Portugalia Sales Inc.

Complaint: ***
I am rejecting this response because:
like I mentioned before, the device that was used first used according to the instructions which was a 1600w hair straightener(please see below) which the converter blewand the second device was used to test the converter cause we thought our device failed but apparently was not the casethe converter took both out and I dont expect them to cover that second devisewhen you are gone for over months over seas on a mission, its hard to get a hold of the company and file a claimwe had to buy new devices that dont work in the states the company is blaming us for miss use of their product like they are a 100% sure and were with us overseas and cant admit that may have lemon on their hands
1600-WATT-220-TO-110-VOLT-TRAVEL-VOLTAGE-CONVERTER-TRANSFORMER-STEP-DOWN-/***
IMPORTANT: This transformer is for short term use only, not intended for continuous useLimit use per 20-minute intervals.Suitable for hair dryers, hair strengthen parsShould not be used with appliances that consume more than 1600WDo not use with kitchen appliances, blenders, mixers, or any heavy machineryDo not use with any appliance with a motor, cellphones, shavers, radios, computers
Regards,
Marty ***

Dear Mr.*** and Revdex.com
The statement from Mr.*** is proof that transformer was used improperly! On first complain he states that " we thought that our product has failedso we tried a different device in the converter"The second product he used, is specifically singled out as a product " Not suitable for shavers", but Mr.*** proceeded, and against the instructions provided, used it incorrectly by connecting it to the shaverIt is very possible that once he connected to the shaver, he did did burn the transformer and by consequence the shaver! If indeed the hair curler was damaged first, he should have stopped using the transformerIf he contacted us at that time, we would immediately advise him to stop using itSince the transformer was damaged once he tried to connect it to the shaver, there is no way Mr*** can guarantee that his hair curler was damaged because of transformerWe respectfully disagree with Mr*** regarding this claim

Dear Mr.[redacted] and Revdex.comThe statement from Mr.[redacted] is proof that transformer was used improperly! On first complain he states that " we thought that our product has failed. so we tried a different device in the converter". The second product he used, is specifically singled out as a product " Not suitable for shavers", but Mr.[redacted] proceeded, and against the instructions provided, used it incorrectly by connecting it to the shaver. It is very possible that once he connected to the shaver, he did did burn the transformer and by consequence the shaver! If indeed the hair curler was damaged first, he should have stopped using the transformer. If he contacted us at that time, we would immediately advise him to stop using it. Since the transformer was damaged once he tried to connect it to the shaver, there is no way Mr. [redacted] can guarantee that his hair curler was damaged because of transformer. We respectfully disagree with Mr. [redacted] regarding this claim.

Complaint: [redacted]
I am rejecting this response because: like I mentioned before, the device that was used first used according to the instructions which was a 1600w hair straightener(please see below) which the converter blew. and the second device was used to test the converter cause we thought our device failed but apparently was not the case. the converter took both out and I dont expect them to cover that second devise. when you are gone for over 2 months over seas on a mission, its hard to get a hold of the company and file a claim. we had to buy new devices that dont work in the states.  the company is blaming us for miss use of their product like they are a 100% sure and were with us overseas and cant admit that may have lemon on their hands.  
1600-WATT-220-TO-110-VOLT-TRAVEL-VOLTAGE-CONVERTER-TRANSFORMER-STEP-DOWN-/[redac...⇄ This transformer is for short term use only, not intended for continuous use. Limit use per 20-30 minute intervals.Suitable for hair dryers, hair strengthen pars. Should not be used with appliances that consume more than 1600W. Do not use with kitchen appliances, blenders, mixers, or any heavy machinery. Do not use with any appliance with a motor, cellphones, shavers, radios, computers.
Regards,
Marty [redacted]

Dear Mr. Marty [redacted] and Revdex.com
As stated Mr. [redacted]...

purchased the travel transformer May 9th,2016. His first communication with our company was in July 20,2016. This is more than 10 weeks after the purchase was made! It is reasonable to exchange or refund something within 30 days, as it is with [redacted] and our policy, but not after more than 2 months from the original purchase. We also understand that something could go wrong with an item, but it is unacceptable, that Mr. [redacted] used  the transformer for an electrical shaver. An electrical shaver requires a different transformer, and that information, is clearly stated in the description of our [redacted] item.
We did went ahead and credit the purchase, as a good faith gesture. However we feel the transformer was improperly used.  We send you the links to the [redacted] page where description is clear and detailed. Thank You.
[redacted]1600-WATT-220-TO-110-VOLT-TRAVEL-VOLTAGE-CONVERTER-TRANSFORMER-STEP-DO...⇄ item number:[redacted]822
IMPORTANT: This transformer is for short term use only, not intended for continuous use. Limit use per 20-30 minute intervals. Suitable for hair dryers, hair strengthen pars. Should not be used with appliances that consume more than 1600W. Do not use with kitchen appliances, blenders, mixers, or any heavy machinery. Do not use with any appliance with a motor, cellphones, shavers, radios, computers.

Dear Mr. Marty [redacted] and Revdex.comAs stated Mr. [redacted] purchased the travel transformer May 9th,2016. His first communication with our company was in July 20,2016. This is more than 10 weeks after the purchase was made! It is reasonable to exchange or refund something within 30 days, as it is...

with [redacted] and our policy, but not after more than 2 months from the original purchase. We also understand that something could go wrong with an item, but it is unacceptable, that Mr. [redacted] used  the transformer for an electrical shaver. An electrical shaver requires a different transformer, and that information, is clearly stated in the description of our [redacted] item.We did went ahead and credit the purchase, as a good faith gesture. However we feel the transformer was improperly used.  We send you the links to the [redacted] page where description is clear and detailed. Thank You.[redacted]1600-WATT-220-TO-110-VOLT-TRAVEL-VOLTAGE-CONVERTER-TRANSFORMER-STE...⇄ item number:[redacted]822IMPORTANT: This transformer is for short term use only, not intended for continuous use. Limit use per 20-30 minute intervals. Suitable for hair dryers, hair strengthen pars. Should not be used with appliances that consume more than 1600W. Do not use with kitchen appliances, blenders, mixers, or any heavy machinery. Do not use with any appliance with a motor, cellphones, shavers, radios, computers.