business Response unfortunately this appears to be a case where a consumer is being dishonest and trying to scam us. After "losing" their gift card they attempted to bully a part time employee into giving them $150 in product without presenting the payment card. They have repeatedly threatened us and refuse to come in with the receipt. They want us to give them their money back but in one of their many negative reviews posted on [redacted] they state that [redacted] has ALREADY refunded them . Here is the [redacted] review, "We received the worst customer service from this business. When our son was born my husband purchased a photography package from Portratography so we could have his newborn photo's taken. He was given a gift card and a receipt. He specifically asked about the gift card, because he was purchasing a package not, putting money on a gift card. He was told by the own, [redacted], that we did not need the gift card for the session, that the session could also be looked up in the computer. When we arrived for our session with our newborn baby, we were told that unless we could find the gift card, or a receipt, we would have to pay for our session again. They were able to pull us up in the system, and see that we had not used the session, however they still required the gift card. We asked to speak with the owner who told us we did not need the card to redeem the session, and the girl told us she had texted the owner and we had no options. They would be keeping the money we paid for the session and if we wanted to have our babies picture taken, we would have to pay again. TWICE. We went back home and fortunately found our receipt. Upset that we had been lied to, my husband phoned the business the following day and reached the other owner, [redacted]. My husband explained what had occurred, and said we were able to find our receipt. [redacted] told my husband he did not care if we had the receipt, he was not going to honor the session even though we had paid, and had proof that we had paid for it, because he "did not want to." He proceeded to call my husband an [redacted] and told him he could [redacted]t" I am horrified this company is in business, and this disgusting man takes pictures of Newborn babies. The business may have attempted to be fraudulent and steal our money, but thank goodness we recorded the phone call with [redacted], and [redacted] has returned our money. This horrible company ruined what should have been an amazing day with our Newborn son. I am devastated we were treated the way we were."As a small business we will not be bullied or allow people to use the internet to hide and extort us.

I purchased a year long mini-session portrait package 12/1/13 for the year of 2014. The price was $199 + tax ($214.37). I had every intention of using it, but January 3, my husband's company told us that they are moving us out of state at the beginning of the year, because of those circumstances, I will not be able to use the package at all through 2014. I requested a refund from Portratography initially January 11 and was denied. I was offered the ability to transfer the package, but that is not the resolution that I want. I feel that because there is no contract or posted refund policy, I should receive a full refund.Product_Or_Service: 2014 Portrait PackageDesired SettlementI feel that because there is no contract or posted refund policy, I should receive a full refund. I would like a refund of my full purchase price - $199 + tax (214.37)Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted] Purchased our 7 session mini pass under a limited time special offer that gave her a very large discount on the product. While we do not offer a refund on it, given her special circumstances, we did offer to transfer it to a friend or family member or allow her to use the $199 towards other products or services in our studio before she moves in April. She declined citing her contract to do photos with another photographer. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I appreciate the offer of the business to provide another service, but I was in signed contract with another photographer for my daughter's entire first year. So, it was not a matter of preferring to use another photographer. I was going to use the seasonal "mini pass" for an entirely different type of photos through out this entire year (her second year and my older daughter). Additionally, I have made it very clear that my husband's company is moving us out of state at the end of March and that I will not physically be able to use the package. I have not used the pass or started to use the pass. There is no refund policy stated on the website, on my receipt or made clear at the time of purchase. I am saddened that I am not able to use the pass because I love the work of the seller, but will physically not be able to due to our relocation at the end of March. Final Business Response We have generously offered to convert her mini pass to another product or service that we offer (which we are under no obligation to do) However the customer has repeatedly stated she would rather use another photographer and there is nothing we can do about that. We consider this case closed.