Portugalia Sales

Dear Mr[redacted] and Revdex.comThe statement from Mr[redacted] is proof that transformer was used improperly! On first complain he states that " we thought that our product has failedso we tried a different device in the converter"The second product he used, is specifically singled out as a product " Not suitable for shavers", but Mr[redacted] proceeded, and against the instructions provided, used it incorrectly by connecting it to the shaverIt is very possible that once he connected to the shaver, he did did burn the transformer and by consequence the shaver! If indeed the hair curler was damaged first, he should have stopped using the transformerIf he contacted us at that time, we would immediately advise him to stop using itSince the transformer was damaged once he tried to connect it to the shaver, there is no way Mr [redacted] can guarantee that his hair curler was damaged because of transformerWe respectfully disagree with Mr [redacted] regarding this claim

Dear MrMarty [redacted] and Revdex.com As stated Mr [redacted] purchased the travel transformer May 9th,His first communication with our company was in July 20,This is more than weeks after the purchase was made! It is reasonable to exchange or refund something within days, as it is with [redacted] and our policy, but not after more than months from the original purchaseWe also understand that something could go wrong with an item, but it is unacceptable, that Mr [redacted] used the transformer for an electrical shaverAn electrical shaver requires a different transformer, and that information, is clearly stated in the description of our [redacted] itemWe did went ahead and credit the purchase, as a good faith gestureHowever we feel the transformer was improperly used We send you the links to the [redacted] page where description is clear and detailedThank You [redacted] 1600-WATT-220-TO-110-VOLT-TRAVEL-VOLTAGE-CONVERTER-TRANSFORMER-STEP-DOWN-/ [redacted] [redacted] item number: [redacted] IMPORTANT: This transformer is for short term use only, not intended for continuous useLimit use per 20-minute intervalsSuitable for hair dryers, hair strengthen parsShould not be used with appliances that consume more than 1600WDo not use with kitchen appliances, blenders, mixers, or any heavy machineryDo not use with any appliance with a motor, cellphones, shavers, radios, computers

Dear MrMarty [redacted] and Revdex.comAs stated Mr [redacted] purchased the travel transformer May 9th,His first communication with our company was in July 20,This is more than weeks after the purchase was made! It is reasonable to exchange or refund something within days, as it is with [redacted] and our policy, but not after more than months from the original purchaseWe also understand that something could go wrong with an item, but it is unacceptable, that Mr [redacted] used the transformer for an electrical shaverAn electrical shaver requires a different transformer, and that information, is clearly stated in the description of our [redacted] item.We did went ahead and credit the purchase, as a good faith gestureHowever we feel the transformer was improperly used We send you the links to the [redacted] page where description is clear and detailedThank You[redacted] 1600-WATT-220-TO-110-VOLT-TRAVEL-VOLTAGE-CONVERTER-TRANSFORMER-STEP-DOWN-/ [redacted] [redacted] item number: [redacted] 822IMPORTANT: This transformer is for short term use only, not intended for continuous useLimit use per 20-minute intervalsSuitable for hair dryers, hair strengthen parsShould not be used with appliances that consume more than 1600WDo not use with kitchen appliances, blenders, mixers, or any heavy machineryDo not use with any appliance with a motor, cellphones, shavers, radios, computers

Complaint: [redacted] I am rejecting this response because: like I mentioned before, the device that was used first used according to the instructions which was a 1600w hair straightener(please see below) which the converter blewand the second device was used to test the converter cause we thought our device failed but apparently was not the casethe converter took both out and I dont expect them to cover that second devisewhen you are gone for over months over seas on a mission, its hard to get a hold of the company and file a claimwe had to buy new devices that dont work in the states the company is blaming us for miss use of their product like they are a 100% sure and were with us overseas and cant admit that may have lemon on their hands 1600-WATT-220-TO-110-VOLT-TRAVEL-VOLTAGE-CONVERTER-TRANSFORMER-STEP-DOWN-/ [redacted] IMPORTANT: This transformer is for short term use only, not intended for continuous useLimit use per 20-minute intervals.Suitable for hair dryers, hair strengthen parsShould not be used with appliances that consume more than 1600WDo not use with kitchen appliances, blenders, mixers, or any heavy machineryDo not use with any appliance with a motor, cellphones, shavers, radios, computers Regards, Marty [redacted]